Brandon Hyundai - Service Center

Very patient and outstanding job with answer my questions. Mario did an awesome job and he was understanding and answered all of my questions to the best of his knowledge. Very good customer service. Mario did an awesome job and he was understanding and answered all of my questions to the best of his knowledge. Very good customer service. More

Poor Service Lack of professionalism, communication, and customer service. Have called advisor 5 times for two questions. No calls or messages have been answered Lack of professionalism, communication, and customer service. Have called advisor 5 times for two questions. No calls or messages have been answered. When I scheduled shuttle pick up, I was told the driver was late because they were confused. I ended up taking Uber a half hour after the scheduled shuttle pick up time. Once I arrived, 2 employees stood behind a desk for several minutes without even acknowledging me. The invoice has the wrong tag number and wrong address, making me wonder if my vehicle was ever even serviced. More

Motor time! Unable to make contact via telephone! Impossible!! On hold forever.. operators were very courteous.. it was just unacceptable! They gave me a rental s Unable to make contact via telephone! Impossible!! On hold forever.. operators were very courteous.. it was just unacceptable! They gave me a rental so after a while I stopped calling & only called when I needed the rental extended More

Service vusit Service was very prompt and exceeded my expectations. I would recommend Ken Creevy for anyone needing to get there vehicle serviced. Job well done and Service was very prompt and exceeded my expectations. I would recommend Ken Creevy for anyone needing to get there vehicle serviced. Job well done and thanks for your help More

Gooood. The people who work here are anazing and do such a wonderful job but the place honestly has turned to xxxx since that new company took over On August The people who work here are anazing and do such a wonderful job but the place honestly has turned to xxxx since that new company took over On August 1st, 2018. I mean, I’m they have to bring a manager over from HONDA to fix their xxxx? That’s sad. New company needs to leave and the old one needs to come back. Till then I’ll never buy a car from there but I will keep getting my car serviced. More

Great customer service I will be back for my next service appointment thanks a lot I recommend anyone that has a Hyundai to go there they are the best I will be back for my next service appointment thanks a lot I recommend anyone that has a Hyundai to go there they are the best More

Alternator and belt replacement My service advisor was kind and tried his best to match my needs. I couldn’t not afford the original quote and gave me a coupon discount. I honestly t My service advisor was kind and tried his best to match my needs. I couldn’t not afford the original quote and gave me a coupon discount. I honestly think I could have gotten the part and labor for half of what I paid. I would not be going back to the dealership as all the work I needed done was not offered until I came to pick up my car. But Mario is a superstar and I would recommend him to anyone. More

Great service in and our in a few hours There’s no BS my service guy Mario is great tell you what you need how mush it will cost and approximately how long it will take and pretty much on th There’s no BS my service guy Mario is great tell you what you need how mush it will cost and approximately how long it will take and pretty much on the time give or take 10-30 min. Also provides updates on your vehicle. More

My car was left dirty Picked up my car after almost a month of waiting to find all my stuff on floor had been stepped on full of dirt and sand and someone went through my s Picked up my car after almost a month of waiting to find all my stuff on floor had been stepped on full of dirt and sand and someone went through my stuff in my trunk do not leave anything in car!! And supposedly i was getting new engine after recall nope and car is giving more problems More

Plenty of Room for Improvement The staff at the Brandon Hyundai service center are always courteous and professional but I have only had bad experiences each time I take my vehicle The staff at the Brandon Hyundai service center are always courteous and professional but I have only had bad experiences each time I take my vehicle there for service. This summarizes my experience through the years: (1) I have setup service appointments online only to be told that I have to wait as much as 3 hours to be serviced because there's a first-come-first serve policy. (2) I have been instructed to come back on a different day because the service center was maxed out for the day. I had an appointment on that day. (3) Five minutes after leaving the dealership, I had to bring back my vehicle because the mechanic forgot to attach the engine splash guard properly so it was hitting the road. A few weeks later the splash guard sustained more damage which I attributed to the first mishap but obviously couldn't prove anymore. (4) My last service was for a recall which ended up being an engine replacement. Dan was pleasant and professional for each interaction but failed to extend the Hertz car rental service when it expired while waiting for the replacement engine. I called the service center a few times to get it rectified but received no response so I called Hertz myself and took care of it. A few minutes after that call, I received a call from the Brandon Hyundai service center to notify me that they took care of extending the car rental - the same one that I took care of myself. (5) When I picked up my car, it was filthy and had written markings on the windshield that were not so easy to remove. The person that took my car out said he would have ran it into the car wash but it's broken. (6) A few days after my last service, I received a call, a text message, and 2 emails asking me to provide feedback. I think this is too much. More