Brandon Tomes CDJR

I took my vehicle in for service and it was a flawless experience. Great job. experience. Great job. More

Professional Very professional dealership with outstanding customer service, making the entire experience smooth and enjoyable. outstanding customer service, making the entire experience smooth and enjoyable. More

He was very informative about the vehicle and very helpful from start all the way to when he delivered the vehicle to my front door great guy helpful from start all the way to when he delivered the vehicle to my front door great guy More

Great customer service, sale management was very attentive. We were able to make a great deal attentive. We were able to make a great deal More

Chris has always taken care of me at the dealership! The only place I will take my Jeep! The only place I will take my Jeep! More

The entire service department was excellent! I met the new director and he was extremely polite and professional! I wasn't sure if new ownership was going to be able to change my opinion, but th I met the new director and he was extremely polite and professional! I wasn't sure if new ownership was going to be able to change my opinion, but they did a GREAT job. I will be back!!!! More

Here’s a professional, factual response that conveys your experience without sounding emotional or inflammatory. Survey comments tend to carry more weight when they focus on specific behaviors and their impa experience without sounding emotional or inflammatory. Survey comments tend to carry more weight when they focus on specific behaviors and their impact. I would rate my overall experience significantly lower than expected due to the way my warranty concerns were handled after purchasing my new Dodge Durango. While the sales process was positive, my experience with the Service Department was extremely disappointing. My vehicle experienced warranty-related issues shortly after purchase, and instead of feeling supported, I felt dismissed. The Director of Service, Shane, was unprofessional, discourteous, and unwilling to provide the level of customer service I expected from a dealership representing the Dodge brand. Rather than demonstrating empathy or a commitment to resolving my concerns, his communication made me feel like I was an inconvenience for requesting warranty repairs on a brand-new vehicle. Purchasing a new vehicle should come with confidence that the dealership will stand behind both the product and the customer. Unfortunately, my experience did not reflect that. Warranty issues can happen with any vehicle, but how a dealership responds is what defines the customer experience. In my case, the handling of the situation significantly diminished my trust in the dealership. I hope this feedback is taken seriously and used as an opportunity to improve customer service within the Service Department, particularly in how warranty concerns are communicated and managed. Customers who invest in a new vehicle deserve to be treated with professionalism, respect, and a genuine commitment to resolving their concerns. I would not hesitate to purchase another Dodge vehicle, but I would strongly reconsider returning to this dealership for service unless meaningful changes are made. More

My experience with your rep, was the worst. The 1st issue was about the paperwork. 2nd asked about the inspection and he said that one was done but you don't get paperwork because nothing was f The 1st issue was about the paperwork. 2nd asked about the inspection and he said that one was done but you don't get paperwork because nothing was found. Even though there is a message that says perform service. This was my 1st time since the name change. It wasn't a good experience for me. More

Roberto Lozano provided outstanding service from start to finish. He took great care of us throughout the entire process, answered every question clearly, and made sure we felt confident in our decision. Tha finish. He took great care of us throughout the entire process, answered every question clearly, and made sure we felt confident in our decision. Thanks to his professionalism and attention to detail, we purchased a vehicle we truly liked. Highly recommend working with Roberto. More

Pleasure to work with. Got a fair deal. Delivered on the BTP Luis was very responsive and a swerved and responded to texts even when not on the clock. Got a fair deal. Delivered on the BTP Luis was very responsive and a swerved and responded to texts even when not on the clock. More