Brandon Hyundai - Service Center

Service appointment Great job. Thanks ken for your assist and calling me promptly. Especially coordinating my keys so i can arrive after work. It really helped me Great job. Thanks ken for your assist and calling me promptly. Especially coordinating my keys so i can arrive after work. It really helped me More

Quality work Once the parts came in the repair went quickly and was reasonably priced. Only concern was that I was given an appointment date. When I showed up I Once the parts came in the repair went quickly and was reasonably priced. Only concern was that I was given an appointment date. When I showed up I was told the parts were not in. I drove 1 hr to an appointment that did not happen. A call would have been nice to avoid a wasted trip. More

Prompt service The service center had the vehicle recall and oil change earlier than estimated time frame. The staff was very helpful and friendly, not like it used The service center had the vehicle recall and oil change earlier than estimated time frame. The staff was very helpful and friendly, not like it used to be. More

Friendly and courteous It's always nice to see a familiar face. Mario is always nice and detail oriented. Very detail on explaining services needed. Good job Mario. It's always nice to see a familiar face. Mario is always nice and detail oriented. Very detail on explaining services needed. Good job Mario. More

Needed a new tire Experience was great and very friendly staff! Kept me up to date on status of my vehicle and what is needed to fix it. Would recommend this dealership Experience was great and very friendly staff! Kept me up to date on status of my vehicle and what is needed to fix it. Would recommend this dealership to anyway! More

Auto repair I had come into the dealership looking to repair an airbag light, dome light, oil leak and brakes. I have come from Texas where I had an excellent I had come into the dealership looking to repair an airbag light, dome light, oil leak and brakes. I have come from Texas where I had an excellent dealership where I purchased my car and my wife’s car due to the above and beyond service. Overall, when coming in to have my car repaired, Corey did a great job helping me out. However, when I left the dealership with my repaired car, I noticed that the oil leak remained and was much worse than before. I was assured when I left that it was fixed, when you start the car up, you immediately see oil leaking. I was upset and called back the dealership multiple times and left my name and number but still no one calls me back. This is a complete 180 from my overall good experience with my Texas dealership. This type of disregard towards customers is very concerning and rest assured that I will not get my wife’s next car here. Service experience leads to happy customers which leads to tens of thousands of dollars to the dealership for new cars. I ask what your dealership can do to resolve this issue as getting put on hold and getting no response for 10 mins or leaving your name and number get you nowhere. More

Oil Change and service Came for an oil change but a new oil leak was found. Was given an estimate and the repair was done close to the estimate! Headed to VA. and 1999 Monte Came for an oil change but a new oil leak was found. Was given an estimate and the repair was done close to the estimate! Headed to VA. and 1999 Montero is running strong so far. More

They damaged my car and wanted to charge me to fix it. I took my car in for an oil change yesterday. I dropped it off they said they would call when it was ready they did not. I called after 2 hours. They I took my car in for an oil change yesterday. I dropped it off they said they would call when it was ready they did not. I called after 2 hours. They left me on hold for 25 minutes. I hung up called back and they said it was ready. I picked up my car and then after I drove away I went to roll my driver side window down and it wasn’t working btw my car is a 2017. Called the service manager told me my window wouldn’t go up so they had to force it up. Then they messed my tint up. He told me to come in today. I did and waited 2 hours for him to tell me that it’s going to cost $500 something to fix it but he would give me a discount and it would cost $350. I got screwed when I bought this car and now they are trying to screw me more. More

Worst service I ever had there!! No phone call to let me know my car was done and no return phones when I called 4 times. I will not return there No phone call to let me know my car was done and no return phones when I called 4 times. I will not return there More

Looking for gas smell They did everything they could to find a leak on my 2013 Santa Fe—it wasn’t in the recall but I have smelled gas but they couldn’t replicate it They did everything they could to find a leak on my 2013 Santa Fe—it wasn’t in the recall but I have smelled gas but they couldn’t replicate it More