Brandon Hyundai - Service Center

Excellent Customer Service Brandon Hyundai Mitsubishi are Always willing and ready to go the extra mile for their customers! I will recommend them for any and all sales and serv Brandon Hyundai Mitsubishi are Always willing and ready to go the extra mile for their customers! I will recommend them for any and all sales and services. By far the best!! More

Oil change Friendly and polite. They told me up front I would be waiting awhile because I came in on a Saturday with no appointment. The waiting room is very com Friendly and polite. They told me up front I would be waiting awhile because I came in on a Saturday with no appointment. The waiting room is very comfortable. More

oil change everyone was very nice waiting room nice and clean great job on my oil change i didn't have to wait long time for my service everyone was very nice waiting room nice and clean great job on my oil change i didn't have to wait long time for my service More

Corey and Louise Came in for oil change, tire rotation and software update. Corey and (I believe) Louise (oil change tech)) did a great job of getting me in and out qu Came in for oil change, tire rotation and software update. Corey and (I believe) Louise (oil change tech)) did a great job of getting me in and out quickly.. More

Thankful that they where able to fix my car First of all I have brought my car to this dealership for years now and this is the longest time that my car had to be there this long. My car was the First of all I have brought my car to this dealership for years now and this is the longest time that my car had to be there this long. My car was there for about a month and I’m glad that it is fixed. The communication could be improved at this facility as I had to call and send emails and finally after about the fourth email, the service tech emailed me. Overall experience was good. More

Santa Fe Everyone was very nice. Fast excellent service on my brand new Santa Fe sport. Waiting room very nice with complimentary water, nice chairs, big tv an Everyone was very nice. Fast excellent service on my brand new Santa Fe sport. Waiting room very nice with complimentary water, nice chairs, big tv and vending machine More

Oil change I’m from out of town they did a great job and were very fast (less then 60 min) at home usually dealer takes well over a hour pluse Charge’s about $8. I’m from out of town they did a great job and were very fast (less then 60 min) at home usually dealer takes well over a hour pluse Charge’s about $8.00 more. More

Poor Customer Service My car was at the service center for 21 days. My primary complaint is that communication was extremely poor. My Service Advisor was hard to reach in o My car was at the service center for 21 days. My primary complaint is that communication was extremely poor. My Service Advisor was hard to reach in order to get a status on my repair. When I would call I would be told that he had been paged but was unavailable and I would be put into his voice mail to leave a message. I left messages at least 7 times and received a call back twice. I ended up having to go to the Service Center 4 times in order to get information. Each time I would be given a reason for the delay and a projected date for completion. Each time, the date would pass with no word from anyone. The only reason that I am rating the service center 2 stars rather than 1 is because during one of my visits I ran into a service tech who I met when I first took my car in. He sensed my frustration and facilitated getting my car worked on. He seemed genuinely concerned about the service center's reputation and went out of his way to help. If he had not stepped in, who knows, my car might still be there. I must admit that I was given a rental car which was partially covered by my warranty insurance and partially by the dealership but this whole situation would have been a much better experience if there had been better communication on the part of the Service Advisor. I am guessing that the Service Advisors have more work than they can properly handle. My advisor was helpful each time that I went to the office but I should not have had to resort to going to the office in order to get information. More

Scheduled maintenance was not performed as requested Scheduled appointment for regular maintenance. Car towed because I had s flat tire and wasn't given the kit to unlock the tires. The tire was changed Scheduled appointment for regular maintenance. Car towed because I had s flat tire and wasn't given the kit to unlock the tires. The tire was changed but I had to ask for oil change and regular maintenance. I was not able to get the tire kit I should have received when I bought the car. They switched out the locking bolts for regular ones. Not a great experience. More

A Complete Turn Around. Patrick is Awesome, I was going to give up on coming back. New leadership means a successful future. You are a Service Company. That means Service n Patrick is Awesome, I was going to give up on coming back. New leadership means a successful future. You are a Service Company. That means Service not pushing a customer to get something done to the car that isn't really needed. Being upfront with people and honesty will bring Repeat Customers . I will return Train your employees to do the best they can with what they have. If you can't answer a customer's questions than go and find someone who can. Thanks for your help. More