Brandon Hyundai - Service Center

AC smells bad odour and dealer charge additional 200 dollars but the problem was not resolved on the new 2024 Hyundai Tucson 7500 service dollars but the problem was not resolved on the new 2024 Hyundai Tucson 7500 service More

The only thing that kept me from giving the service call a 5/star was they I thought it took quite a long time to fix my car got a svrjulrf appointment. a 5/star was they I thought it took quite a long time to fix my car got a svrjulrf appointment. More

I schedule an oil change at 2PM and I got my car at 5PM. For oil change… For oil change… More

The staff were all very friendly and the courtesy drivers allowed us to productively use our time while we waited. allowed us to productively use our time while we waited. More

The dealership helped me out a lot with the service, and I have had no trouble with the car. I have had no trouble with the car. More

Abel Gomez is my service agent since 2020. He reaches out to me and keeps me informed of my needed service and answers all my questions. He reaches out to me and keeps me informed of my needed service and answers all my questions. More

My routine maintenance service was completed promptly. The waiting room was comfortable and stocked with snacks and drinks, which were appreciated. The waiting room was comfortable and stocked with snacks and drinks, which were appreciated. More

Jeff was professional when it came to my vehicle coming in for service and informed me of all issues I might w in for service and informed me of all issues I might w More

My advisor Ed was very professional and motivated to help me with my problem. I really appreciated it, thank you! me with my problem. I really appreciated it, thank you! More

Service center was horrendous. We purchased a tire and rim warranty when we purchased the vehicle. We got the rim replaced back in December of 2023. In April of 2024 we brought th We purchased a tire and rim warranty when we purchased the vehicle. We got the rim replaced back in December of 2023. In April of 2024 we brought the vehicle in for an issue with the tire losing air randomly. Was told there was no issue. This time we brought it in and after sitting in the dealership for two hours, I was told that nothing could be found wrong, I told the service advisor that the rim was replaced in December. 45 minutes later he comes back and says that the rim is bent. Told it'll take 2-3 days for the rim to be ordered and replaced. Call back 3 days later only to be told that the warranty company told the dealership that the rim had to be repaired not replaced. I was instructed to call the warranty company and "give em xxxx" to try and get the rim replaced. Did that to no avail. I was then instructed to call rim repair shops to see if they worked with the warranty company. After calling 14 different local shops of which none worked with the warranty company, I called the dealership back and eventually brought the rim in for repair. After missing the 2-3 day window I was quoted, the rim was finally ready to be put back on the vehicle. Unfortunately due to a high risk pregnancy my wife and I are going through, I was unable to bring the vehicle in the same day the rim made it back to the dealership. I inquired the next day on bringing it in. I was told by both my service manager and service advisor that an appointment was not needed and I'd be in and out as the only thing that needed to be done was the tire being placed back on the vehicle. I spoke with a gentleman who told me to bring it in and they'd get it on. Two and a half hours later they finally got it done. What was originally quoted as 2-3 days turned into over two weeks to get the issue fixed. I have so many other stressful things going on in my life and this dealership treated me as if my business meant nothing to them. More