Brandon Hyundai - Service Center

This was my first service visit to the dealership and I’m quite disappointed. I checked in at 9:18, for my 9:30 appointment. I saw on the valet board my name and one other lady’s name were listed. The other quite disappointed. I checked in at 9:18, for my 9:30 appointment. I saw on the valet board my name and one other lady’s name were listed. The other lady’s appointment was for 9. I saw my service advisor text the valet driver I would need a ride. At 9:25, the valet driver left the dealership. I was told the driver was only going to Riverview. I said I’d wait. I only live a mile from the dealership and could have either walked or scheduled an Uber. At 10:25, I checked in with the service advisor about where the driver was. She texted him to find out. I don’t know if there was a response. At 10:53, the driver returned with an empty Panera cup in his hand. I went in at 11:15, to inquire about a ride and/or the status on my car. I was told it was being run through the car wash, even though it was parked in front of the service bay and had been for about 10 minutes. At 11:25, the service advisor came out to tell me a nail was found in my tire. I agreed to pay for a patch repair. I was assured the patch was guaranteed, but have since learned that is not the case. I was told the patch would only take a few minutes and then my car would be washed and vacuumed. Even though previously I had been told it was washed. I didn’t end up leaving the dealership until 12:04, and left with an unwashed, non-vacuumed car. The washing and vacuuming wasn’t important to me; however, having to wait for these extra services to only find out they were not done is disappointing. In the amount of time I spent waiting at the dealership, I could’ve walked home and back several times over. While the advisor was friendly, it was still an overall terrible experience. Why would I come back or even recommend this place to anyone? When I was shopping for my car, I initially went to this dealership only to be mocked by a salesman for wanting a hybrid. I went to Lakeland and purchased my car. I then made the drive to Lakeland for all of my service appointments. I will continue to make that drive because their staff is friendly, responsive, and respectful. More

Service was slow. After I gave them the keys it was almost two hours before I was advised what was happening. Only half of my problem was solved. Although I told the service representative what was w almost two hours before I was advised what was happening. Only half of my problem was solved. Although I told the service representative what was wrong in addition to my battery. I had my car services on 04062021. They did not replace the service sticker on the window so I have no idea when to have it serviced again. The information should have been updated on 04062021. More

The dealership was great. Employee I dealt with was very friendly. Work on my car was done in a timely manner. Communication with me was superb. friendly. Work on my car was done in a timely manner. Communication with me was superb. More

The team at this dealership is fantastic. I want to give special mention to Harold Delacruz. He provides excellent customer service and goes out of his way to ensure that me, as a customer is fully satisfie special mention to Harold Delacruz. He provides excellent customer service and goes out of his way to ensure that me, as a customer is fully satisfied with the work that is done to my car and the costs associated with it are as economical as possible. I wouldn’t take my Sonata anywhere else and always choose Harold as my service advisor when making appointments. He’s the best! More

The service was quick and efficient. The repair was covered under the factory warranty. Hyundai should look into redesigning the trunk access as this has been an issue for years. covered under the factory warranty. Hyundai should look into redesigning the trunk access as this has been an issue for years. More

I made a last minute appointment and was taken care of very quickly. Only did repairs I asked for and had everything done within a few hours.Very friendly and informative management and staff. very quickly. Only did repairs I asked for and had everything done within a few hours.Very friendly and informative management and staff. More

Great service experience! And the Person that made that way was tori and her tech. It took a while to get my new engine but the wait was well worth it. They also completed all recalls. I will definitely be way was tori and her tech. It took a while to get my new engine but the wait was well worth it. They also completed all recalls. I will definitely be back for all scheduled maintenance? More

Michelle came up to my truck ready to go. She had my model and mileage before I even told her what I was there for. My first impression was she was glad I came. model and mileage before I even told her what I was there for. My first impression was she was glad I came. More

I told them what the problem was when I dropped it off. They had car for 4hrs . Only did ecm update. Didn't work. I took it to my mechanic and they seen on the machine it was #4 coil pack. They changed it They had car for 4hrs . Only did ecm update. Didn't work. I took it to my mechanic and they seen on the machine it was #4 coil pack. They changed it and worked great. This is unacceptable service for warranty work. More

Michelle took great care of my concerns on Elantra 2018 car. Also have good service. Wish I didn’t have so many problems/ just maintenance car. Also have good service. Wish I didn’t have so many problems/ just maintenance More