Brandon Hyundai - Service Center

Too Crazy Dropped car off and couldn’t find parking because the lot ia too small. Received a message to call back and when I did I was transferred to finance by Dropped car off and couldn’t find parking because the lot ia too small. Received a message to call back and when I did I was transferred to finance by mistake, then auto parts and when I finally was sent to the correct department was on hold for 23 minutes before I hung up. I ended up driving to the service department to find out about my car. When I got there 4 people were behind the counter and no one said hello or be right with you. The manager finally walked by and asked if I was being helped. When I said no he told one of the guys to help me but that was after the giy finished messing around with papers. Very poor service and probably won’t be back. More

Horn problem I went to have my horn fixed unfortunately the part is out of my budget however, Eugene said he would shop around for me and I believe him because he’ I went to have my horn fixed unfortunately the part is out of my budget however, Eugene said he would shop around for me and I believe him because he’s helped me on another issue I had and got it resolved. He is definitely a man of his word. He is there to help however he can. He is amazingly nice, knowledgeable and goes above and beyond. He’s the go to guy. Hopefully I’ll be able to get my issue resolved but even if I don’t I could at least say he did his very best to help. More

Great service They care about their customers. Awesome service they serviced the car quickly and efficiently would definitely recommend them if your in need of a n They care about their customers. Awesome service they serviced the car quickly and efficiently would definitely recommend them if your in need of a new car More

Had car for 2 years being in over six years. Sold a lemon I don't know what to do. Need stop lights promise to me over a year ago. Now got to pay $188. Now need a part costing $600. Can't afford it. I don't know what to do. Need stop lights promise to me over a year ago. Now got to pay $188. Now need a part costing $600. Can't afford it. More

Wait 3 hours and they had not signed me in Went to front desk after waiting for 3 hours they had never signed me in . Was there from 1030 to 345. They did not have parts I have to go back to ge Went to front desk after waiting for 3 hours they had never signed me in . Was there from 1030 to 345. They did not have parts I have to go back to get job finished More

Friendly, helpful, professional! Mario and the service staff is the reason I continue to own a Hyundai. I trust no other service dept as I trust this one. New design with new owner b Mario and the service staff is the reason I continue to own a Hyundai. I trust no other service dept as I trust this one. New design with new owner but waiting area still behind times compared to other dealerships. More

Dealership of my choice At the dealership in Tampa but I prefer coming to Brandon about my service work done service and it's convenient also it took a little long this time At the dealership in Tampa but I prefer coming to Brandon about my service work done service and it's convenient also it took a little long this time but we came to a compromise service was still great I still wouldn't go anywhere else. More

Flat tire This particular experience was pretty good. My tire had gotten a nail in it, and I had it towed by Bluelink (an excellent towing service that arrived This particular experience was pretty good. My tire had gotten a nail in it, and I had it towed by Bluelink (an excellent towing service that arrived in a very quick 20 minutes) to the Brandon Hyundai dealership. It was after hours when it got there, but they were able to squeeze me in first thing in the morning despite being over booked. So that was great, and they replaced the tire and the shuttle service arrived on time. The service advisors are also friendly enough. However the reason I gave it 4 stars is because you can't really get ahold of the service advisors since it's so busy all the time. In general it's too busy of a location but they can't control that completely. Maybe get more service advisors since they're always very busy. Also I didn't like how they initially assumed I wanted the most expensive tire they sold for my car, when a reasonable tire costed half as much. My honest advice is that you guys start giving people their different options rather than just throwing the most expensive one at them. That's a dealership-cliche-type move to take advantage of your customers. $182 for a single tire is way too much for a standard car, especially when there's tires that are under $100. Any knowledgeable car repair shop could tell you that. But overall the experience was good, quick, and efficient thus far. More

Friendly Friendly, caring, courteous workers. Always ready to help. Always ready to offer very helpful suggestions on alternative solutions for my older vehicl Friendly, caring, courteous workers. Always ready to help. Always ready to offer very helpful suggestions on alternative solutions for my older vehicle to keep it running. More

Unable to reach service writer Tried numerous times to reach the service writer even left emails from phone rep to call me and still haven't heard back from him. Tried numerous times to reach the service writer even left emails from phone rep to call me and still haven't heard back from him. More