Brandon Hyundai - Service Center

Mario is on point as always he is and remains my go to person. I am disappointed the part needed to repair my vehicle required ordering and remains on delay. Mario kept me informed as to the status. person. I am disappointed the part needed to repair my vehicle required ordering and remains on delay. Mario kept me informed as to the status. More

Staff is polite, but need to have greater contact when customer waiting for major work eg over 4 hours customer waiting for major work eg over 4 hours More

They always have appointments available when you need them and they are very quick and kind them and they are very quick and kind More

I do use Brandon Hyundai for service often primarily because my experience there is under whelming. This time new tires and oil change. Service advisor was courteous and professional. After leaving the because my experience there is under whelming. This time new tires and oil change. Service advisor was courteous and professional. After leaving the dealership I checked tire pressure to find it set at 40 psi. Should be 35. Confirmed with service department the correct pressure, reset myself. This service department proves every time they do not pay attention to the work quality. More

Excellent service, polite and professional treatment. Facilities were clean, Showroom was very well presented. Offers for a new purchase was offered. Facilities were clean, Showroom was very well presented. Offers for a new purchase was offered. More

They took me right at my appointment time, no delay. It took about 20 minutes longer than anticipated. The lounge area was very nice and accommodating. It took about 20 minutes longer than anticipated. The lounge area was very nice and accommodating. More

I dropped off my car based on the appointment at 8:30 on Friday but the tech did not touch it till Friday evening and notified on Saturday morning that it is ready. When I picked it up, the car wasn’t even Friday but the tech did not touch it till Friday evening and notified on Saturday morning that it is ready. When I picked it up, the car wasn’t even washed. Later on identified that the service reminder timer was not even reset. I am doubtful that if any service was done at all. Onboard computer is still showing service overdue. More

The worst experience I’ve ever experienced! Would not recommend to anyone! I’m still suffering the regrets of my interaction with the dealership Would not recommend to anyone! I’m still suffering the regrets of my interaction with the dealership More

Service advisor was useless. Almost didn't have the car ready for me at days end even thought I brought it in on appointment at 8a. Half of the work was not completed. Technic Almost didn't have the car ready for me at days end even thought I brought it in on appointment at 8a. Half of the work was not completed. Technician needs to be fired. More

I was at the counter speaking with Dave about the recommended maintenance due to the number of miles on my car. He asked if I wanted anything else done besides the oil change, and I said no. I mentio recommended maintenance due to the number of miles on my car. He asked if I wanted anything else done besides the oil change, and I said no. I mentioned that I would bring my car in another day to have the transmission fluid flushed, and that I could handle replacing the wiper blades and the filter myself. Dave then mentioned a special they had that day, but I declined, saying I could do it myself. He made a snarky comment about getting my fingers dirty for some things but not for the oil change, and I signed the paper and walked away. When my vehicle was done, it was parked between two other cars, so I had to back it up myself and remove the plastic and paper mat from the floor. As I was driving away, I noticed they had not replaced the new sticker, so I drove back. When Dave saw me coming in, he grabbed his phone and walked away. Abel was also on the phone, but he didn't bother to ask me if I was okay. I briefly mentioned the problem I was having to him, and their boss, Michael Chirichello, happened to walk by, so I stopped him and asked for help. He went back inside, got me the new sticker, and walked me back to my vehicle. I mentioned to him my conversation with Dave and how I did not appreciate his remark. Michael gave me his business card and said he would talk to Dave. For all the years I have done business with Hyundai, I have never been treated this way. When a customer says they can't do something right now, it could also be for a personal reason, since no one knows what is going on in that person's life. I left with a very sour experience and regretted trading my vehicle with you guys instead of going back to Toyota. More