Brandon Hyundai - Service Center

Had an 8:15am appointment and left at 11:45am after asking the rep for an update only to find the part needed for the recall was not available. I also asked for them to check the fuse box specifically asking the rep for an update only to find the part needed for the recall was not available. I also asked for them to check the fuse box specifically for the 12v . Was told the DVD player I’m using caused it. Didn’t replace the blown fuse or was ever asked if I wanted it replaced. More

You all had my car almost 3months waiting on parts. And it’s running a little raggedy now which I won’t be bringing it back. it’s running a little raggedy now which I won’t be bringing it back. More

Excellent service, friendly and professional. They always give me excellent service with or without an appointment. My service representative is Kyle Lancaster and he is absolutely terrific. I like to have t give me excellent service with or without an appointment. My service representative is Kyle Lancaster and he is absolutely terrific. I like to have the same person helping me and he takes great care of me every time! More

Harold and team got my daught’s sonata fixed quickly. troubleshoot electrical / light issue and got the car back on the road.thanks very much. troubleshoot electrical / light issue and got the car back on the road.thanks very much. More

Harold De La Cruz customer service is second to none. I was in Tampa for a week visiting family. First time since COVID. I live out of state and was headed home at 4:30 AM the Saturday before Memorial Day. was in Tampa for a week visiting family. First time since COVID. I live out of state and was headed home at 4:30 AM the Saturday before Memorial Day. My engine light came on 40 miles into my drive home. I turned around and drove to the Brandon dealership. I waited in the dark for the service department to open. Mr. De La Cruz was the first to arrive. The service department was fully booked with scheduled appointments. Mr. De La Cruz was able to fit me in during a holiday weekend, so I could drive home. The problem was diagnosed and fixed within a few hours. Mr. De La Cruz even wrote a detailed report for my dealership in Georgia. I am so thankful to Mr. De La Cruz and the service department at Brandon Hyundai. Customer Service A+ Thank you, Melody More

Brought my 2017 Santa Fe in for transmission slipping. Was told that it was the transmission fluid that was gunked up and wasn't throwing any codes for the transmission. Did a complete flush and 12 new qu Was told that it was the transmission fluid that was gunked up and wasn't throwing any codes for the transmission. Did a complete flush and 12 new quarts of fluid. 2 days later it was slipping again. We've called 4 times to talk to the service manager and each time he wasn't in. They took our name and number each time and said he'd call back. It's been 2 weeks and we haven't heard anything. This is the 2nd time we've had a poor experience with this location. The first time was 2yrs ago so we gave it another try. Obviously nothing has changed. Kyle, the original service tech that we saw when we brought it in, was nice and explained everything and kept us in the loop while they had my car. But the lack of call back from the manager is ridiculous. And being that we have called 4 times and each time he "hasnt been in" is frustrating. More

Had an 11am appointment for an oil change Got there at 10:30. At 1:45 I finally was notified that it’ll be 20 more minutes.... 10:30. At 1:45 I finally was notified that it’ll be 20 more minutes.... More

Great job. Done on time. Service was great. Happy happy happy. I don’t have 25 words to say. I have no issues. Keep up the great service. happy. I don’t have 25 words to say. I have no issues. Keep up the great service. More

Brian was great Be thankful he’s on board. I do not have any more words. Twenty five words are not necessary. Five more words any more words. Twenty five words are not necessary. Five more words More

Pleased with timely service and their goal "Meet or exceed expectations" was met by Kyle. The recall and maintenance was handled with excellence. Thank you. exceed expectations" was met by Kyle. The recall and maintenance was handled with excellence. Thank you. More