Brandon Hyundai - Service Center

Very poor customer service My car was there for 3 days, and I've called many times, the girls that answers the calls took my messages to give to my service representative, but My car was there for 3 days, and I've called many times, the girls that answers the calls took my messages to give to my service representative, but no one never called me back. I have to keep calling, and finally ask to speak with the manager. Finaly someone called me back. My car got fixed right with no issues so far. But my car seat drivers side, was dirty with some kind of black grease. I end up having to shampooing my seat. I'm not happy at all with the service department on this Hyundai dealership. More

Very good: trustworthy l Our first service since we bought our new car 6/2018. We are confident to have our car serviced at the dealer. See you next time. Thank you. Our first service since we bought our new car 6/2018. We are confident to have our car serviced at the dealer. See you next time. Thank you. More

“WTH” Seriously! I guess I will start off with getting to the store/service area.... There were cars everywhere parked all over the place in total disarray! As I appro I guess I will start off with getting to the store/service area.... There were cars everywhere parked all over the place in total disarray! As I approached the “front” of the service drop off area (which I would find out later) there was a car parked in the middle of the area to go drop off my vehicle facing the wrong direction. Assuming I was entering the wrong way I managed to make way back around more vehicles parked all over the place making it essentially a one lane “narrow” road to the “back” thinking it was the front entrance. Once rounding the tight corner I found I was in fact wrong since not being able to see due to the wrong way car blocking the drop off. I had to make a 6 point turn to navigate back up the one lane road to the “front”. Once I got back to the “front” I had to leave my car basically in the middle of the aisle and walk my children and I up to the service department. Once I entered there were approximately 4 employees in the room and a phone or wireless speaker was blaring music. I stood there a good 30-40 seconds as one of the employees (Corey Leasure) finally noticed me and walked over to where the music was coming from and shut it making a joking comment like they have it like a concert in here. Once shutting the music off Leasure asked me if I was picking up. I advised him no I had an appointment for service. He looked out the windows asking where my car was. I advised him “well I had to park way down there in the middle of the road since that vehicle as I pointed to the car pointing the wrong way as in the way and couldn’t pull in”. Leasure did apologize and said he would run out and move the vehicle as he had to get some info off of my vehicle anyway. After a few minutes he returned and finished asking me/verifying what I was having done. I advised him I would be waiting to see what was the matter and for service to be completed. Once the service technician pinpointed the problems I was contacted and was told what was going on. I again advised I would be waiting. After close to 4 hours I went into the service department and I was told that I could take my car, but would have to reschedule another day to complete the work and take my unfixed car or I could leave it overnight to complete it. I had to verify with my family and got back with Leasure. I asked if I could leave it, but get a loaner which he advised me no because they didn’t have one!! I find it ridiculous one that I’m told I would have to take my unfixed car if I can’t leave it and that there is no loaner if I did leave it. I reluctantly left my vehicle having to make arrangements to compensate for my vehicle being left at the shop. I returned the shortly as I needed to grab some items from my vehicle. I stood in the service room for a minute or so while one employee helped someone out and another just sat behind the computer not even acknowledging I was there. As I moved to him to possibly draw more of his attention the other employee wrapped up with the other customer. As I moved toward him and he looks at me a female walked in. The employee then overlooks me and proceeds to help the female out not even asking if I had been helped. I made a comment out loud “sure I will wait loud enough for both of them to hear”. Patiently I waited still not drawing any attention of the other employee till they were done. He then asks me if I’ve been helped and I stated no and made sure he knew I wasn’t happy being overlooked. He didn’t apologize just stated I thought you were waiting on someone else pointing to Leasurs’s desk area since he had waited on me the day before. I advised him no I said I needed to grab some stuff from car. He yelled at another employee who just walked in and told him to take me to the service technician that was working on my car. We walked outside then back and forth toward the back to the front then back and forth looking for whoever the technician was. Finally he walked me around the building to the vehicle where I finally 20 minutes in retrieved my items. The next day when I returned to get my vehicle I waited a few minutes as Leasure had me sign and he explained what was done and then handed me the keys. He state the vehicle is over there pointing out of the office in a direction. I looked out, but was unable to see it and asked again asking if it was behind a specific car and he said yes. I went out to find my vehicle blocked in and no way to get it out. So I had to go back into the service area and finally after a minute got someone’s attention telling them my vehicle was blocked in. I went back out with an employee who looked at the car and walked back inside 3 minutes later returning to only take a picture of the numbers to identify the vehicle to find the keys 10 minutes later he finally returned and moved the car with no apologies... That’s how my service experience went! More

Bought a new car and had to have the cruise control fixed I had bought a truck a couple weeks ago and the cruise control quit working on it it only worked once then couldn’t get it to work again. I called Nik I had bought a truck a couple weeks ago and the cruise control quit working on it it only worked once then couldn’t get it to work again. I called Nikki and she said since I just bought it I could bring it in and have them look at it and fix it. I made a appointment for 3pm cause they said that’s all they had so I had to drop the car off in the morning at 8:45a since I went to work at noon and couldn’t drop it off at 3 they had it done and ready to pick up at 10:30a More

Time estimate Estimated time of completion of the work was way off. I was told an hour and I was there for 2 hours. And didn’t get any type of explanation until I w Estimated time of completion of the work was way off. I was told an hour and I was there for 2 hours. And didn’t get any type of explanation until I went and asked. More

Poor service I’ve already responded, thought i’d Get a call complete disregard for my service . Said it would take an hour and half. Starting at 2 hours I keep cal I’ve already responded, thought i’d Get a call complete disregard for my service . Said it would take an hour and half. Starting at 2 hours I keep callin until 3 hours-service wouldn’t answer-took cab back to dealership and my car still sitting there-not even looked at- I took it and left. More

Simple Oil change Git just what i requested a oil change. The service center didn't try and pressure me into other services only gave recommendations. Very pleased with Git just what i requested a oil change. The service center didn't try and pressure me into other services only gave recommendations. Very pleased with customer service. More

I don’t like the service My total bill Was 35$ and I had a 24$ discount coupon. I dint get discount and paid 26$ And when I asked him about the discount, he said that I alread My total bill Was 35$ and I had a 24$ discount coupon. I dint get discount and paid 26$ And when I asked him about the discount, he said that I already got that . More

Excellent Tint / One Recommendation The tint looks great! And it was done quickly. I do have one suggestion, however: my car had not been washed and the windows had not been cleaned The tint looks great! And it was done quickly. I do have one suggestion, however: my car had not been washed and the windows had not been cleaned after the tint had been applied, leaving me feeling less than impressed with the customer service experience. More

Oil change Great oil change done in less than an hour. Thank you very much. I bring my car here for service all the time. You have a nice waiting room as well. Great oil change done in less than an hour. Thank you very much. I bring my car here for service all the time. You have a nice waiting room as well. More