Brandon Hyundai - Service Center

I understand y'all were understaffed/ overbooked 2 days in a row, but I would expect a phone call in situations where I can't be seen in a timely manner or at all. I was there at my appt time, about 15 or in a row, but I would expect a phone call in situations where I can't be seen in a timely manner or at all. I was there at my appt time, about 15 or more cars back. By the time the person checking me in made it back to me he suggested I come back at 3 because it will only take them an hour to do the oil change. I returned the same day at 3, and was seen by someone else and told that my wait would be 2 hours or more. I was told to come back the next day at 3. I returned the next day as instructed, it took 36 minutes to get checked in (I sat in my car with the window down the whole time). I arrived at 2:52pm and was able to get in my car at 5:29, 2 1/2 hours for an oil change. Mind you, that was my 3rd trip in 2 days. I am not happy about having to wait this long for an oil change (all my oil changes at this facility have been excessively long in my opinion). I would not recommend the oil change service package to anyone I know. More

Worst service ever they scratched all my car and has to do the oil change twice because they didn’t tight the screw of the oil tank do the oil change twice because they didn’t tight the screw of the oil tank More

Had engine light warning cleared while doing a recall. Charged me 280 dollars and check engine light came on 1day later, I’ll go to someone else to fix Charged me 280 dollars and check engine light came on 1day later, I’ll go to someone else to fix More

I normally don't have much of an issue here besides an occasionally longer wait.. but recently I came in for an oil change, was told 1.5-2 hours. I go next door, get food, take my time, came back at the 2 occasionally longer wait.. but recently I came in for an oil change, was told 1.5-2 hours. I go next door, get food, take my time, came back at the 2 hour mark to wait outside. Around 3 hours I went to ask how much longer, the tech had no idea and told me he wasn't my tech. Finally he decided to look and it had no information. So he called the garage and apparently there was a recall and they did not tell me they were going to work on it and said it would be maybe another 10-15 mins before I was done and ready to go. Queue another 45 mins later and a sales person came and talked to me and I ended up getting another car and my original car took another 1.5 hours before it was finished, totalling 5.5 hours. Then they did not call me, only a text so I had no idea as my phone did not go off. They did not leave my keys with anyone so I had to return the next day to get my stuff from my other car for the new one. I was not impressed except for the sales team. No communication whatsoever! More