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Brandon Tomes Subaru

McKinney, TX

4.8
1,533 Reviews
Our highly trained sales staff has earned a credible reputation with their years of service and commitment. Our goal is to make sure that each of our customers receive the quality service that we have built our name on. We offer an extensive inventory available at competitive prices. However, our support does not end after the sale has taken place. We take pride in keeping cars in the same condition in which they rolled off our showroom floor. Don't take our word for it; we let our sales, service and parts departments speak for themselves. Are You Curious About Brandon Tomes Subaru? Here's more About the Experience We Offer our McKinney, Dallas, Fort Worth, Sherman and Allen, TX, Drivers Here at Brandon Tomes Subaru, we're committed to providing our McKinney, Dallas, Fort Worth, Sherman, Frisco, and Allen, TX, drivers with the ultimate dealership experience. From a comprehensive selection of new Subaru models and budget-friendly used cars to car loans and Subaru leases and friendly service, there's a variety of reasons why our customers continue to return to our conveniently located showroom. Whether you're in the market for a new or pre-owned vehicle, or you simply need the assistance of our car service and maintenance team for the one you already enjoy driving, our team will provide you with high-quality customer service that you deserve. From the moment you walk into our showroom to the moment you walk out the doors, the Brandon Tomes Subaru team will provide you with the continued service you need to enjoy every mile. Are you interested in learning more about our offerings or rich-history? Consider joining us at 1100 S Central Expy McKinney, TX, where we're a just a quick drive away from Dallas, Fort Worth, Sherman and Allen, TX. We truly look forward to assisting you today and in the future with all of your automotive needs!
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4660 State Highway 121

McKinney, TX

75071

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Showing 1,533 reviews

January 11, 2023

Broke our seatbelt during service and said replacement would take anywhere upto 3 months to become available More

by flyingsick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Shiraishi
Jan 11, 2023 -

Brandon Tomes Subaru responded

We apologize that your seat belt was discovered to not be functioning when our team assisted in getting your car seat out of your vehicle for service. Our Service Director, Edmond Elder noted that he did call you today to chat about the experience and the backorder for the part needed for your seatbelt. Edmond would be happy to chat about the experience and the timeline. He may be reached directly at eelder@brandontomessubaru.com or 214-544-5156. Talk soon. Best wishes and apologies for the inconvenience.

January 11, 2023

Brandon Tomes Subaru exceeded my expectations as a car shopper! Product specialist Izzy Gandara started it all by allowing me to test drive my eventual car twice. He was sincere, courteous and knowledge More

by SONNYTD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Izzy Gandara
Jan 11, 2023 -

Brandon Tomes Subaru responded

SONNYTD, thank you for your 5-stars! We're glad to hear Izzy Gandara is sincere, courteous and knowledgeable! Additionally, thank you for mentioning Izzy, Patrick and Keisha were all great as well! We look forward to serving you additionally in the future. Best wishes!

January 11, 2023

$189 diagnostic fee to perform a battery check seemed excessive. Ended up waving the fee only after checking with the mechanic along with my approving other work costing more than the $189 fee. More

by JIM.BALLESTRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no answer
Jan 12, 2023 -

Brandon Tomes Subaru responded

Jim, we appreciate you stopping in to have your battery checked and apologize that one of our more green associates charged you a diagnosis fee to check your battery. We agree with you that shouldn’t have happened and pleased to hear that our more tenured team member refunded the charge. We passed your feedback along to our leadership and understand that our Service Director, Edmond Elder reached out by phone yesterday and chatted with you regarding the hiccup. We want to offer our most sincere apologies for the inconvenience and thank you for your business. We look forward to better serving you moving forward. Best wishes!

January 11, 2023

Always a a a a a a a a a a a a great experience. More

by DSNOWTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Brandon Tomes Subaru responded

DSNOWTX, thank you for your 5-stars! We're glad to hear our team always provides a great experience! We look forward to serving you additionally in the future. Take care!

January 11, 2023

Promises made, promises kept. Tomes’ dealership did not disappoint again. No complaints from me at all. More

by GBADEN0501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Roger, Russell, Hannah.
Jan 12, 2023 -

Brandon Tomes Subaru responded

GBADEN0501, thank you for sharing 5-stars and noting a great experience with our team including Ana, Roger, Russell and Hannah! We appreciate you taking time to share positive feedback and look forward to serving you additionally moving forward. See you next time. Thanks again!

January 10, 2023

Friendly, polite and low stress. I had an excellent car buying experience and can highly recommend More

by jkelshaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 10, 2023 -

Brandon Tomes Subaru responded

jkelshaw, thank you for sharing 5-stars. We're glad to hear our team is friendly and polite! We appreciate your endorsement and look forward to serving you again next time. Thanks again!

January 10, 2023

Fantastic experience from start to finish. Roger took great care of us, from the initial interaction on the Internet to meeting in person and getting us a fair and good deal in a very crazy ma More

by Rom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger , Kyle Shiraishi
Jan 10, 2023 -

Brandon Tomes Subaru responded

Rom, thank you for sharing 5-stars. We're happy to hear Roger took great care of you! We appreciate your endorsement and look forward to serving you again next time. Thanks again!

January 10, 2023

Top drawer service department and Denise Watson did a great job as Advisor in going over all items inspected. Covered what would be recommended at next servicing period and costs . Estimate of wait tim More

by TCOOKSEY2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Jan 10, 2023 -

Brandon Tomes Subaru responded

TCOOKSEY2000, thank you for sharing 5-stars. We're happy to hear Denise Watson did a great job! We appreciate your endorsement and look forward to serving you again next time. Take care!

January 09, 2023

This is the only dealership I've ever been to in my entire life where I trust them. I haven't had a single bad moment at this dealership. In general I do not trust any dealership, which is why it is st More

by GREGORYJWALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alana, Benjamin
Jan 09, 2023 -

Brandon Tomes Subaru responded

GREGORYJWALLACE, thank you for leaving 5-stars! We're glad to hear our team earned your trust and recommendation! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 09, 2023

I came to Brandon Tomes Subaru after I had a cold and uninformative experience at a different Subaru dealership in the metroplex - I almost didn’t want a Subaru after that! Honestly, Brandon Tomes Subaru More

by Kirby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harman (Sales), Ana (Finance)
Jan 09, 2023 -

Brandon Tomes Subaru responded

Kirby, thank you for leaving 5-stars! We're glad to hear Harman went above and beyond to make sure you were happy! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

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