Brandon Hyundai - Service Center

EXCELLENT SERVICE I took my car in for a repair without an appointment. I got there before before they opened. As soon as they opened the Service Advisor, Harold De L I took my car in for a repair without an appointment. I got there before before they opened. As soon as they opened the Service Advisor, Harold De La Cruz introduced himself and listened to my concerns. He immediately took down the in formation and asked me if I was leaving the car or would I like to wait for it. I told him I will have to wait because this is our only vehicle. Harold informed me that the mechanics start work at 8:00 and he would get the car in right away. I went to the lounge and waited. At 8:50 my car repair was complete. Harold offered to pull my car up for me. I told him That's Okay I can get it because it was close by. Harold still took the time to walk me to the car. He was extremely polite and professional. THANK YOU for an AWESOME experience. More

Average I had my car in for 2 recalls to be corrected, Service was very busy, They were not discourteous but they weren’t friendly either, Just got things don I had my car in for 2 recalls to be corrected, Service was very busy, They were not discourteous but they weren’t friendly either, Just got things done More

Dangerous I was advised TWICE that my car needed no additional repairs, when it actually needed urgent front breaks service. I noticed only because I double che I was advised TWICE that my car needed no additional repairs, when it actually needed urgent front breaks service. I noticed only because I double checked the multi-point report before driving away. This severely reduces my trust in the service provided, especially since I barely got an apology. More

Easy and smooth transaction John in the service department was great. Kept me informed through the entire process. Would continue to use this location for all of my service nee John in the service department was great. Kept me informed through the entire process. Would continue to use this location for all of my service needs. More

Great job in service The service advisor was pleasant and did a gteat job. No pressure as i have experienced at this facility in the past. I love my Sonata. The service advisor was pleasant and did a gteat job. No pressure as i have experienced at this facility in the past. I love my Sonata. More

Service repaurs Mario is the reason that I use this dealership for service to my Genesis. He is always professional, knowledgeable, and his customer interaction shoul Mario is the reason that I use this dealership for service to my Genesis. He is always professional, knowledgeable, and his customer interaction should be commended! Thanks Mario! More

Great Jeff was great and very thoughtful as I came in from a different dealer with a bad experience who did not fix my problem. My car was fixed correctly a Jeff was great and very thoughtful as I came in from a different dealer with a bad experience who did not fix my problem. My car was fixed correctly at Brandon Hyundai and have not had a problem since. More

I'm not thrilled how our visit to Hyundai went. After only 5 weeks with this new vehicle, we had a dead battery. Had to be jumped. I really thought I should the battery should be replaced, not tol After only 5 weeks with this new vehicle, we had a dead battery. Had to be jumped. I really thought I should the battery should be replaced, not told there was nothing wrong. I'll be real unhappy if this happens again. More

Bate and switch I called in for price of oil change. Told them yr make and model. Said It was 35.00. When it came time to pay it was 42.00. Said because of Make and M I called in for price of oil change. Told them yr make and model. Said It was 35.00. When it came time to pay it was 42.00. Said because of Make and Model. Should have honored the price quoted. Not the money / Principal. Disappointed they could have handled different. Now I have to shop for some one different. More

Everyone is friendly and helpful Harold was my service rep. He was great! Every time I’ve been there everyone has been welcoming and friendly. I bought my car here and have been ba Harold was my service rep. He was great! Every time I’ve been there everyone has been welcoming and friendly. I bought my car here and have been back twice for an oil change. More