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Brandon Tomes Subaru
McKinney, TX
1,822 Reviews
At Brandon Tomes Subaru, our
experienced team is committed to delivering exceptional customer service
before, during, and after the sale. We offer a wide selection of new Subaru
models and quality pre-owned vehicles at competitive prices, along with
flexible financing and expert service to keep your vehicle performing its
best.
Proudly serving McKinney, Dallas, Fort Worth, Sherman, Frisco, and Allen,
TX, we're dedicated to making every visit a positive experience. Whether
you're shopping for your next vehicle or visiting for maintenance, you can
count on our team for the quality, value, and support that have earned the
trust of drivers throughout North Texas.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,822 reviews
January 25, 2020
ABSOLUTELY AMAZING I've never had so many staff / salesmen ask if I'd been helped and/or needed help. Didn't have to look for anyone. Everyone was so polite and helpfu I've never had so many staff / salesmen ask if I'd been helped and/or needed help. Didn't have to look for anyone. Everyone was so polite and helpful. I was all prepped for a sales battle to get a new car and it was so quick and easy I never had to haggle about anything. More
by logan260
Employees Worked With
Nikko Reece and Patrick Varrasi
January 19, 2020
Ultra outstanding Salesman and Dealership Obi, my salesman, was the most knowledgeable salesman I have ever dealt with in my 67+ years of life. There was no question that I asked that he could Obi, my salesman, was the most knowledgeable salesman I have ever dealt with in my 67+ years of life. There was no question that I asked that he could not answer off the top of his head. If I ever have to purchase another vehicle, I will gladly go back to him. Brandon Tomes Subaru dealership personnel were simply amazing! I tried car shopping in the Denison/Sherman Texas area where I live to no avail. The dealerships that I visited were very so-so Interested in selling me what I asked for. I drove South 45 miles to McKinney, Texas and was blown away by the interest and professionalism of Team Tomes Subaru. Thank you to Obi, Cody and the rest of the staff that made my 3 hour visit a success! I truly enjoyed driving home in a 2020 Subaru Forester. Chuck Harrison More
by chuck.harrison
Employees Worked With
Obi, Cody
January 13, 2020
Dana Hews went the extra mile to find the Ascent that I wanted. 300 miles actually because all of the dealers were sold out around here. I love this dealership. wanted. 300 miles actually because all of the dealers were sold out around here. I love this dealership. More
by Happy
Employees Worked With
Dana Hews
December 10, 2019
A very pleasant buying experience. From the moment that I received a return email from Brian Krenkel and he went to work trying to meet all my demands and expectations, (which I feel From the moment that I received a return email from Brian Krenkel and he went to work trying to meet all my demands and expectations, (which I feel he was somehow able to do), to the time that I pulled up and saw my car sitting out front looking mean, clean, and ready to roll, the experience was easy, painless, and as far as buying a new car goes, enjoyable. They were not only able to beat all the competitors pricing on the car, but get it in the payment range that I was comfortable with. Brian greeted me when I arrived with a handshake and a smile, and was pleasant to work with through the whole process. He even took my daughter on a test drive in a Crosstrek while we were there, which is possibly her next car. The STI has exceeded all my expectations thus far, and is absolutely exciting to drive. Thank you Brian Krenkel for the service you provided throughout my buying experience, and your service to our great country, and thank you Brandon Tomes Subaru for hiring people like Brian who exemplify your desire for customer service. More
by bobbydeaton
Employees Worked With
Brian Krenkel
December 02, 2019
Great car-buying experience!! Curtis was very helpful, extremely knowledgeable and explained all of the features. It was my first time to buy a vehicle and I was pleasantly surpri Curtis was very helpful, extremely knowledgeable and explained all of the features. It was my first time to buy a vehicle and I was pleasantly surprised at the smoothness that the whole process was. They truly made me feel like "family" --the entire Subaru team was FANTASTIC!! Thank you all! More
by jan.nojupiter
Employees Worked With
Curtis Moore, Patrick Varrassi, Russell Lilly
November 25, 2019
Great experience Easy and informative process start to finish. All of my questions were answered, all the features of the car explained, and I didn’t have to spend al Easy and informative process start to finish. All of my questions were answered, all the features of the car explained, and I didn’t have to spend all day at the dealership. I walked out a satisfied customer! More
by Happy
Employees Worked With
Pat Elwood, Patrick Varrassi
November 22, 2019
Very relaxed atomsphere and experience We first met with Dana Hewes which was fantasic, very knowledgable and professional. Afer a test drive we went home to decide about the Ascent. We r We first met with Dana Hewes which was fantasic, very knowledgable and professional. Afer a test drive we went home to decide about the Ascent. We really like the vehicle and all the safety features. We went back the next week and met with Eniqueso Reese (Nico), (Dana was on vacation). Again, we were very pleased with the professionalism and knowledge with the vehicle. Our overall experience was outstanding! More
by Sgthawk51
Employees Worked With
Dana Hewes and Eniqueo Reese
September 25, 2019
MY 2019 WXR MY POPS FOUND THIS 2019 WRX ON SUBARU WEB PAGE. I LIVE IN JACKSONVILLE FL AND WE TRAVELED TO MCKINNEY TX TO PURCH MY CAR. 1058 MILES ONE WAY. THEY HEL MY POPS FOUND THIS 2019 WRX ON SUBARU WEB PAGE. I LIVE IN JACKSONVILLE FL AND WE TRAVELED TO MCKINNEY TX TO PURCH MY CAR. 1058 MILES ONE WAY. THEY HELD TURE TO THE DEAL WE MADE OVER THE PHONE. WHEN WE PULLED INTO THE DEALERSHIP WE WAS GREETED RIGHT AWAY. DURING THE DRIVE TO BRANDON WE HAD A FAMILY MEMBER PASS. AND IT WAS INPORTANT FOR US TO GET IN AND OUT AS FAST AS WE COULD FOR THE RETURN DRIVE HOME. THE SALEMAN AND MANAGER WHERE VERY PROMPT AND WE WAS ON OUR WAY HOME WITHIN TWO HOURS WITH MY NEW CAR. THANKS TO ALL AT BRANDON. LOVE MY NEW CAR AND IT DID VERY WELL ON THE DIVE HOME. More
by grandkids008
Employees Worked With
SAM
September 18, 2019
Shady Pricing Practices I had my first service experience today, having recently moved from CT where my car was serviced by another Subaru dealership. At first, I was shown a I had my first service experience today, having recently moved from CT where my car was serviced by another Subaru dealership. At first, I was shown a pricing sheet with tiered options for a standard mileage service, which I have never seen at any other dealership. I was then told that my price would actually be about $50 more than the price noted on the sheet because "these prices haven't been updated." I should have walked out right then, but I was trusting the integrity of the Subaru brand. That was a huge mistake. I was also having an issue with a window, which I asked them to inspect. I didn't find out until checkout that I had been charged an additional $180 diagnostic fee for this. I was not told about this fee beforehand, nor was I told when the service technician came in to tell me what they had found. My car was there for three hours and I was charged $730 in labor, which averages to about $243 per hour. I've never seen such outrageous labor charges in my life, and I moved from one of the most expensive areas of the country! My final bill was almost $300 more than what I was originally quoted. I've never paid so much for any mileage service at any dealership. To say I was dissatisfied with my experience is an immense understatement. I attempted to contact their service manager directly, but got no answer. I also found that you can only leave positive reviews through their website. If you click on the link for positive reviews, you are redirected to Yelp and Dealer Rater. However, if you click on the link for unsatisfied reviews, there is an online form with no submission button. I did not get a good feeling about how they conduct business based on my experience today. More
by LS67
Employees Worked With
Jeremy
September 16, 2019
So Good I Have Recommended Them to All My Friends Wonderful experience from start to finish. Curtis Iand Sam are very knowledgeable about the vehicles and makes purchasing a new vehicle painless. I di Wonderful experience from start to finish. Curtis Iand Sam are very knowledgeable about the vehicles and makes purchasing a new vehicle painless. I didn't feel pressured like I have in the past at some Dealerships. This is my 5th purchase at this dealership and definitely won't be my last. All the staff from sales to service truly listen and put the customer first. If you are in the market for a new Subaru or used vehicle, highly recommend stopping in to see these guys. More
by SubieLove
Employees Worked With
Curtis
