Brandon Tomes Subaru

Worth the Drive From Florida We were in the market for a used Hyundai Elantra GT with a power driver seat and automatic transmission. They're extremely rare, so I spent weeks stal We were in the market for a used Hyundai Elantra GT with a power driver seat and automatic transmission. They're extremely rare, so I spent weeks stalking Autotrader. When one in a color combination we liked, with low mileage, popped up at Brandon Tomes, we called immediately. Roger took great care of us from that point on. As we live in Central Florida, we couldn't just go in and make a deal the traditional way. Instead, we sent 42 photos of our trade-in by email and did the entire deal by phone and email. It was a very easy negotiation and Roger could not have been more helpful. He was always available to take our calls, and answered all of our questions honestly. We finalized the deal on a Thursday night, and Roger got the manager to agree to hold the car until we could get there on Saturday. We had preapproved financing from a local Florida credit union, and had to sign the loan papers before leaving for Texas. Our agent was a bit reluctant since we hadn't seen the car, but a speakerphone chat with Roger eased his concerns. We arrived at Brandon Tomes on Saturday afternoon, and the car looked showroom new. It actually had 7k less miles than advertised due to the used car manager's error, but they did not ask for any more money, just congratulated us on making a great deal. There was a small hiccup in the finance manager's office. They use a service to figure taxes etc. for cars titled outside Texas, and the service said our bank draft was $269 short. This was due to a fee Florida charges on first time registrations, but did not apply to us since we were transferring our Florida plate. Robby, the finance manager, was very understanding when we explained, but couldn't verify at 7:30 on a Saturday night. So they took the bank draft and let us take the car to Houston, where we planned to spend a few days with family, on a dealer tag with a loaner agreement. On Monday morning, Robby confirmed that we were correct about the fee, and Roger emailed us a buyer's tag. At our request, the dealership also corrected the mileage on the Carfax so we won't have any inconsistencies down the line. I didn't believe in the idea of an honest used car salesman, but Roger truly is. The entire dealership was friendly, honest, and transparent. They gave us a very fair price for our trade in, and the car we bought was priced to sell. It drives beautifully, and we are ecstatic. We drove over 1000 miles each way, and would gladly do it again. Roger and Brandon Tomes Subaru are truly top notch! More

Great Service from Joe Rigoli After a few weeks of car shopping, my nephew and I spent a few hours of discovery at this Subaru dealership. First, we didn't buy a Subaru at this de After a few weeks of car shopping, my nephew and I spent a few hours of discovery at this Subaru dealership. First, we didn't buy a Subaru at this dealership because they did not have the Subaru we wanted and there was one down the road at another dealership that worked for our needs better. Second, I'm not writing a review on the other dealership we bought at. I simply wish we could have bought our Subaru here, but we will likely bring out car here for service. The dealership itself is not like others. I've been to a lot of dealerships, dozens throughout the metroplex--high and low end. This place stands out: a. customer pics in windows, halls, and tons of them. b. low key, low stree, low pressure. They wear jeans and sneakers. They staff have their own desks and their own pics on their desks of family and fun stuff. c. The service center only has chairs for about 10 customers--that should be a huge clue here folks. NOW ABOUT JOE. Joe is straight forward, patient, honest, and reasonable. It's that simple and that rare. He was willing to bring in the car we wanted, and willing to work with our needs. He never once made my 20 y/o nephew feel bad. He didn't look at us with questions about how he can afford a car, or stop him from any test drives, and in fact he didn't even ask about financing. He just made my nephew feel like he came home. Thanks to all involved. More

In July my wife and I were car shopping for my next car. We weren't ready to buy but were looking for our next purchase. On a hot July day, Kyle spent a ton of time with us and answered all our questions. We weren't ready to buy but were looking for our next purchase. On a hot July day, Kyle spent a ton of time with us and answered all our questions. Based on his knowledge, we decided to buy a 2014 Outback but weren't financially ready to pull the trigger. Over the next few months he answered questions by email and checked in on us from time to time. Finally we went in on 12/27 to make the purchase. We did one more test drive to be sure and asked a few final questions. We were able to settle on a price after less than 30 minutes of negotiation. Their first offer was close to what I wanted to pay. Finance was quick and friendly. She answered all of our questions and made it as painless as possible. Finally Kyle went over the final dealership walk through and delivery of the vehicle. We were so blown away during our experience. We expected an all day affair and were pleased when it turned out to be only a few hours. It was all due to a great dealership who I would recommend to anyone. More

Last year bought a new 2013 Outback. Took 2 road trips in it. The performance was excellent, especially in hilly and curvy road conditions. My wife and I are tall and found the seat bottoms to be a bit s in it. The performance was excellent, especially in hilly and curvy road conditions. My wife and I are tall and found the seat bottoms to be a bit short and uncomfortable over long distances. I talked to the salesman about it, and recommended looking at the 2014 Forester. We took a 2.5 hour test drive over rough roads, two lane roads as well as an interstate. We also spent time in high traffic conditions. The automobile performed far above expectations, the ride was extremely comfortable and the radio system a delight. This was the first car that we have owned with an in-car navigation system and front cameras. Upon returning to the dealership we purchased the vehicle. The sales personal was very helpful in helping us determine the best method of payment, trade in expectations and possible finance options. We paid the difference between the 2013 and 2014 with a minimal output of cash. I will definitely consider purchasing another automobile from this dealership in the near future. More