Brannon Honda - Service Center

No such thing as Express Service @ Brannon I bought my car from this dealership in 2013 and have been going there for service ever since. Sadly the quality of service has taken a nose dive. Thi I bought my car from this dealership in 2013 and have been going there for service ever since. Sadly the quality of service has taken a nose dive. This is the 2nd time that I went for an "Express" Oil change and there was nothing express about it. Several months ago it took them 1 hr 20 mins total. This time it took 2 hrs total. What bothers me the most is that this time they put my emergency lights on (I guess to indicate that my car needed to be serviced) and then let them flash for over an hour. Needless to say my battery died and then they had to jump my car! The only reason I know this happened was because I was outside keeping an eye on my car. The tech told me this happens all the time and that it doesn't harm the battery. (Makes me wonder if they just wore it down so they could try to sell me a new one.) I asked if they ever tell any of their customers that they had to jump their car because of this and he said "No, not usually". Once my car was finished it sat there for 20 more minutes before they wrote it up and let me check out. If you really feel a need to go to this dealership, try staying outside and keep an eye on your car. Bring lots of things to do because you'll be there for quite a while. There's no such thing as "express" service here. They have probably ruined my battery and apparently they couldn't care less. They've lost me as a customer. Hopefully I've saved you a trip. More

Excellent Service Excellent service experience. Staff did not try and oversell any service. They kept me informed about what was needed and what could wait. I arranged Excellent service experience. Staff did not try and oversell any service. They kept me informed about what was needed and what could wait. I arranged a service time in advance and was taken in as soon as I arrived. I recommend Brannon Honda very highly. More

Terrible service. I went in last week and he told me they couldn't get to it. So I scheduled service the next will and took off work since I am going out of town I had to get it done. I took the car in and t couldn't get to it. So I scheduled service the next will and took off work since I am going out of town I had to get it done. I took the car in and told him I had to have it back by 2 pm. He assured me it would be. I arrive at the dealership at 1:45 he's not there. I'm assuming on lunch. So I walk back in forth by the advisors offices and stand at the cashiers. no one speaks or asks if I neef help. I finally ask another advisor if he would check on my car. He comes back and says they haven't even looked at it. No phone call or anything. I would never recommend anyone using brannon honda. I surely will never be on their property again. More