Brandon Hyundai - Service Center

Although Joe provided great service once, I got to him, it did not negate the fact that I had to wait in my car for 45 minutes but my 9:55am appointment. When I arrived on time for my appointment, the line it did not negate the fact that I had to wait in my car for 45 minutes but my 9:55am appointment. When I arrived on time for my appointment, the line was 6 cars deep on either side. There is a large sign that’asks for patience due construction. About 10:10, a young man in a yellow shirt approached and asked to help me. I explained that I had an appointment for an oil change. He wrote up a piece of paper and I asked if he know the approximate wait time. He did not respond. He walked around to the front of the car and placed that paper under the windshield. He came back around and told me to stay in the car until a service advisor came out. I waited 30 minutes. In that 30 minutes, not a single car moved. More were lined up behind me. I turned off my cat and went inside. After about 10 minutes, I caught Joe’s eye, explained what happened. He explained that they were very short handed. He eventually helped me. I had planned to wait for my car but under the circumstances that I observed, I called for a ride home. While waiting, I spoke with another customer ergo said he no longer makes appointments because it doesn’t help. More

4hr wait for a oil change is outrageous there’s no access to the mens bathroom and dealership area looks like a war zone thankfully you have staff members like Delbert in service dept made my day more pleasi to the mens bathroom and dealership area looks like a war zone thankfully you have staff members like Delbert in service dept made my day more pleasing More

Worst dealership ever. Horrible service and vehicle not repaired. So disappointed. Thinking of selling my Hyundai Horrible service and vehicle not repaired. So disappointed. Thinking of selling my Hyundai More

I’m only recommending the service center due to Mario, he has always given awesome customer service every time I come in, he always meet up with a smile and keep you informed on the status of your vehicle has always given awesome customer service every time I come in, he always meet up with a smile and keep you informed on the status of your vehicle Thank you again Mario for the Awesome customer service More

Good work, timely, excellent customer service, and look forward to returning for my yearly auto check. forward to returning for my yearly auto check. More

I've been to this dealership several times it's always the same nobody ever calls trying to get through is a pain I hate this dealership hope I never come back to see you guys ever again It's your leaders the same nobody ever calls trying to get through is a pain I hate this dealership hope I never come back to see you guys ever again It's your leadership's fault not the service advisers they suck More

Long wait time. Then I wait an entire hour for a tire patch. Not sure why it took the full hour. Never has it taken that long for a patch. The only reason I can imag Then I wait an entire hour for a tire patch. Not sure why it took the full hour. Never has it taken that long for a patch. The only reason I can imagine that it took that long is because of labor charge. Feels like an up-charge. More

Barring the construction, the service from this dealership was courteous, efficient and quick. Mario is the best! dealership was courteous, efficient and quick. Mario is the best! More

Excellent customer service and attention to detail is the read I choose to go to Brandon. Hyundai the read I choose to go to Brandon. Hyundai More

They immediately took my car, told me how long they expected the service to take and they would call me to let me know my car was ready for pickup. And that’s exactly what happened’ expected the service to take and they would call me to let me know my car was ready for pickup. And that’s exactly what happened’ More