Brannon Honda - Service Center

Katelyn was my service advisor, and she did an exceptional job of explaining the services my car needed. She was pleasant the entire time and was extremely quick and efficient. 5/5 stars! exceptional job of explaining the services my car needed. She was pleasant the entire time and was extremely quick and efficient. 5/5 stars! More

I have been waiting for parts (fuel injectors) for my pilot for about 5 weeks . I have had no luck getting any answers other than the regional manager will be here today and you will get a call back. No pilot for about 5 weeks . I have had no luck getting any answers other than the regional manager will be here today and you will get a call back. No call back I can not keep driving my car like this it uses more gas and another problem has shown up on the screen. I thought Honda was a good car but after this I will look elsewhere for my next car. which looks like it will be soon. this has become a major problem.... More

#1. DEMAND A COURTESY CAR! #2. TAKE VIDEO! We have a 2009 Honda that's ALWAYS been serviced at Honda in FLA & never had any issues. Let's just say we w DEMAND A COURTESY CAR! #2. TAKE VIDEO! We have a 2009 Honda that's ALWAYS been serviced at Honda in FLA & never had any issues. Let's just say we will NOT recommend this dealership EVER! We broke down 4 different times after our first drive into this place & had to be towed BACK to the d'lership. We insisted on a courtesy car & TOW REIMBURSEMENT. We were told that our car should make it home, just don't put it in reverse. Well we were stuck on the side of the road, not once, not twice, not 3X, but 4 DIFFERENT TIMES.. AFTER EACH TIME WE WERE TOWED BACK AFTER THEY WORKED ON OUR CAR! Our panel lit up like a Christmas tree & lost complete power EACH TIME. THEN we were told there is oil leaking into the spool valve & throttle body causing the alternator to lose power & we should get an oil change & new spark plugs, too! After we do this, bring it back for the transmission when we can afford to do it. The d'ler said it's because we needed new catalytic converters. Then they said the EGR valve was probably bad since it didn't run right AFTER the transmission was done. We were told he forgot to blow out the EGR so that MAY be why it's running rough. When we first got in to drive it, it had no power & shifted late. The shifter itself wasn't even LINED UP correctly to see what gear the car was in! What dealership has a transmission tech ALLOWED to do such a crappy job?!? Well, finally THAT WAS DONE correctly $4500 later, now you need new CATALYTIC CONVERTERS. We did aftermarket because they quoted us $11,000! Yes, you read correctly! So, we ordered a 3 piece kit from Jparts $350 & were told by the Brannon tech one of them didn't fit properly. It did take some time for the delivery & they did provide a courtesy car. Ok, we ordered ANOTHER one from ROCK AUTO & it was installed. THAT was another $200. We had to pay labor for that of course, $179 per hour, we sank ANOTHER $1200 in our what used to be a "GREAT RUNNING LITTLE CAR." Our car only has 155,000 miles on it. We got it back after 5 months & within the first week our engine light came on again! They keep saying it's because our car is recognizing the aftermarket part as foreign & it throws the engine light on. It's a steady light, don't worry. It can be reset, but it will eventually come back on again since we went aftermarket. OK, NOT HAPPY ABOUT THAT EITHER. THEN, OUR ENGINE OIL LIFE LIGHT came on! We're like, WHAT!? We just had the oil changed, spark plugs, EGR, spool valve, throttle body, transmission, catalytic converters done and got the car back AFTER it SAT at the dealer for nearly 5 months & there's no oil? 🤬 We took video after the car was turned off for 15 minutes & we were completely LIVID! NO OIL ON THE DIPSTICK!! JUST A TINY BLACK DOT ON THE VERY TIP OF THE DIPSTICK?! BEFORE WE SEEK COUNSEL , decided to call & tell the dealership what we just experienced. They said it's probably down a half quart of oil🤨 we said BULL. WE HAVE VIDEO FOOTAGE AND SENT IT TO THEM. They said we will send for a tow truck and check it. We said, NOT WITHOUT a courtesy car! They provided one that day via customer shuttle to the dealership & our car was picked up the next day via TOW TRUCK & when they got our car they put oil in it & when we went to pick it up it actually showed what it SHOULD HAVE SHOWED when we checked it! There's a huge difference on that DIPSTICK, the color is LIGHT GOLD like it should have been in the first place!! Can you believe this crap?! We have video checking the oil AFTER they put oil IN, proving their negligence! They didn't admit to anything of course, but thankfully, we have before & after footage! Techs that worked on our car are MIA. DONT BRING YOUR CAR HERE! The only nice thing you'll experience is their $mile$ in your face while you get $crewed! Just to be proactive.. don't bother replying to this post with the same mumbo jumbo speech that you take customer feedback seriously and strive to do better! (?) THAT'S said to EVERY upset customer!#RUNNOW! More

Easy to deal with staff and wonderful service department! Definitely pleased with not only our vehicle but the overall experience at Brannon Definitely pleased with not only our vehicle but the overall experience at Brannon More

Don not buy anything from this dealer also named HondaPartsConnection.com Poor response the phone is never attended and when they pick up they hang on you i will keep posting of this every where i HondaPartsConnection.com Poor response the phone is never attended and when they pick up they hang on you i will keep posting of this every where i can More

Coming back home from vacation, I had a power system failure in my car that resulted in having to get it towed to the nearest dealership in a city over 4 hours from home. Brannon Honda happened to be th failure in my car that resulted in having to get it towed to the nearest dealership in a city over 4 hours from home. Brannon Honda happened to be the nearest dealership and I'm very grateful to the service staff that accommodated us in a very stressful situation. Since it was an emergency, we did not have an appointment but, service advisor Chris W. stepped in to help save the day despite it looking like a busy day for their department. He ushered us into their waiting area which was very nice in my opinion. We found out that the issue was due to two system recalls I was unaware of that. Chris W also informed me there was other updates the system needed. After the updates were done, he had another staff member drive it around to make sure the original system error did not persist despite the updates which was an extra step that helped relieve my worries tremendously! Shortly after, he informed us that we were good to go. Many thanks to Chris W and the rest of the service staff that assisted us! More

; first off PRAISE GOD. I finally got my car back running after a month and a half. Thanks to the guys at Brannon Honda. They went above & beyond especially Chis W. In the s I finally got my car back running after a month and a half. Thanks to the guys at Brannon Honda. They went above & beyond especially Chis W. In the service department & Jarrell. I came in at 5:30 which is normally the time they are trying to get out of there & they stayed to help me. Chris said when I stressed he stressed with me. Their service was amazing & now I feel like a brand new woman with my car back! Thanks again Brannon Honda yall are the best! More

This is the finest dealership I’ve ever done business with. They are honest, friendly, and will never use high pressure tactics on you. with. They are honest, friendly, and will never use high pressure tactics on you. More

Good people and good service every time I come by for any service on vehicle. Mr Kelvin and Mr. Crooks are great. service on vehicle. Mr Kelvin and Mr. Crooks are great. More