Brandon Hyundai - Service Center

My car is awesome, love it more every day. Mario is also awesome at his job. Very please with your company as I am a first time owner of a Hyundai. My Kona gets a lot of compliments from peopl Mario is also awesome at his job. Very please with your company as I am a first time owner of a Hyundai. My Kona gets a lot of compliments from people and I am honored to name your dealership as the place to go get a Kona. More

I had my recovered vehicle towed to Brandon Hyundai. I walked into the service department, which was crazy busy, and I spoke with Mario Otero. He was very courteous and sympathetic to what I had to go t I walked into the service department, which was crazy busy, and I spoke with Mario Otero. He was very courteous and sympathetic to what I had to go through with the theft of my vehicle. He provided me with superior service through the whole process of returning my vehicle to me. I want to say a big thank you to Brandon Hyundai and especially to Mario for his outstanding service he provided me. L. Trugillo More

Regardless that this dealership was under construction, I received great service and in a timely manner. received great service and in a timely manner. More

When I would call to get an update on my repair no one called me back. I even was told by the receptionist after 3 calls on 3 separate days he would escalate to a manager and still no call back. I had to called me back. I even was told by the receptionist after 3 calls on 3 separate days he would escalate to a manager and still no call back. I had to go there on day 13 and get a face to face with service to get any info. But the repair was done perfectly! More

Although the dealership is under construction, they are still open and providing good service. Unfortunately I had to bring back my vehicle a second time because the issue reoccurred within 24 hours of lea still open and providing good service. Unfortunately I had to bring back my vehicle a second time because the issue reoccurred within 24 hours of leaving the dealership. More

Bad customer service. Left my car dirty with oil on door handles and steering wheel. Planning on trading car and not buying a Hyundai again. Left my car dirty with oil on door handles and steering wheel. Planning on trading car and not buying a Hyundai again. More

I will admit every other experience I had with this service department was terrible. This time after having to reschedule my appointment because I was never called by a service advisor. Everything went service department was terrible. This time after having to reschedule my appointment because I was never called by a service advisor. Everything went well More

I waited 1 hour and 10 minutes in my car wasting gas waiting for a service attendant to take me in. And I had an appointment! Not acceptable. waiting for a service attendant to take me in. And I had an appointment! Not acceptable. More

2.5 hours for oil change is wrong. Blades for wipers not in stock really. in stock really. More

Although Joe provided great service once, I got to him, it did not negate the fact that I had to wait in my car for 45 minutes but my 9:55am appointment. When I arrived on time for my appointment, the line it did not negate the fact that I had to wait in my car for 45 minutes but my 9:55am appointment. When I arrived on time for my appointment, the line was 6 cars deep on either side. There is a large sign that’asks for patience due construction. About 10:10, a young man in a yellow shirt approached and asked to help me. I explained that I had an appointment for an oil change. He wrote up a piece of paper and I asked if he know the approximate wait time. He did not respond. He walked around to the front of the car and placed that paper under the windshield. He came back around and told me to stay in the car until a service advisor came out. I waited 30 minutes. In that 30 minutes, not a single car moved. More were lined up behind me. I turned off my cat and went inside. After about 10 minutes, I caught Joe’s eye, explained what happened. He explained that they were very short handed. He eventually helped me. I had planned to wait for my car but under the circumstances that I observed, I called for a ride home. While waiting, I spoke with another customer ergo said he no longer makes appointments because it doesn’t help. More