Brannon Honda - Service Center

They are a great dealership the service department is good the employees are nice. too good the employees are nice. too More

I have been coming to Brannon Honda for years and I am satisfied with their services. satisfied with their services. More

Good service on time friendly honest good value Good service on time friendly honest good value service on time friendly honest good value More

Every time I bring the car into service, I'm told there is something wrong with it. This time it's the battery and air filter; yet the car is running perfectly. They appear to up charge on everything. N is something wrong with it. This time it's the battery and air filter; yet the car is running perfectly. They appear to up charge on everything. Not happy; miss my old dealership in New York More

$1800 for two shocks I took a CRV in for service to check a squeak inside at the back of the car. They told me it was the shocks and recommended I replace both. I knew t I took a CRV in for service to check a squeak inside at the back of the car. They told me it was the shocks and recommended I replace both. I knew this was not likely; not to mention two shocks.....over $1800. Seriously? You've got to be kidding. Do I look this dumb ?? I found the squeak myself. It was in the hatchback door. I had a local body shop find the source. They tightened and also lubricated the rubber stop the hatchback door sets against and charged me nothing. Brannon wanted over $1800 for two shocks I didn't need. To be fair, Brannon Honda has always done very well before this. Its might be worth noting they sent a request to have my car appraised when I brought it in (for trade-in obviously). I still will use them for servicing my car; but I will have a cautious eye when I go in because of this last incident. More

Terrible Service would not honor warranty My mother had her honda serviced due to an oil leak. She took her car in for repair after the initial repair failed. Brannon advised her they did not My mother had her honda serviced due to an oil leak. She took her car in for repair after the initial repair failed. Brannon advised her they did not see a leak. She took her vehicle to two other techs and was advised there was indeed a leak. The leak the other services were able to locate the exact same leak without my mother telling them where the original leak began. Once she had the service repaired, she went back to Brannon for reimbursement. They would not honor the warranty she was provided. More

This is the last purchase I will ever make at this dealer. I purchased a 2018 CRV, and around 6,000 miles and told them I had noise on the passenger side, replaced a window seal and didn’t fix the pro dealer. I purchased a 2018 CRV, and around 6,000 miles and told them I had noise on the passenger side, replaced a window seal and didn’t fix the problem. About 10,000 miles took it back and was told it was a door seal, still didn’t fix problem. I mentioned it several 23,000 miles and was told it was tires. Well contacted Honda and was told to take it to another dealer and they also, said it was tires. Well apparently the tires are cheap and are out of warranty per district manager and Honda will do nothing about the problem. Well Brandon Honda wanted to sell me a new set of tires for $1100.00 that I can get at Sam’s for $900.00. I blame Brannon Honda for not doing a correct diagnosis of the tires in the first place. Al Ryan More

They dont check everything like they say My name is K Vonhollen. I have been taking my car to Brannon since 2016. 2 years ago I ran over something on the highway and it ripped a hole on the My name is K Vonhollen. I have been taking my car to Brannon since 2016. 2 years ago I ran over something on the highway and it ripped a hole on the underside of car. 2 years later and no one has said anything about it. I know they have my car up in the air when they change my oil. Right? Well the thing that's made me not come back is the fact that they have not filled my wiper fluid up for two straight services. That makes me wonder what are they doing back there for the hour that I'm waiting? Seems like a stiff bill to pay every time I travel there.Its the little things guys! Next oil change and car purchase will be a tameron which is closer to my house anyway. They totally just missed out on my business in the future. ALSO... They called me the other day and asked what car I was interested in and I told the lady that she must not have read my complaint or she would have seen I was looking for a new car but a rep to call me back and tell me why I should ever consider returning. Charlie was a great salesman but the service department lost another sale for him. Tighten it up guys because I know I'm not the only one.... pfftttt! More

Way over-priced maintenance I took my car there for a recall on the passenger airbag. They had to loosen the glove box to get to it. There was also a filter behind the glove box I took my car there for a recall on the passenger airbag. They had to loosen the glove box to get to it. There was also a filter behind the glove box that I was unaware of and the service guy brought it to me to show how it needed to be changed. I asked how much that was going to cost, they quoted $60. I kinda laughed and said no, I would change it myself. I went online to O'Reillys Auto Parts and found one for $20 dollars. More

Service department nightmare The tech that worked on my car was supposed to fix a rattling sound. They called me and said my timing chain was so stretched that the car wouldn't ru The tech that worked on my car was supposed to fix a rattling sound. They called me and said my timing chain was so stretched that the car wouldn't run, even though it was driving fine before, so I let them replace the timing chain, guides and tensioner. They even called me and talked me into new spark plugs and water pump. I now owe them $3000 and my car need a new engine. Every dollar of that $3000 is wasted because the current motor is ruined. They are unwilling to answer my emails or phone calls except the occasional short and rude response. I have called a lawyer this morning and will unfortunately have to start legal action. I would try another shop unless you have free service with a purchased car. The tech that destroyed my car continued to try and start my car until the battery was almost dead. I tried to start the car and could hear the problem immediately and I am not a mechanic. I know that this tech destroyed my car, but they refuse to admit and say it was already broken. If it was already destroyed why did they allow my to put $3000 into fixing it? Do not use this shop if you want a good tech and friendly staff. More