Brandon Mitsubishi

I am extremely disappointed with my experience at this dealership. I made two separate visits, only to have my time wasted and leave with more questions than answers. What concerns me most is that they dealership. I made two separate visits, only to have my time wasted and leave with more questions than answers. What concerns me most is that they did not save my application, resulting in multiple hard credit inquiries for both me and my co-signer on different days. This was never clearly explained, and it unnecessarily impacted our credit. That is completely unacceptable. The sales representative was disorganized, frequently disappeared during the process, and communication was poor from start to finish. Even after I emailed management with my concerns, I received vague responses and no meaningful resolution. I was initially told we were approved, only to be told the next day that we were not, with no clear explanation. The lack of professionalism, transparency, and follow-up was frustrating. I also couldn’t help but feel that I was not taken as seriously because I was a woman shopping alone. I am knowledgeable about vehicles and credit, and I expect to be treated with honesty and respect. I have purchased through CarMax before and have never experienced anything like this. While they didn’t have the vehicle I wanted this time, they have always been transparent and professional. I encourage anyone considering this dealership to do their research, ask detailed questions about how your credit application will be handled, and make sure you understand exactly what they are doing before authorizing anything. My experience was deeply disappointing, and I hope others don’t have to go through the same. More

At Brandon Mitsubishi you can expect to have a professional experience. You can expect to be listened to and treated like a valuable consumer. Anthony and the rest of the team has exceeded my car professional experience. You can expect to be listened to and treated like a valuable consumer. Anthony and the rest of the team has exceeded my car purchasing expectations. I am glad I walked into this establishment. More

We went to you and you did what you said. You would we went to Toyota? They promised us the world and gave us nothing made us waste our time. We went to you and you did as you said you would. You would we went to Toyota? They promised us the world and gave us nothing made us waste our time. We went to you and you did as you said you would. So thankful that you came about. I would recommend you to everybody. Thank you.Again.Have a happy new year More

Yesterday we received a call from Aubrie Craig around 10:30am letting us know she can help us get another vehicle she ask us to come down to dealership.Me and fiancé came down to dealership Mrs. Aubrie w 10:30am letting us know she can help us get another vehicle she ask us to come down to dealership.Me and fiancé came down to dealership Mrs. Aubrie were already outside waiting she was amazing she help us with what we looking for a truck 2019 Ram 1500 pickup truck an not only that with a very good price You Rock Aubrie Craig thanks you More

The place is neat and clean professional customer service is great service was fast no waiting long is great service was fast no waiting long More

Personal needs to in prove on some things getting my keys made and getting my refund. Ready but not on time made and getting my refund. Ready but not on time More

If you care about integrity and your own safety, DO NOT BUY A CAR HERE. I purchased a jeep from this dealership in April with only 30,000 miles on it. When I picked it up, I mentioned to the salesman that BUY A CAR HERE. I purchased a jeep from this dealership in April with only 30,000 miles on it. When I picked it up, I mentioned to the salesman that the tire tread looked low. He INSISTED that the tires were in great shape and would last a long time. Cut to August, I get a small nail in one of my tires and I go to get it plugged. Come to find out, 3/4 of my tires are unserviceable and legally bald and one was borderline. I could not safely drive off the lot of Discount Tire without buying 4 new tires. Tires I would have replaced at the time of sale had the salesman been honest. Tires I likely could have gotten at cost, which is upsetting enough however not the most important part. The point is I’ve been driving around on bald tires, during the rainy season of Florida no less, trusting the word of a salesman and manager that did not care about my safety or the safety of others on the road. I have called 3 times in the last week since going in to have my tires replaced, each time I’m told I’ll be hearing from the GM and yet it’s still radio silence. Also, side note. The purchasing process makes you feel as though you’ve been taken hostage. I spent FIVE HOURS waiting for them to get the paper work and financing together when I have xxxx near perfect credit and there was only one other buyer in the dealership at the time. I had to uber eats my dinner to the dealership. More

It was my second visit there I had a great experience 1st time and you guys didn’t disappoint me second time one of the best service center I ever been to ,my service advisor is a great person help me with time and you guys didn’t disappoint me second time one of the best service center I ever been to ,my service advisor is a great person help me with everything took care of my car , had a great experience and had a great service for the second time , More

Ernie in the Service Department is a total pro — and a genuinely kind human being. He made me feel taken care of. He explained everything clearly and gave me realistic time expectations, . It’s rare to fi genuinely kind human being. He made me feel taken care of. He explained everything clearly and gave me realistic time expectations, . It’s rare to find someone in automotive service who’s both efficient and compassionate, My vehicle was ready exactly when promised. . Very good experience. I would recommend. More