Brandon Hyundai - Service Center

I’ve had better service from other Hyundai dealers, but this one is within close proximity of my home and convenient to avoid a long drive plus wait. They’re customer service has definitely improved, but I this one is within close proximity of my home and convenient to avoid a long drive plus wait. They’re customer service has definitely improved, but I still think it needs work. I also find that they’re not consistent in what they sell; one visit you need breaks (which I alway get a second opinion for stuff like that) and next visit their telling me I’m good (and I haven’t even done work to the breaks they recommended needed changing at the previous visit). It all depends on who you meet. Some sell harder than others and you get to know the advisors that will push a service to make a buck and another that won’t. Will keep supporting my local Brandon Hyundai Service spot, as long as they trend on improvement. More

Service was well explained, done quickly and at a reasonable price. Kyle Lancaster was my service advisor and he did a great job and was a pleasure to deal with reasonable price. Kyle Lancaster was my service advisor and he did a great job and was a pleasure to deal with More

Key drop off, pickup when done. A car wash should be MUCH more simply hosing it off! During COVID, loaner cars should be available with notification time limit for return.. MUCH more simply hosing it off! During COVID, loaner cars should be available with notification time limit for return.. More

Appt time kept as scheduled. Ms Dik very pleasant and knowledgeable processed job order right away and kept me informed of service progress thru completion., much to my satisfaction I will return next ti knowledgeable processed job order right away and kept me informed of service progress thru completion., much to my satisfaction I will return next time services are needed More

Faten, in the service department provides Excellent customer service. She keeps my appointment on time and is patient with explaining what work needs to be done and how long it will take. customer service. She keeps my appointment on time and is patient with explaining what work needs to be done and how long it will take. More

Service department staff are friendly and knowledgeable and helpful. Every time I come in for problems and service they do what the can. Thank you and helpful. Every time I come in for problems and service they do what the can. Thank you More

Poor customer service tell me problems that was with another car, I pick my car up the area that the mechanics was working on left my car dirty, hand marks and grease on the wheels they did not clean th another car, I pick my car up the area that the mechanics was working on left my car dirty, hand marks and grease on the wheels they did not clean the car, also I have a brand new vehicle and your mechanic are dirty and greasy and the get in my car and did not put in any plastic or anything before they got in my vehicle, y’all need lessons from the KIA dealer they are so perfessional and nice and clean. Very unhappy. More

She does not let the client speak, her attitude when i ask any question is aggressive, add services without asking first, my first bad experience ask any question is aggressive, add services without asking first, my first bad experience More

First time and most excellent service I received. Came to Brandon because I was getting pissed off with the service from the Hillsborough Hyundai/Genesis. Will never go back there. Brandon is my new home. Brandon because I was getting pissed off with the service from the Hillsborough Hyundai/Genesis. Will never go back there. Brandon is my new home. More

On arrival, everything was good. I explained the reasons for my visit and they were duly noted. However, on return, no one seemed to want to be bothered. The manager on duty appeared to be too occupied to a for my visit and they were duly noted. However, on return, no one seemed to want to be bothered. The manager on duty appeared to be too occupied to answer the questions of the new employee who was helping me. I told them the reason for my visit and they grabbed my keys and paperwork and asked how I was to pay. I told the agent that the previous agent that was assisting e told me she'd check on a discount for me but she left prior to me getting back to the dealership. The associate wanted no parts in looking into a discount and stated that associate had left and that she wasnew so she didn't know how to help. She did not go over the services that were performed just shoved my paperwork in front of me and a card reader. I was kind of annoyed because no one seemed wagwe to help. I'm.aaaukinf because it was the end of the day but the quality of service should be upheld until.wnd of shift. I did not receive a discount nor did anyone look into it. Some of the reasons I cam in were for an oil change, rattling noise on acceleration, airbag light on and lights on steering wheel not working. Most issues were addresses but now they've created a new issue and my car is now jerking on acceleration and it has never done this prior to being serviced. I will be returning on my next day off for correction More