Brandon Tomes Subaru

MY 2019 WXR MY POPS FOUND THIS 2019 WRX ON SUBARU WEB PAGE. I LIVE IN JACKSONVILLE FL AND WE TRAVELED TO MCKINNEY TX TO PURCH MY CAR. 1058 MILES ONE WAY. THEY HEL MY POPS FOUND THIS 2019 WRX ON SUBARU WEB PAGE. I LIVE IN JACKSONVILLE FL AND WE TRAVELED TO MCKINNEY TX TO PURCH MY CAR. 1058 MILES ONE WAY. THEY HELD TURE TO THE DEAL WE MADE OVER THE PHONE. WHEN WE PULLED INTO THE DEALERSHIP WE WAS GREETED RIGHT AWAY. DURING THE DRIVE TO BRANDON WE HAD A FAMILY MEMBER PASS. AND IT WAS INPORTANT FOR US TO GET IN AND OUT AS FAST AS WE COULD FOR THE RETURN DRIVE HOME. THE SALEMAN AND MANAGER WHERE VERY PROMPT AND WE WAS ON OUR WAY HOME WITHIN TWO HOURS WITH MY NEW CAR. THANKS TO ALL AT BRANDON. LOVE MY NEW CAR AND IT DID VERY WELL ON THE DIVE HOME. More

Shady Pricing Practices I had my first service experience today, having recently moved from CT where my car was serviced by another Subaru dealership. At first, I was shown a I had my first service experience today, having recently moved from CT where my car was serviced by another Subaru dealership. At first, I was shown a pricing sheet with tiered options for a standard mileage service, which I have never seen at any other dealership. I was then told that my price would actually be about $50 more than the price noted on the sheet because "these prices haven't been updated." I should have walked out right then, but I was trusting the integrity of the Subaru brand. That was a huge mistake. I was also having an issue with a window, which I asked them to inspect. I didn't find out until checkout that I had been charged an additional $180 diagnostic fee for this. I was not told about this fee beforehand, nor was I told when the service technician came in to tell me what they had found. My car was there for three hours and I was charged $730 in labor, which averages to about $243 per hour. I've never seen such outrageous labor charges in my life, and I moved from one of the most expensive areas of the country! My final bill was almost $300 more than what I was originally quoted. I've never paid so much for any mileage service at any dealership. To say I was dissatisfied with my experience is an immense understatement. I attempted to contact their service manager directly, but got no answer. I also found that you can only leave positive reviews through their website. If you click on the link for positive reviews, you are redirected to Yelp and Dealer Rater. However, if you click on the link for unsatisfied reviews, there is an online form with no submission button. I did not get a good feeling about how they conduct business based on my experience today. More

So Good I Have Recommended Them to All My Friends Wonderful experience from start to finish. Curtis Iand Sam are very knowledgeable about the vehicles and makes purchasing a new vehicle painless. I di Wonderful experience from start to finish. Curtis Iand Sam are very knowledgeable about the vehicles and makes purchasing a new vehicle painless. I didn't feel pressured like I have in the past at some Dealerships. This is my 5th purchase at this dealership and definitely won't be my last. All the staff from sales to service truly listen and put the customer first. If you are in the market for a new Subaru or used vehicle, highly recommend stopping in to see these guys. More

Great dealership and easy communication All staff members are great. That really good take care of the car that purchased and myself. I can trust this dealership! I will definitely revisit B All staff members are great. That really good take care of the car that purchased and myself. I can trust this dealership! I will definitely revisit Brandon Tomes Subaru for the next purchase. More

Cared about what was BEST for ME! My first Subaru but not my first car. Excellent experience. Thanks to Curtis Moore & Mr. Fowler for the informative, smooth easy process!! This deale My first Subaru but not my first car. Excellent experience. Thanks to Curtis Moore & Mr. Fowler for the informative, smooth easy process!! This dealership will be referred by me with no hesitation. More

UPDATE!! HORRIBLE & DISHONEST SERVICE EXPERIENCE UPDATE: Thank you so much for going above and beyond to make this right. It is greatly appreciated and says a lot about the Tomes name. Brandon Tom UPDATE: Thank you so much for going above and beyond to make this right. It is greatly appreciated and says a lot about the Tomes name. Brandon Tomes owned their error and gave us a brand new transmission free of charge (labor included)!! We love our Subaru's (own 2) and will be back when it is time to upgrade! Thanks again for taking care of our car! 2012 Subaru Outback-Limited: Great car buying experience but WORST service department ever. They gave us an estimate for a transmission issue for about $9k and then a ton of other maintenance recommendations such as bulb replacement, oil change, fluid exchanges, etc. The total estimate was for $15,439! What an insult. Then 10 minutes later I get a call from the sales department saying its time to trade in your car. We took the car to Ewing Subaru and got it repaired for $2000. Wow!! My 21 year old DAUGHTER was the one that took the car in! I am sure Russell Lilly saw sucker written on her forehead (little did he know)! That says a lot about Brandon and Bob Tomes! I definitely won't be giving them my business again! Brandon Tomes can thank Russell Lilly for that!!! We will be buying our 2019 Outback Touring from Ewing Subaru! More

Purchased a 2019 Ascent Touring - BEST Experience EVER!!! We were looking for a new Crossover, as we just rented a Buick Enclave. I was leaning that direction, but had conflicting discussions with other loca We were looking for a new Crossover, as we just rented a Buick Enclave. I was leaning that direction, but had conflicting discussions with other local Dealers in the DFW area. Some would return my call, some wouldn't. When I told them they didn't have what I was looking for, they would try and steer me in another direction, and always ask "What's your payment", or "What's your price", wanting to only steer me into their inventory. My requirements were simple, Crossover type vehicle, AWD, and at least 4500lbs towing. Demographics - I am 59, she is 49, we wanted the same type of vehicle...oh and we have the ability to pay cash! We live in Lewisville, TX and there were plenty of Oldsmobile and Subaru dealers within 15 mins of us. My son asked what I was doing, explained to him what I wanted he said STOP!!! I am going to give your contact info to Joe R.. He said you will walk away with an Subaru Ascent, and Joe will take care of you. But you have to drive to McKinney, 35-45 mins away. Joe contacted us within 15 mins, and we set an appt to go see him at Brandon Tomes Subaru in McKinney, TX. He met us at the dealership the next evening, I would ask him questions and he would answer. NEVER pushed us, was up front and strait forward. Gave us basic info on the models, and left the decision to us, We had asked to drive the top of the line, I did a lot of research. We were amazed, and couldn't believe the quality and technology of the Ascent Touring. We looked at other models, Joe gave very detailed information on differences, never ever tried to sway us, just helped us to make an educated decision. After discussion, we decided on the Subaru Ascent Touring edition. One problem, we decided on a Blue, Touring, which they didn't have on the lot. Unlike others, he went to the computer Found a Blue, with the exact specifications, made some changes we asked (didn't want pinstriping) and stated we should close on Friday. Oh also included the Tow Factory hitch installed. Friday, Joe drives to Lewisville, Picks us up, and we get our new Subaru Blue Touring AWD with Tow Hitch. Joe brought along a new employ to give him hands on training. He did ask me if ok, we didn't hesitate to say yes! Joe was very patient and ran us thru the technology, what it is, how to use, EVERYTHING a person needed to know. Never once did he try to pressure us, or tell us to buy another color, he got us exactly what we wanted,,,,and the best price ANYWHERE. Yea Brandon Tomes Subaru and Joe ROCK!!! I have purchased many cars in the past, and never ever was I relaxed and pleased with the competency of the dealership and Joe R. WE will recommend to friends and family, as well as tell our story on Social Media. Now to pay out, I specifically said we are paying cash and don't want to discuss financing. We had questions on extended warranties, vs Dealer standard warranties, Again very professional, with a funny personality from the finance manager Patrick. We are covered for everything possible "Bumper to Bumper" for 7 years, 100000 miles. Finally we loved the color, the gorgeous interior, comfort, cargo space, 3 row seating, HUGE moon/sun roof, technology, my Subaru app, etc etc etc etc. Most of all what sold us on the dealership? Joe Rigal and Patricki, who stands for the values of the dealership. Again NEVER any pressure, just information for us to make an educated decision. WE ABSOLUTLY LOVE OUR SUBARU ASCENT!!!!! Joe and Patrick are ambassadors of the values of Brandon Tomes, which is impeccable and personal. When and if we buy another car, it will be from Brandon Tomes. With the ability to buy what we want and pay cash....as we are fortunate, we have one dealer and Sales Person that we will use. Give em a holler!!! More

Excellent Experience Kyle Shiraishi is an outstanding sales consultant. He did a great job selling me my Outback. Explained the differences between the cars, made sure th Kyle Shiraishi is an outstanding sales consultant. He did a great job selling me my Outback. Explained the differences between the cars, made sure the car fit my needs, let me test drive it for as long as possible, and made the negotiations simple. I would hire him for my company as he represents the brand well. More

Best car buying experience ever! We picked up our 3rd Subaru from Brandon Tomas Subaru on Saturday and each time they amaze us! There isn't a better place to buy a car. I recommend an We picked up our 3rd Subaru from Brandon Tomas Subaru on Saturday and each time they amaze us! There isn't a better place to buy a car. I recommend anyone looking for a Subaru don't waste time anywhere else. Thank you Ozzy, Patrick, Mike and Zack for making this experience wonderful. Also, thank you for the gift for our little Golden Doodle, Caroline. More