Brandon Tomes Subaru

Awesome People, Awesome Service. It's was my first visit to the service department and I was not disappointed. My name was listed on a screen as you drive up. I was greeted promptly b It's was my first visit to the service department and I was not disappointed. My name was listed on a screen as you drive up. I was greeted promptly by Martin, who had all my info on his tablet and confirmed my services and introduced me to the waiting area. Had my Forester serviced and washed in a flash. More

A place not worth to go Don't come! Been here today, My car was all good before I came, a "manager" test drive my trade in car and when he come back, there r smoke from m Don't come! Been here today, My car was all good before I came, a "manager" test drive my trade in car and when he come back, there r smoke from my tail pipe. First time see smoke from my tail pipe line . No idea how and what he did in the test drive but then they said this car worth less since there is smoke come out. Really?! Then I took my car for service at serval place and everything is good, the tech can't figure out why and how there is smoke from tail pipe.... worst experience ever, no idea what they do but they r good at lower trade in... at your own car expense. More

I love these guys!! There are 3 people that are my "go-to" men, because of their expertise, honesty, and genuine friendliness. Joe Rigali (sales), Russell Lilly (service) There are 3 people that are my "go-to" men, because of their expertise, honesty, and genuine friendliness. Joe Rigali (sales), Russell Lilly (service), and Randy (finance). No pressure sales. Honest. Genuine friendship, not just while doing business. They serviced and detailed my 2014 Forester and wouldn't trust anyone else with it. I just bought a 2017 from Joe. I wanted black/black. He found one. In fact, had he not found one locally he intended to go to Shreveport to get one! I have no credit. Randy found me a phenomenal interest rate! I strongly recommend these guys! You won't regret it! More

Very good service department. Really bad sales experience. We went to Tomes Subaru in McKinney and Subaru of Plano. Both sales departments--right up to the sales managers--were unbelievably disorganized and un We went to Tomes Subaru in McKinney and Subaru of Plano. Both sales departments--right up to the sales managers--were unbelievably disorganized and unresponsive to our specific requests. I called Tomes first and after telling the salesperson that we wanted to trade our Subaru for another Subaru. I explained my time was limited and he promised it would take no longer than 30-45 minutes. I drove there at my appointed time only to find out the salesperson had not followed through on any of the three things I asked: 1. The dealership did not have anyone to appraise my car as promised, so while talking to someone else, my salesman literally tore out of the Subaru dealership to take it to the Ford dealership for appraisal (without my permission.) 2. He had not pulled my car information or lease information on the model I was trading (in spite of giving him the info needed.) 3. He had not pulled the new model I wanted to drive up, so another salesman had to take down my request and search for a car to test drive. Upset, I went to tell the sales manager of my experience while the new salesman who had volunteered to help me listened. The sales manager apologized, I again explained what I wanted and they promised to get back with me. That never happened--until 5 business days later. In the meantime, we drove out of our way to Huffiness Subaru. This dealership may not look big and glamorous (who cares), but Mike Bresnahan did a great job in all aspects. In addition, the F&I guy was great too. This feels like a 'down home' type of dealership. We bought a car that day and drove it home. I will definitely drive out of my way the next time to Huffiness when I'm ready to buy or trade. More

Very Happy Buyer Just purchased a new Subaru Outback Limited from Brandon Tomes Subaru. Our sales person, Martin Slattery,was excellent. I absolutely hate car shoppi Just purchased a new Subaru Outback Limited from Brandon Tomes Subaru. Our sales person, Martin Slattery,was excellent. I absolutely hate car shopping, but Martin managed to make the whole experience the most pleasant I've had yet. I was pleasantly surprised by the value they gave us for our trade in, as well as the deal we got on my new outback. Martin was very thorough and patient while dealing with my indecision and explaining / demonstrating all the features on my new car.I could not be happier. And I'm sorry I don't remember his name, but the finance guy was way cooler than the last one we dealt with for sure. More

Buy your next car from Martin Slattery Martin Slattery treated us with the utmost respect in our purchase of a fantastic Outback. Martin is an expert in every part of a Subaru vehicle. He h Martin Slattery treated us with the utmost respect in our purchase of a fantastic Outback. Martin is an expert in every part of a Subaru vehicle. He helped us greatly. My wife and I really appreciated his attention to detail! More

Don't just dealership by their website! We purchased an Outback a few months back.. Love our sales guys. So, we gave it 5stars. But, when we called a couple of weeks ago for service.. Noone We purchased an Outback a few months back.. Love our sales guys. So, we gave it 5stars. But, when we called a couple of weeks ago for service.. Noone seems to be there. The 1st voicemail said that I reach someone in construction. Then, I tried again a few days later and call the main line to redirect me to service and yet again go to voicemail. This should not happen. It should go back to main line or give me an option to do so. NOT VERY IMPRESS WITH THE SERVICE AFTER PURCHASED. go to Huffine in Denton... You will thank me later. More

Buying cars for 25 years and this was the worst experience Certified pre-owned WRX won't pass inspection and the used car manager says they are not repairing it, due to cost$. ECU with aftermarket tunes, BT Su Certified pre-owned WRX won't pass inspection and the used car manager says they are not repairing it, due to cost$. ECU with aftermarket tunes, BT Subaru sent it to AWD tuning they tried resetting/restoring to factory specs and it doesn't work. Service dept. confirmed it needs new ECU! Waiting for a legit response from the dealer..................................................... Purchase date 7/31/15, returned it to the dealer 5-6 times and still have the same issue, it will not pass inspection. Is this legal to sell a car with a failing inspection? Sales guy was the highlight of this deal- Junior was our sales guy and he was excellent! Very professional and respectful throughout our purchase. More

Bait and switch tactics Terrible buying experience. They had a car on their web site for 26k, I test drove it and tried to make a deal and suddenly the price was 31k. When Terrible buying experience. They had a car on their web site for 26k, I test drove it and tried to make a deal and suddenly the price was 31k. When I told them about it they just said the price is 31k. They also low balled my trade in, saying there was something wrong with my transmission, which I had checked out at the Chrysler dealer and they said it was fine. I bought a Subaru at Huffines in Denton, and they gave me 2k more for my trade than Tomes offered. I live in McKinney but would suggest to anyone to drive to Denton to buy a Subaru. It was one of the best buying experiences I have ever had, very fair, low pressure, and extremely pleasant and helpful. They actually appreciate your business there, not like Tomes. More

One of the worst Subaru dealerships in the DFW metroplex Don't be conned by their "low pressure" sales techniques. The only reason they do that is to get your confidence. (That's where the term conmen come Don't be conned by their "low pressure" sales techniques. The only reason they do that is to get your confidence. (That's where the term conmen comes from. "Confidence men") In my own experience, everything looked good going in. But when we tried to make a deal is when everything began to go sour. Then it went from bad to worse. The last I heard from them was a follow-up phone call when I told them I bought a Subaru elsewhere. The sales manager then insulted me and hung up in my ear. I'll never forget it. The guy was just plain RUDE!!! I've bought a lot of new cars in my day, and dealt with many dealerships, for sales, service, and parts. It amazes me the really bad ones manage to stay in business, but somehow they do. This one even got written up in the official Subaru magazine. How they managed that I'll never know. My only advice is to go elsewhere. It is NOT worth a trip here if you don't live nearby. Don't waste your time with these clowns for sales or service. They're just too sleazy. More