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Brandon Hyundai - Service Center

Tampa, FL

4.2
6,674 Reviews

6,674 Reviews of Brandon Hyundai - Service Center

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December 25, 2021

My service writer. Joe was very intuitive and caring with the problem with my car and found the cause the other dealer couldn't More

by SUTAE229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
December 25, 2021

Customer service intake staff very professional and courteous. Vehicle mechanics efficient and timely in service. More

by DONALDBARKSDALE741
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2021

They have been honest and do a very good job, although first impression when customers come in the office they don’t greet customers or let them know they will be helped when they are finished with what t More

by AMARIBIA717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold De La Cruz
December 24, 2021

It was very crowded due to construction. The staff worked to make it as comfortable and convenient as possible. The service rep was very professional and courteous. More

by DVALENTI002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ebb Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

Fast, efficient, very courteous. Very knowledgeable, I love this service center because they are honest and have integrity More

by ANNAHOFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kegan Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roc Battle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebb Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Reid, Harold De La Cruz
December 23, 2021

I waited 3 hours for my car to be serviced for leaking transmission to be told that it was never checked due to low staff. After I received an email that the service was completed although I was asked to More

by laporsche.wesley86
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew
Dec 30, 2021 -

Brandon Hyundai responded

Wesley, this is very upsetting to hear and we're sorry that your visit with us wasn't the best. We will look into this on our end and would always appreciate an email with any further information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 22, 2021

I am a Hyundai loyalty owner and this is my 6th or 7th Hyundai car purchase and by far, worst service experience. I waited 3.5 hours for an oil change and electronics update. There was never any service r More

by cjobremski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Dec 30, 2021 -

Brandon Hyundai responded

We can understand your frustration and apologize that your service visit with us wasn't smoother. We appreciate your feedback and will share it with our service team in order to improve in the future. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 22, 2021

Staff and mechanics were quick to service our car. Very professional in their work. We would recommend them to others. More

by EV372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roc Battle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebb Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark, service writer
December 21, 2021

Jacob was one of the most professional customer service reps I have ever met. I have met many in my 59yrs and 15 vehicles. He was customer friendly and very knowledgeable. He is the type of employee that More

by DAVENELSON1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Vanmeter
December 20, 2021

Every time I go to this dealership, they do nothing. They have never fixed any of my issues anytime I had. More

by BIGJ92TAUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Theodore
Dec 30, 2021 -

Brandon Hyundai responded

We're sorry if this has been your experience with us. If you'd like to tell us more about your visit so that we can better understand this issue, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

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