Brandon Hyundai - Service Center

Un Satisfied Member The call center handling the calls are not familiar with who is running the department is One issue The biggest problem is nobody calls me back The call center handling the calls are not familiar with who is running the department is One issue The biggest problem is nobody calls me back regarding the service of my vehicle I made four attempts to reach my service manager and never got a callback . This continued the following day where my brakes continue to make the same noise after a $600 brake job Finally the $600 is after $105 or 20% discount which when I keep going over the numbers looks like you just put the $105 back on the bill ... in other words I didn’t see or feel any discount .. $600 was the price I was quoted so where is the discount ? I’ve had service there before and I must say it is gone not just downhill but straight over the cliff .. good luck fixing all your issues .. Jim Susko 2012 Sonata More

Regular maintenance of the Vehicle Mario was very helpful when informing me the maintenance package I purchased for my vehicle didn't cover any other services outside of oil changes. He Mario was very helpful when informing me the maintenance package I purchased for my vehicle didn't cover any other services outside of oil changes. He explained the situation and offered to cover my tire rotation for the confusion. I saw Nikki briefly while waiting for the vehicle and wanted to give her the rating she deserved for helping me get my vehicle in the first place. I hope Mario and Nikki see this and are acknowledged for their exceptional service. More

Good staff Lobby is nothing great, usually go to Brandon Honda but this place had a coupon. Lobby looks/feels a bit dirty, needs some TLC. Crowded front entrance Lobby is nothing great, usually go to Brandon Honda but this place had a coupon. Lobby looks/feels a bit dirty, needs some TLC. Crowded front entrance, feels tight. staff was friendly though. More

Great Service But Strange "You Owe" Email After getting complimentary repairs done, I rec'd an email that stated, "Our records indicate that you had a service bill on your last visit. We have After getting complimentary repairs done, I rec'd an email that stated, "Our records indicate that you had a service bill on your last visit. We have a program here at the dealership where we could possibly refund your service bill up to $750. We are dire need of good clean service drive vehicles for our Pre Owned inventory. If you would be willing to allow us to inspect your vehicle. If it's one of the Hyundai's or any Make and Models we want to buy back and you would consider upgrading." As you can see, the sentence structure is poor, at best. My main concern is--do I now owe up to $750 for the repairs? My invoice stated "Paid." More

Always something shady Came in for 3 recalls. Got advised to do fuel induction service and cabin air filter replacement. I agreed to the fuel induction service. They said Came in for 3 recalls. Got advised to do fuel induction service and cabin air filter replacement. I agreed to the fuel induction service. They said they gave me a discount, but also added A/C oder service (what is that?) which basically offsets the discount. Seems the service advisor was trying to improve his numbers at the dealership's expense. More

Service department did me very good. I had just bought my 2018 Elantra and a dashboard light came on. Took car to service depot. Found it was a turn signal light out (in a newer car) nee I had just bought my 2018 Elantra and a dashboard light came on. Took car to service depot. Found it was a turn signal light out (in a newer car) needless to say they were going to charge me but the service manager took care of the problem. $35. More

Reason for rating. Service personnel are courteous and ready to answer any questions you have . Pete is very knowledgeable and is the only one I will Let work on my ca Service personnel are courteous and ready to answer any questions you have . Pete is very knowledgeable and is the only one I will Let work on my car More

Awful experience, will never associate with Hyundai Worst customer service i have ever experienced. Service manager (dan white) will never call back to give update or extend rental. The answering servic Worst customer service i have ever experienced. Service manager (dan white) will never call back to give update or extend rental. The answering service is VERY unfriendly and VERY unhelpful. I called the answering service over 20 times and NEVER got a call back or someone to talk to from Brandon Hyundai. Also requested to be called back by a different service manager (Mario) and the call was never returned. Absolutely embarrassed i have allowed myself to be treated like this. Will always push friends and family away from Hyundai due to this. More

Oil change only Will avoid to go back again because the worst service I have ever received. With the schedule appointment, it took almost 4 hrs to do just the oil cha Will avoid to go back again because the worst service I have ever received. With the schedule appointment, it took almost 4 hrs to do just the oil change. No corresponds by the service rep.Though they did not charge me for oil change. ( It was free). More

There amazingly awesome I came in for a tire repair on my vehicle they acted quickly for my repair I had explained to them that I was in a hurry I was on my way to denver on I came in for a tire repair on my vehicle they acted quickly for my repair I had explained to them that I was in a hurry I was on my way to denver on a business trip and they got me in out in a quickly manner, The service department did a fantastic job I would recommend every one that I know there. Thank you all for your time More