Brandon Hyundai - Service Center

You need to communicate with the customer that something is or isn’t covered under the warranty before ANY billable work is done on the vehicle. is or isn’t covered under the warranty before ANY billable work is done on the vehicle. More

Abel was very customer friendly; service was completed very quickly. Thank you for outstanding service! Everyone at this location was very friendly! very quickly. Thank you for outstanding service! Everyone at this location was very friendly! More

It was easy to set up a service appointment on line - plenty of times and dates were available. I wasn't kept waiting long for them to start and waited even less time for them to finish so there was no n plenty of times and dates were available. I wasn't kept waiting long for them to start and waited even less time for them to finish so there was no need to use the free shuttle service but I was happy to know it was an option. More

Even though they have lots of construction going on the service advisors are pretty quick getting your car in for service. I come here when my regular dealership is super busy so Brandon Hyundai helps me o service advisors are pretty quick getting your car in for service. I come here when my regular dealership is super busy so Brandon Hyundai helps me out! More

Everyone was polite and courteous. Joe Didio kept us up to date on the progress and also provided a free shuttle for us. Great Service. Joe Didio kept us up to date on the progress and also provided a free shuttle for us. Great Service. More

Horrible under construction facility and did not fix one of my issues for the second time of my issues for the second time More

Lack of communication, failure to follow through. Lack integrity in work product. A 5 point inspection was supposed to be done and it wasn’t. Before I left the service center lot. My brake light was Lack integrity in work product. A 5 point inspection was supposed to be done and it wasn’t. Before I left the service center lot. My brake light was out and the person following me had to tell me. That’s crazy my car was in the shop from Friday to Monday and nobody noticed. I need a oil change but was to overwhelmed by the experience of dealing with the service center to request one. They are awful and chaotic and have been for years. More

Harold De LA Cruz my Service Advisor was more than awesome. He was juggling several customers work orders at the same time but he could still enlighten to what was going on with my car. awesome. He was juggling several customers work orders at the same time but he could still enlighten to what was going on with my car. More

Usually, the dealership is fair/what you’d expect from typical car dealerships. This last few times was particularly disappointing and frustrating. My check engine light came on for an “evap leak” and I w typical car dealerships. This last few times was particularly disappointing and frustrating. My check engine light came on for an “evap leak” and I went back four times for “evap leak.” It was like I was being charged for everything related to that code. Every time one thing was “fixed”, the engine light came on again with the code. Each time I was told the problem was fixed only to have to return to find “a new problem” that apparently wasn’t found the first couple of times around. These four times going back was all within 3 months (the time included having to wait for parts to come in). I ended up going somewhere else when the light came on AGAIN as I was out of town. So far no issues after going elsewhere, and the other place redid work that was supposed to have been done here. I feel ripped off/cheated. More

We had an 11 am appointment for service and nobody received the car until 1 pm. We were advised our car would be ready by the end of the afternoon, by 5:30 pm we had no news and when we called, no one received the car until 1 pm. We were advised our car would be ready by the end of the afternoon, by 5:30 pm we had no news and when we called, no one knew where our car was. The next day, we were not notified when our car was ready. We had to call and wait 20 mins for the operator to find who was in charge of our car. We finally spoke to him and were informed our car was ready. If we hadn't called, no one would have notified us of anything. More