Brandon Hyundai - Service Center

I came for a recall, got an appointment at 8:00 am. I had to ask 2 different people for an update after waiting for 3 hours. I was never provided an approximate timeframe of how long it would take to fix the to ask 2 different people for an update after waiting for 3 hours. I was never provided an approximate timeframe of how long it would take to fix the recall nor was I given any updates while I was there. Terrible service. More

Small service ctr very friendly service advisors. They offer courtesy driver service to home and word to. They are very transparent while your vehicle is being serviced. offer courtesy driver service to home and word to. They are very transparent while your vehicle is being serviced. More

I hate to be writing a bad review but I received MULTIPLE emails requesting a review since my visit and left a message with a manager without a return call so here's my honest review of this dealership. I emails requesting a review since my visit and left a message with a manager without a return call so here's my honest review of this dealership. I recently moved to the Brandon area and always get my car serviced at a Hyundai dealership without any issues so I thought this location would be the same. I was wrong. I called and made an appointment for a Saturday as I needed an oil change and a recall notice. I waited for 20 minutes before anyone even came to check me in and when they finally did, I dropped off my car, left my phone number and was told they would call me within the next 4 hours when it was completed. Nobody called to let me know what was going on. I called an hour before closing and was told it wasn't done so I told them to keep the car until Monday. On Monday, I called at Noon and was told they didn't perform the oil change yet and they wouldn't have the "hose to check for the engine recall until Friday". I was NEVER informed of this when I dropped my car off and was in fact told it would be ready in 4 hours. I told them to just do the oil change and I'd be in to get the car in 1 hour. When I arrived, I stood in the office while people walked around me like I was invisible. No one working there even acknowledged me standing there or even asked If I was there to pick up my car. After 10 minutes I finally asked someone for my keys, paid my invoice and left. I didn't want to cause a scene at the dealership so I called to speak to a manager the next day in order to discuss having the engine recall looked at. I left a message as "all managers are unavailable" and I never received a notice or phone call back to come in and have my recall completed. I will NEVER return to this dealership again. Don't waste your time or money here in their service department. I will not be returning for service on my car or to purchase a new one in the future. Highly disappointed with the customer service and staff at this location. More

This was my first service visit to the dealership and I’m quite disappointed. I checked in at 9:18, for my 9:30 appointment. I saw on the valet board my name and one other lady’s name were listed. The other quite disappointed. I checked in at 9:18, for my 9:30 appointment. I saw on the valet board my name and one other lady’s name were listed. The other lady’s appointment was for 9. I saw my service advisor text the valet driver I would need a ride. At 9:25, the valet driver left the dealership. I was told the driver was only going to Riverview. I said I’d wait. I only live a mile from the dealership and could have either walked or scheduled an Uber. At 10:25, I checked in with the service advisor about where the driver was. She texted him to find out. I don’t know if there was a response. At 10:53, the driver returned with an empty Panera cup in his hand. I went in at 11:15, to inquire about a ride and/or the status on my car. I was told it was being run through the car wash, even though it was parked in front of the service bay and had been for about 10 minutes. At 11:25, the service advisor came out to tell me a nail was found in my tire. I agreed to pay for a patch repair. I was assured the patch was guaranteed, but have since learned that is not the case. I was told the patch would only take a few minutes and then my car would be washed and vacuumed. Even though previously I had been told it was washed. I didn’t end up leaving the dealership until 12:04, and left with an unwashed, non-vacuumed car. The washing and vacuuming wasn’t important to me; however, having to wait for these extra services to only find out they were not done is disappointing. In the amount of time I spent waiting at the dealership, I could’ve walked home and back several times over. While the advisor was friendly, it was still an overall terrible experience. Why would I come back or even recommend this place to anyone? When I was shopping for my car, I initially went to this dealership only to be mocked by a salesman for wanting a hybrid. I went to Lakeland and purchased my car. I then made the drive to Lakeland for all of my service appointments. I will continue to make that drive because their staff is friendly, responsive, and respectful. More

I had a screw in my tire and had it patched at a different shop. It ended up leaking so I had to get a new tire. Brandon hyundai was the only place I could find that could get a matching tire in my different shop. It ended up leaking so I had to get a new tire. Brandon hyundai was the only place I could find that could get a matching tire in my time frame. The the tire was changed quickly and met my expectations. More

I made an appointment and was told to come in early. I came in early and they got me right in. I was also advised of a recall that they needed to take care of. It took longer than was told (1 or so hours) came in early and they got me right in. I was also advised of a recall that they needed to take care of. It took longer than was told (1 or so hours) but it was completed. Employees were nice. I also received my complementary car wash. More

Service was slow. After I gave them the keys it was almost two hours before I was advised what was happening. Only half of my problem was solved. Although I told the service representative what was w almost two hours before I was advised what was happening. Only half of my problem was solved. Although I told the service representative what was wrong in addition to my battery. I had my car services on 04062021. They did not replace the service sticker on the window so I have no idea when to have it serviced again. The information should have been updated on 04062021. More

The dealership was great. Employee I dealt with was very friendly. Work on my car was done in a timely manner. Communication with me was superb. friendly. Work on my car was done in a timely manner. Communication with me was superb. More

The team at this dealership is fantastic. I want to give special mention to Harold Delacruz. He provides excellent customer service and goes out of his way to ensure that me, as a customer is fully satisfie special mention to Harold Delacruz. He provides excellent customer service and goes out of his way to ensure that me, as a customer is fully satisfied with the work that is done to my car and the costs associated with it are as economical as possible. I wouldn’t take my Sonata anywhere else and always choose Harold as my service advisor when making appointments. He’s the best! More

The service was quick and efficient. The repair was covered under the factory warranty. Hyundai should look into redesigning the trunk access as this has been an issue for years. covered under the factory warranty. Hyundai should look into redesigning the trunk access as this has been an issue for years. More