Brandon Nissan

Saw a used car at Brandon Nissan advertised on their website. Called spoke to a sales person, asked about the price. Sales Person confirmed the price and availability. Made an appointment for the next d website. Called spoke to a sales person, asked about the price. Sales Person confirmed the price and availability. Made an appointment for the next day, arrived on time, sales person was ready and vehicle was ready. Test drove the car a 2020 Nissan Rogue and liked it. went back inside my sales person said she was going to get the numbers together. 10 minutes later the sales manager showed up and put down a piece of paper with an out the door price that was TWICE the amount listed on the website. I pulled up the website on my phone and showed it to him, he immediately was irritated and things went very bad from there. He said that that price was only good under the following conditions: 1) active or retired military, 2) trading a Nissan vehicle 3) financing with Nissan. I suggested we finance with Nissan, the response was this car is too old and Nissan will not finance..... MY response was then why did you put it on your website for that price if the only condition I could qualify for was unavailable due to age of vehicle? Sales manager got angry at this point and started talking very condescending to me and my family. He stood up and said that the website said restrictions apply to those prices. I asked why I was not informed over the telephone of these restrictions? I would not have wasted my time or theirs if I had been aware the out the door price was DOUBLE the advertised price. At this point the sales manager was so mad he could barely contain himself and was standing over the table with several onlookers both customers and employees. I stood up knowing this meeting was over and stepped a bit closer to the sales manager so that I did not raise my voice or let onlookers hear what I was going to say and told him I was very disappointed and that in my opinion this dealer was falsely advertising car prices as some sort of click bait to get people to come to the dealership so they have a good chance of ripping them off. I also told him I would be ashamed of doing this type of advertising, right is right and wrong is wrong. Sales manager very loudly responded for me to "get out of his face" and that they were not falsely advertising and he was not ashamed of anything. At this point there was quite an audience watching, so I simply walked out the door. I want to be clear the sales person was super nice and very professional zero issues with her and would give her 5 stars personally. I am 55 years old and have purchased many cars in my time. This is by far the very worst experience I have ever had at any dealer anywhere. I can live with a difference of opinion on how to run and manage a dealership, but to be treated that way I was treated by the sales manger is completely unacceptable. Moral of the story here is beware of Brandon Nissan, advertised prices are not the actual prices dealer fees and conditions apply. I personally will not set foot back in this dealership period! Leadership of this dealership needs to be fired! More

Very condescending and disingenuous staff. They all act like they're entitled and the customers don't matter. They wouldn't have jobs if people didn't buy or service their vehicles. The place They all act like they're entitled and the customers don't matter. They wouldn't have jobs if people didn't buy or service their vehicles. The place is always dirty too. Hot coffee or water would be nice. More

TREY was very deceiving, lied to me, and gave me a price $4,000 higher than the online price. He also told us he had a hangover. When we didn't accept his prices, he told us to go back to Polk county where $4,000 higher than the online price. He also told us he had a hangover. When we didn't accept his prices, he told us to go back to Polk county where they all needed dental work. What a horrible thing to say. TREY WAS A HORRIBLE DECEIPTFUL MAN. Don't trust him. And definitely do not rely on Brandon Nissan's online prices. The price changes when you get there!! More

At brandon Nissan they treat you like family, their staff is exceptional and their management team is top of the Line, xxxxxxto Brandon Nissan!!! is exceptional and their management team is top of the Line, xxxxxxto Brandon Nissan!!! More

Tony was super friendly! He took the time to listen to my situation and what I wanted. Today at Nissan they provided understanding, fast and friendly service. Would highly re He took the time to listen to my situation and what I wanted. Today at Nissan they provided understanding, fast and friendly service. Would highly recommend contacting Tony when inquiring about purchasing a vechile here at Nissan of Brandon. 10/10 More

Came in was looking for my first vehicle. Met Tony jones and he walked me through the process being my first time it made the difference in explaining me how it works and making sure I got a Met Tony jones and he walked me through the process being my first time it made the difference in explaining me how it works and making sure I got a great deal. Help me find insurance and completed the entire process with me. Couldn’t imagine getting this done without Tony jones thanks again for the great service More

Very helpful. Time taken to explain the process and educate. Nice clean welcoming atmosphere. We were treated very well Time taken to explain the process and educate. Nice clean welcoming atmosphere. We were treated very well More

BUYER BE AWARE, Stay away from this dealership, they are bunch of liers false advertisement, there is $4000 in extra fees on top of the selling price you see. They will bring you to the dealership from lo bunch of liers false advertisement, there is $4000 in extra fees on top of the selling price you see. They will bring you to the dealership from long distance then start playing pricing games. More

Great salesperson Tony was great. Friendly clean place. They treated me well with respect regarding my total car loss. I have been coming here for 9 years and will keep coming back Friendly clean place. They treated me well with respect regarding my total car loss. I have been coming here for 9 years and will keep coming back More

The service was good as far as the explanation of the offer and the counter offer. Everything was Explained well by the manager and sales person.Jones. offer and the counter offer. Everything was Explained well by the manager and sales person.Jones. More