Brandon Hyundai - Service Center

I have an apt for 10:30 for an oil change. Upon arrival I was told it would be a wait of over 2-3 hours. It was a 45 min drive one way hence the reason I made an apt. I can’t sit at the dealer all day waitin was told it would be a wait of over 2-3 hours. It was a 45 min drive one way hence the reason I made an apt. I can’t sit at the dealer all day waiting on an oil change. I declined service and left and went elsewhere and paid for the oil change. The same night I received an email that states service complete when in fact they didn’t even touch the truck. I have left messages for a manager to call me, sent messages on Facebook and the Only calls I received are someone from. Sales trying to sell me a new vehicle. If Brandon Hyundai was the last dealer left I would ride a bike. You will never get our business again. Don’t offer free service with the Purchase if you can’t follow through. More

The service received from Harold was good. My car was towed and left there after hours without the information given to the driver, but he towed and left there after hours without the information given to the driver, but he More

I was in line for almost 45min for somebody to talk to me. Took an employer leaving what he was doing to come taking care of me. Before that, people in uniform would walk past me and say the same exact th me. Took an employer leaving what he was doing to come taking care of me. Before that, people in uniform would walk past me and say the same exact thing « give us a Second ». Going to a different dealership for service from now on! More

Kyle was friendly and courteous. The work area for check-in is complete chaos and without social distancing. Waiting room is adequate. Service work seems good. check-in is complete chaos and without social distancing. Waiting room is adequate. Service work seems good. More

The dealership is great, but my only issues are setting up appointments. I usually call and get put on hold for 20 minutes or longer. Half the time I get hung up on and have to call back and get put on ho up appointments. I usually call and get put on hold for 20 minutes or longer. Half the time I get hung up on and have to call back and get put on hold for another 20 minutes. It shouldn't be that hard to set up an appointment. More

Came in yesterday for my first maintenance of my vehicle, after receiving a text message. Once I got there in within 10 minutes I was called and was told nothing needs to be done. I explained that my vehicl after receiving a text message. Once I got there in within 10 minutes I was called and was told nothing needs to be done. I explained that my vehicle even indicated that service was necessary. After explaining this twice when I had my vehicle serviced in March they once again did not reset it correctly. So once again I wasted another day off to get my vehicle serviced but nothing needed to be done because this dealership doesn't know how to reset vehicles! This is the worst dealership ever! More

Service is real bad as always wait for a long time. Also, they never got back with me over a coverage they have pending. N they never got back with me over a coverage they have pending. N More

This time I did not wait that much like others days and people was kind the experience was different guys getting better at service thanks people was kind the experience was different guys getting better at service thanks More

They checked all systems two different days. Ze was great at keeping contact. Manager also double checked just in case the battery did not operate. at keeping contact. Manager also double checked just in case the battery did not operate. More

Went in for an oil change on Fri 4/7th. On Saturday all of the oil had leaked out of my new Genesis G90. The technican who changed the oil did not replace the filter ring. My car was towed back to shop on of the oil had leaked out of my new Genesis G90. The technican who changed the oil did not replace the filter ring. My car was towed back to shop on Monday. Thank God there was no engine damage to my car only because I knew not to start my car. This could have ended really bad! The advisor Harold showed no urgency once my car arrived, it should have been made priority. The tow truck had to wait 20 min for them to remove my car. The advisor also left before knowing what was wrong with my car. He did call me the morning of to know when the car would arrive . More