Brandon Hyundai - Service Center

6000 mile service Was done quickly in and out. Nice waiting area everyone was friendly no charege for service. Mario always takes carwvof any issues. Will be back Was done quickly in and out. Nice waiting area everyone was friendly no charege for service. Mario always takes carwvof any issues. Will be back More

Water inside car & Drive train transfer Brought the Hyundai in when water appeared (deep & lots of) on the passenger side floor. Mechanic looked at it right before closing, correctly diagno Brought the Hyundai in when water appeared (deep & lots of) on the passenger side floor. Mechanic looked at it right before closing, correctly diagnosed it as clogged (pollen & oak debris) & made an appt for the next morning. During repair, also found the drive train transmitting 4 wheel drive to axels, needed to be replaced. ALL service work plus the car rental was covered under warranty, & completed in four days. More

Wait, wait, wait I had a 1 p.m. appointment for an oil change. It was after 3 p.m. before it was finished. I made the appointment so I would not have to wait all day f I had a 1 p.m. appointment for an oil change. It was after 3 p.m. before it was finished. I made the appointment so I would not have to wait all day for a service that should take a half hour max. Very disappointed. Plus it took multiple calls over a two month period before anyone answered the phone and I was finally able to make the appointment. More

Unsatisfactory service treatment Took from January 17, 2019 when I paid for parts and serviceto yesterday February 28th to get my passenger sideview mirror replaced. I paid for parts Took from January 17, 2019 when I paid for parts and serviceto yesterday February 28th to get my passenger sideview mirror replaced. I paid for parts and service on the 17 th and was messed about for the next month and a half; Jay promised to call when ready. He never called. Three weeks later, I called and apparently the part had been sitting on a shelf and no one called. I made an appointment to have it installed. While I was sitting in the waiting area, Jay came in and said it still need to be painted and he'd call me. No call. I called a few days later and it still hadn't been painted and I would be called. No call. I called to talk to Mike the service manager. He said he'd do some leg work and call. No call. I called to speak to store manager and was told they would see if someone was available. The phone ladies kept me on hold a very long time and then flipped me to service. I got the impression they either didn't want the store manager to know how poorly customers were treated or management doesn't care. On my final flip to service on 2/25/19, a very nice, professional named Mario took time to investigate while I held on. The mirror was at Maaco. He'd get it. I made an appointment and finally got it installed on 2/28/19. Thank you Mario. More

The appointment system is ridiculous! Everyone is scheduled for the same time so they really just take people on a first come basis. I waited almost 2 hours just to get my car looked at a Everyone is scheduled for the same time so they really just take people on a first come basis. I waited almost 2 hours just to get my car looked at and that was with an appointment. The service rep Mike was very helpful to get me a ride offsite but when I called the service department for a ride back, it took about 30 minutes to get connected to the actual dealership. Service calls go to an offsite. More

Very friendly Very happy took care of me right away.he recognize the problem soon as , I pulled up very pleased with the service thank you so much. Very happy took care of me right away.he recognize the problem soon as , I pulled up very pleased with the service thank you so much. More

Could Have Been Better Summary of my experiences; poor communication from the dealership, concern with safety of loaner vehicle, and delay of parts to fix defective vehicle. Summary of my experiences; poor communication from the dealership, concern with safety of loaner vehicle, and delay of parts to fix defective vehicle. End result: Disappointed with the service department, I ended up towing my vehicle to a different Hyundai dealership. Upon having my new vehicle towed to this facility for repairs, the dealership initially wouldn't provide a loaner nor authorize a rental car. Then, 3 days later was offered a loaner that was filthy (and smelly) inside, had a huge bubble in the side of the tire, and rotten/unserviceable windshield wipers. This was a serious safety hazard in my opinion. Next they ordered a part for my new vehicle and told me it would be in-stock on Thursday. Not receiving a call from the technician, on Friday I contacted them and was told the part didn't come in and the part would have to be reordered from Korea, adding another week to the process. Lastly, had a horrible time trying to communicate with the dealership over the phone. When calling, was connected to a call center verses the dealership. The call center kept stating they couldn't connect with the service department or any manager and instructed me to leave a message. I talked to the call center manager and was told the same thing, they would leave a message for the service department and manager. My question to them was how could they not contact anyone at the dealership. Their response was they were off-site and could only send a message. Upon continual attempts, finally got through to the service department and again, was told to leave a message for my technician. With no return phone call I drive in and got answers to my questions in person. More

Terrible experience 3 hours for an oil change it's excessive to say the least. I made an appointment for 12 thinking they would take my car around that time, I even got t 3 hours for an oil change it's excessive to say the least. I made an appointment for 12 thinking they would take my car around that time, I even got there 20 minutes early. Well they told me it would be about an hour or hour and a half. 2 hours later I asked about the status and they haven't even touched the car. I gave this place a last chance since I thought I had waited long before because I didn't have an appointment, but now I see that they dont even prioritize the appointments. This was really so frustrating I had to be elsewhere by 2 and couldn't make it... but NEVER AGAIN. Thats for sure. More

Caring, timely. This time the service is very good, courtesy and timely. The service advisor was keeping me up to date and completely about my car service. Thanks. This time the service is very good, courtesy and timely. The service advisor was keeping me up to date and completely about my car service. Thanks. More

Great customer service Great Staff and customer service went in for an. Oil change on a Saturday morning .. was in and out of there with enough time to run my errands.. than Great Staff and customer service went in for an. Oil change on a Saturday morning .. was in and out of there with enough time to run my errands.. thank you More