Brandon Tomes Subaru

Buyer Beware. False Advertising. Buyer beware. Brandon Tomes Subaru uses false advertising to get you in the door before jacking up the price of the vehicle. I False Advertising. Buyer beware. Brandon Tomes Subaru uses false advertising to get you in the door before jacking up the price of the vehicle. I inquired about a Subaru WRX listed at $31,680 and the salesperson, Aaron Loya, led me to believe that was the final price with the exception of taxes. When I attempted to purchase the vehicle, they presented me with an invoice that increased the price of the vehicle by $3,285 for a fee they call “Value Adds” (see photo). Aaron lied, stating that “Value Adds” included appearance protection, dent protection, and a 7-year 100k mile warranty. The 7-year 100k mile warranty is never an add-on; the warranty comes standard with all Subaru certified pre-owned vehicles. No one should be tricked into paying extra for that. Additionally, the appearance and dent protection paperwork showed an actual retail value of $500, which Brandon Tomes Subaru marked up to an absurdly high, $3,285. After the dealer refused to remove the “Value Adds” and charge the original price they advertised, I cancelled the transaction. Frustrated with the dealership wasting my time, I wrote a review detailing my negative experience to warn other potential customers about Brandon Tomes Subaru’s shady marketing tactics. Shortly thereafter, I received a call from the general sales manager, Zack Alia, who apologized and said they would remove the “Value Adds” IF I removed my review. I wanted the vehicle, so I agreed and purchased it. This was a huge mistake. I regret purchasing a vehicle from Brandon Tomes Subaru because I’ve had a terrible experience ever since. That apology meant nothing. I purchased the vehicle from Texas on July 14th and shipped it to New York. The vehicle arrived with a huge crack in the windshield, which the dealership did not repair. Instead, they told me that they would reimburse me if I paid out of pocket to have it repaired. I contacted several local Subarus on my own to find the right windshield, ordered it, scheduled a meeting with Safelite, took off from work to have Safelite install it, then submitted the receipt to the dealership for reimbursement. It’s been 3 weeks and the dealer has not reimbursed me. Worst of all, after two months, I still cannot register the vehicle in New York because Brandon Tomes Subaru is refusing to send me a certified copy of the title. In addition, the dealer fraudulently collected $2,859 in taxes that need to be but have not been paid to the New York Department of Motor Vehicles (DMV). To date, I’ve sent dozens of emails, called the dealer 23 times, copied different members of their staff (including the owner, Brandon Tomes), and NO ONE is helping or providing any information. The response I have received numerous times is that “we’ve escalated this to the accounting department”. What does accounting have to do with registering my car? Nothing! This is the absolute worst customer experience I have ever had purchasing anything in my life. Buyer beware. You have been warned. I will be filing a lawsuit against the dealer in the next week if this is not resolved, and I will update this review to let you know what happens. More

NIGHTMARE OUTBACK PURCHASE‼️ I purchased a 2019 Subaru Outback In August 2019. From the day I drove it off the lot, I have had constant but intermittent problems with the opening and closing of the tailga Outback In August 2019. From the day I drove it off the lot, I have had constant but intermittent problems with the opening and closing of the tailgate along with other electrical issues. It’s been in the service departments of several DFW Subaru dealerships for a total of 2-3 months during the last 3 years. A tailgate part was replaced in 2020 so there was an issue they discovered. However, the repair only worked for a few months before the issue reoccurred. I have repeatedly returned to the service department to try to resolve the problem for good but all they do is say they couldn’t recreate or find a problem and then perform a hard reset on the battery. Last week I took my vehicle back to the service department to once again hopefully have them find the problem. Two days later they called and said they couldn’t find anything wrong with the car and it was ready to be picked up. I called Subaru Corporate and set up a case number and was told I would receive a call back within 48 hours. Five days later I finally received a call back from Corporate basically telling me they trusted their service department and they weren’t going to spend anymore time looking at my vehicle. They instructed me to immediately return the loaner car or they were going to report it as stolen.A few days after setting up the case number with Corporate, I had to leave town for a family emergency. I notified the service department and informed them of this and Chance said as long as I wasn’t leaving the state, that it was fine. Now Bryan from Corporate told me the car had to be returned immediately or it will be REPORTED STOLEN and I will be ARRESTED. This is the treatment Subaru gives it’s customer so carefully consider if you want to do business with a corporation that doesn’t stand behind its vehicles. More