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Brandon Tomes Subaru
McKinney, TX
1,530 Reviews
Our highly trained sales staff has earned a credible reputation with their years of service and commitment. Our goal is to make sure that each of our customers receive the quality service that we have built our name on. We offer an extensive inventory available at competitive prices. However, our support does not end after the sale has taken place. We take pride in keeping cars in the same condition in which they rolled off our showroom floor. Don't take our word for it; we let our sales, service and parts departments speak for themselves.
Are You Curious About Brandon Tomes Subaru? Here's more About the Experience We Offer our McKinney, Dallas, Fort Worth, Sherman and Allen, TX, Drivers
Here at Brandon Tomes Subaru, we're committed to providing our McKinney, Dallas, Fort Worth, Sherman, Frisco, and Allen, TX, drivers with the ultimate dealership experience. From a comprehensive selection of new Subaru models and budget-friendly used cars to car loans and Subaru leases and friendly service, there's a variety of reasons why our customers continue to return to our conveniently located showroom.
Whether you're in the market for a new or pre-owned vehicle, or you simply need the assistance of our car service and maintenance team for the one you already enjoy driving, our team will provide you with high-quality customer service that you deserve.
From the moment you walk into our showroom to the moment you walk out the doors, the Brandon Tomes Subaru team will provide you with the continued service you need to enjoy every mile. Are you interested in learning more about our offerings or rich-history? Consider joining us at 1100 S Central Expy McKinney, TX, where we're a just a quick drive away from Dallas, Fort Worth, Sherman and Allen, TX. We truly look forward to assisting you today and in the future with all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,530 reviews
May 01, 2021
High pressure sale. Wanted to see the car and tried test drive one car then sales guys did not want to give me back my drivers license instead bring more sales person to sale and continue to pressure to sal drive one car then sales guys did not want to give me back my drivers license instead bring more sales person to sale and continue to pressure to sale. It was most uncomfortable and irritated place. There was hidden fee tuck into the price when I asked what are these extra cost then they made sound like there was miscommunication maybe because I am female customer. And I found out that they sent my info to my ex husband and that made me really upset. More
by Female buyer
Employees Worked With
April 01, 2021
Being a female, auto related experiences can be really great or really bad. Unfortunately, this was the worst for me. I had high hopes based on reviews I've seen. I had hoped they weren't going to try great or really bad. Unfortunately, this was the worst for me. I had high hopes based on reviews I've seen. I had hoped they weren't going to try to take advantage of me being female or treat me differently for that same reason. LADIES - If you want to be treated inferior or not be listened to, this is your place. If you want to feel like your parenting responsibilities are a burden to their "sell," This is your place. If you want to be lied to, cheated and scammed by Finance (who forces packages you don't want in your purchase), this is your place. If that isn't enough, they will then guilt you for being honest on a survey. Manager, Jose Ayala, will even call you to tell you he's upset you left an honest survey and accuse you of conning them. Which leads to... Beware: if they offer you anything, "to make right" or "because it was their error," they'll say it's because "they want to." It's only a ploy to get a good survey. Oh and beware of the salesman Jeff, who pretends he's Jose's manager. He's not and the real manager, Zack Alia. Again, I had high hopes that at least one manager there cared about my experience but Zack failed to follow through or even respond any further. I was supposed to love buying a brand new amazing car and they've turned it into me wishing I'd gone somewhere else. It's not Subaru's fault the dealerships do what they do. More
by ssthegreatest
Employees Worked With
March 31, 2021
Curtis was great! I ended up not buying from here but the salesman was great! There’s definitely some dysfunction and bro mentality here that doesn’t fare well with all clients. The bros walking around witho salesman was great! There’s definitely some dysfunction and bro mentality here that doesn’t fare well with all clients. The bros walking around without masks was pretty appalling. If I didn’t choose to buy a Lexus, I probably wouldn’t have bought here from the culture I noticed while waiting. More
by Honestreviews
Employees Worked With
Curtis
February 14, 2021
I don’t get the hype on this dealership. There are all kinds of fees added into the final price. And when they negotiate, they just reduce the fees they arbitrarily added in the first place. This dealer i kinds of fees added into the final price. And when they negotiate, they just reduce the fees they arbitrarily added in the first place. This dealer isn’t transparent or even focused on customer service. Their sales reps are pushy and don’t pay attention to your requests. After a terrible experience, I ended up purchasing a car from somewhere else that had nearly an identical used CPO car for $2,000 cheaper. And the managers only greet you to pressure you to commit to a purchase. They don’t check, or follow up. There is literally a catwalk above the lobby where they sit and watch their salespeople. After visiting the other Subaru dealers in the area, this was easily the worst and the most uncomfortable. Even when I was there, I overheard 3 people pressuring an old lady into a purchase. More
by Anonymous214
February 10, 2021
Great experience with Obi Ezeh with the purchase of my 2021 Subaru Outback. He was very professional & provided great service! He and the finance director answered all my questions and made the experience 2021 Subaru Outback. He was very professional & provided great service! He and the finance director answered all my questions and made the experience easy and effortless. More
by Jan B
January 23, 2021
Obi was the salesperson who was working with me ,he helped me to get my first Subaru BRZ, he was incredibly professional very nice and polite, he answered all my questions and he make my experience buy helped me to get my first Subaru BRZ, he was incredibly professional very nice and polite, he answered all my questions and he make my experience buying this car extraordinary. I'm very happy for my purchase and cant wait to drive it for a roadtrip. I will buy with Obi again Thank you for Obi and the Brandom Tomes family. Victor Lara More
by Victor Lara
Employees Worked With
January 23, 2021
Awesome experience with Obi. I looked at google reviews and decided to call the sales person that had the most reviews because I am tired of walking into dealerships blind and being helped by the first per and decided to call the sales person that had the most reviews because I am tired of walking into dealerships blind and being helped by the first person available. It was Obi. I called him and scheduled an appointment to come look at a new car. He was polite and answered all of my questions. When we arrived at the dealership two days later, he met with us immediately. We did not have to wait and he had the car I was interested in ready to show us. I am brand new to Subaru and his excitement about the car really showed in how he demonstrated everything. We were able to buy the car that night and he stayed well after hours to make it happen. The next day I scheduled to come by during my lunch to have it detailed and have the seats coated with protectant. When I arrived, Obi had the loaner car ready to go, and we switched keys and I was back to work. He understood that I was on a time crunch, and he valued my time by having EVERYTHING ready for me. Obi went above and beyond to make sure that I felt valued. When I came back to pickup my car, Obi gave me a crash course in everything I needed to know. He even put colored tabs on the manuals. One color was to mark important pages, the other color was to mark customizable features. I have NEVER had someone do this, and it really shows that Obi cares about his customers. I recommend if you are looking for a Subaru to call Obi! More
by fronterhouse81
Employees Worked With
Obi
January 02, 2021
Best first car purchasing experience. Pat Elwood was very knowledgable and easy going, made the process fun. Made sure that I was aware of all my options and helped me figure out what was best for me! I can' knowledgable and easy going, made the process fun. Made sure that I was aware of all my options and helped me figure out what was best for me! I can't wait to drive my Subaru forever! More
by Mackenzie E
Employees Worked With
Patrick Elwood
December 18, 2020
My salesperson, Obi Ezeh, went out of his way to assist me in a purchase of a used Honda CRV. He was excellent. He took a video of the car, pointed out the few dings as well as all the features of the ve me in a purchase of a used Honda CRV. He was excellent. He took a video of the car, pointed out the few dings as well as all the features of the vehicle because I was purchasing it long distance and having it shipped to my location. He even took pictures of the underneath of the vehicle to verify if there was any rust. He has a mechanical background so was knowledgable as well as forthright. He gave me a great price as well. Bernard in finance was responsive and knowledgeable as well. I honestly have never had a better experience! More
by Susan
Employees Worked With
Obi Ezeh
December 03, 2020
We purchased our Outback from the Brandon Tomes Subaru dealership and our experience was outstanding. Our salesman was Obi and I would purchase another car from him again and again! Obi made the process dealership and our experience was outstanding. Our salesman was Obi and I would purchase another car from him again and again! Obi made the process stress free and was beyond accommodating getting us into a loaner car while we waited for the new car to be delivered (due to Covid there was a shortage). I really appreciate everything they did for us and couldn’t be happier with our new Subaru! Thank you so much Obi and everyone at the Brandon Tomes family!! 😊 - Carla Perry More
by cp
