Brandon Hyundai - Service Center

I made an appointment due to an error message on my dashboard as well as to order a new key fob. Day of appointment I was told a part needed to be ordered and it would be in the following Wednesday. I dashboard as well as to order a new key fob. Day of appointment I was told a part needed to be ordered and it would be in the following Wednesday. I asked for them to place the order for the key fob as well. The following wednesday I was not called. I waited until Friday to see if the part had come in. It was there and no one had attempted to contact me. I made another appointment to get the part installed. The day of installation I was told to wait at the shop as it would be a quick fix but they would let me know if it took longer. I ended up waiting at the shop 4 hours before demanding a rental for the day. I also inquired about the key fob order, which was met with an excuse that they needed to talk to management because companies had changed. Communication and customer service has been terrible. The car was finally fixed but now its 1 week later and I still am waiting to hear about the key fob replacement. More

Harold and jason were very helpful with my car journey so far. Great experience for getting service completed. I would highly recommend using this facility to keep your car tip top shape. Thank you far. Great experience for getting service completed. I would highly recommend using this facility to keep your car tip top shape. Thank you More

Always great, courteous service!! I bought 2 cars here in DEC 2019, and recommend this dealer for purchases and service. See them today for your personal vehicle needs. in DEC 2019, and recommend this dealer for purchases and service. See them today for your personal vehicle needs. More

Nico Deabreu helped me and was very knowledgeable about the automobile, great help Thanks Nico...I will definitely recommend Brandon Hiunday to friends and family. the automobile, great help Thanks Nico...I will definitely recommend Brandon Hiunday to friends and family. More

Harold was great! I had three recalls to take care of on my elantra. Harold had great communication and finished the work in a timely manner. my elantra. Harold had great communication and finished the work in a timely manner. More

Kyle was very helpful setting up our appointment & very helpful when dropping off car for service. Our service appointment went very smoothly. Happy with our apt. helpful when dropping off car for service. Our service appointment went very smoothly. Happy with our apt. More

Today a red Hyundai Elantra was scratched while being serviced at your Brandon Hyundai dealership service center. Vehicle's vin 5npd84Lf6hh192170 owner names Naran and Peta Gaye Bartley phone number 813 serviced at your Brandon Hyundai dealership service center. Vehicle's vin 5npd84Lf6hh192170 owner names Naran and Peta Gaye Bartley phone number 8139005876 and 8135023116. Please call or email on plans of repair. The car was dropped off scratched free and also verified scratched free by service tech who inspected the vehicle before accepting the key. The scratch doesn't seem to be an expensive repair but done professionally is best recommended at any Hyundai body repair shop. More

I have to say after my last visit 2 years ago I decided I have to say after my last visit 2 years ago I decided to give it another try and mike got another customer back great service adviser. I have to say after my last visit 2 years ago I decided to give it another try and mike got another customer back great service adviser. More

I really appreciate the professionalism and nolage of Mario Otero service person, Very courteous. Im also thank full for the man that work in my car, don't know his name, very courteous and knowledge.Th Mario Otero service person, Very courteous. Im also thank full for the man that work in my car, don't know his name, very courteous and knowledge.Thank you again More

Unprofessional, price gauging, and only trying to get me to trade in my car. I was originally told my catalytic converter repair would be 1,700, then when I went to pick up my car I was told it would be ano to trade in my car. I was originally told my catalytic converter repair would be 1,700, then when I went to pick up my car I was told it would be another 1,700 to fix the back catalytic converter. I had my engine replaced in February because of a recall, and advised that per my research, catalytic converters go bad when there is an issue with the engine. My car is only 5 years old! I contacted corporate and I am trying to get them to cover the cost. I was told they would cover half of the second catalytic converter, but after receiving notification of a class action suit against Hyundai, I am going to stand strong. It is very unprofessional for a Hyundai service advisor to tell a customer that he was surprised that my Sante Fe lasted as long as it had (119,000 miles), and these cars usually don't last more than 70,000 miles. He suggested I trade in my car and buy a new one. More