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6,677 Reviews of Brandon Hyundai - Service Center
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May 21, 2022
Advisor was great, one point removed because technician skipped over my turn for service and it cost me another hour. skipped over my turn for service and it cost me another hour. More
by GARYWHITE1
Verified CustomerEmployees Worked With
May 20, 2022
Everything needs improvement. The customer service is terrible and they treat you like you’re an idiot. They never resolved our concerns and it seemed like they were more concerne The customer service is terrible and they treat you like you’re an idiot. They never resolved our concerns and it seemed like they were more concerned about sending us on our way than actually helping us. More
by dacrane
Employees Worked With
Harold De La Cruz
May 20, 2022
Your service manager Jacin was not very accommodating to his customers! I saw and heard him insinuate that the issue with not just my vehicle but another customers also. I was told by the other customer tha his customers! I saw and heard him insinuate that the issue with not just my vehicle but another customers also. I was told by the other customer that she too came in for a recall and her vehicle was not working properly. We were both told by Jacin that they could not help us with a loaner or a rental vehicle while parts were being ordered. My advisor Harold was very polite and thoughtful when he informed me he tried to get my warranty to cover the rental and they would only pay for a day . It took me calling the general manager Tim Jimel to get a return call from Jacin and for him to put me in a rental because my car wouldn’t lock or the computer shut off it was very stressful. I want to thank both Harold an Tim for taking the time to ensure that I was satisfied with my car repairs. I will continue to have my vehicle services done here but I don’t wish to deal with Jacin again. Thank you More
by mgalarza717@gmail.com
Employees Worked With
Harold De La Cruz, Jason Dillion
May 20, 2022
Not too organized. ..poor communication when too busy...I as a customer was not co.municatef with like who my advisor was...was told my bill would be emailed and wasn't ..poor communication when too busy...I as a customer was not co.municatef with like who my advisor was...was told my bill would be emailed and wasn't until I made 4 calls...someone wrote the wrong email address....very frustrating experience for an oil change More
by Don't have o e
Employees Worked With
No one identified themselves
May 19, 2022
Everyone involved in the process of repairing my vehicle was horrible. Nobody takes pride in their work. After first losing my key and wasting 4 days blaming the tow truck driver, they then had my car for 9 was horrible. Nobody takes pride in their work. After first losing my key and wasting 4 days blaming the tow truck driver, they then had my car for 9 weeks on a 2 day job. When fixing the initial issue, additional things were damaged and I had to go pick up my car on three different occasions before they finally got it right. Nothing was done by the dealership to even try and make it right. Also, when they finally did get it right, my vehicle was returned filthy. The workers did not put paper down and as a result, I now have permanent stains on my leather, center console, and door handle. When I expressed concern, I received a voucher for a free car wash. Got to car wash and it was a voucher for exterior only. I had plans of purchasing a Hyundai again, but theirs dealership ruined it for the entire brand. I will never ever ever purchase another Hyundai solely due to the actions of this dealership. 100% trash More
by lamar.white8
Employees Worked With
Jacin (service manager) Abel (service advisor)
