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6,677 Reviews of Brandon Hyundai - Service Center
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January 09, 2022
You have an appointment. You get there before your Express Oil Change appt. YET it is 4 hours for what would be 20" at Jiffy Lube.... Then they park it so it takes 3 people to get it out. Try findin Express Oil Change appt. YET it is 4 hours for what would be 20" at Jiffy Lube.... Then they park it so it takes 3 people to get it out. Try finding your 'Service Advisor', they disappear like fleeing felons. More
by Dr Branconi
Verified CustomerEmployees Worked With
Not sure that is the right service advisor, Harold De La Cruz
January 08, 2022
Very poor communication I had to go to the service center for updates on my vehicle. I had my car in a week before Thanksgiving and I didn't hear from the service department except one time then I had to go for updates on my vehicle. I had my car in a week before Thanksgiving and I didn't hear from the service department except one time then I had to go by the service department after Christmas to find out I needed a new engine and I went after the New Year and they finally gave me a quote by that time I had found another engine and another shop to put it in. They service and communication could have been much better to make for a better experience. When you tell me I need two fuel injectors and 1000 dollars later you say I need a engine. Not a good experience I can't recommend this service center at all More
by Freddywilliams
Employees Worked With
Harold De La Cruz
January 08, 2022
I brought my car in because I had a flat tire. I was told 2 hours to get it done, ok reasonable considering I was practically a walk in. 2 hours goes by and I was told the car will be here from the offsite s 2 hours to get it done, ok reasonable considering I was practically a walk in. 2 hours goes by and I was told the car will be here from the offsite shop in 10-20 minutes. 40 minutes later no car. I was told the tech no longer has the car. 1 hour later I was told the car delivery guys were on break and the tech made it back before my car. At this point I was upset because I had to wait an hour for my car to be returned to me when it was already done. I get we are all short staffed which creates a breakdown in guest service. The manager did get on the phone to assist me and find where my car was since I was waiting awhile and will be receiving a free tank of gas for my trouble. Nice advisors and management just poor crew behind the scenes. Just want to make you aware The car delivery guy who had my car I saw walking around on his phone most of the time and even was driving other cars while texting on his phone. Makes me worry if this is every time and if he did with mine. More
by MSEREIKIS
Employees Worked With
Elvio I believe was his name
January 06, 2022
I went in for an oil change & cabin filter change. I arrived early for my scheduled appointment at 815 and wasn’t spoken to by a worker until 845. I waited until noon then had to inquire how much longer arrived early for my scheduled appointment at 815 and wasn’t spoken to by a worker until 845. I waited until noon then had to inquire how much longer until my car was finished. I was told that the wrong “code” was entered so that needed to be corrected before I could pay….15 minutes later I was able to pay & get my keys. More than 4 hours total from the time I pulled in until I received my keys back after service was completed. I understand that the construction may delay the service to my car however I find 4 hours to be a bit excessive for an oil change & cabin air filter change. I feel that my time as the customer was not important to the service department and there was NO communication regarding the wait time which if it were communicated that it was a 4 hour wait at 815 am I would have left. I also only received a video on the exterior of my car, not the usual video of the engine etc. I honestly do not know if I will return for any further service to my Kona if this will be the standard practice at this dealership. More
by leanie1976
Employees Worked With
Mark Weber
January 06, 2022
Service my car in a timely matter but forgot to but a sticker in my dash board on wen I would need an estimate oil changed overall it was a good service sticker in my dash board on wen I would need an estimate oil changed overall it was a good service More
by sherileew
Employees Worked With
Joe didio
