So this started in 3/31. We went in because the
salesman’s dad is a friend of ours. They had the truck that we had been looking for and they wanted to sell it by the end of the month, that day. Aft
salesman’s dad is a friend of ours. They had the truck that we had been looking for and they wanted to sell it by the end of the month, that day. After Negotiating the price and walking out once- they called and accepted our offer, we signed all the paperwork. They had just taken the truck in so it hadn’t been detailed or gone through. We had taken it to our mechanic so we were comfortable with the shape of the truck. There was a small rust spots on the tailgate that they promised to touch up and there were no mud flaps which they said they had to put on for it to be inspected. This was a Wednesday. We were told because it was already sold it was a priority and should be ready by Friday or Saturday. We drove by the dealership on Sunday and it was parked at the dealership with an inspection sticker on it but the tailgate was kit touched up. When we didn’t hear anything by Monday we called. We were told everything was done except they ordered the touch up paint. We called back on tuesday afternoon and were told that Ford doesn’t make the paint anymore so they sent it to the body shop. This is almost a week later. We had cancelled the insurance on our other van because we were supposed to have the truck by Saturday. We decided to drive the van to the dealership and try to find out when the truck would be done. They wouldn’t call the body shop but again told us everything else was done. So we asked if we could go to the body shop and take the truck but leave the tailgate. The owner and the salesman agreed to that and called the body shop to let them know. While we were at the body shop they confirmed that the dealership called that morning to get the truck in. After my husband left the body shop he noticed that the truck had not been cleaned. He stopped back at the dealership and went off on the owner. He got home with the truck and we noticed there were no mudflaps even though they had put an inspection sticker on it. I called the owner 3 times, the salesman, texted the salesman and called the service dept. I finally got a call back from Eric who said he was in service, come to find out he was the owners brother and the next day claimed to not know anything about what was going on. He and someone in the background told me how the truck was not done and we should not have it. Actually accused us of coming and just taking the truck. I informed him that we were told it was done and were given the keys to pick it up. So we had to go back in at 7:30 this morning to get a loaner and drop the truck off when we were told again it would be detailed, mud flaps, and the tailgate would be put back on. Still have not had a call from the owner at this point. When we got into the truck it still had not been cleaned. There were things in the glove compartment and the console. Coffee and dirt in the cup holders. A dirty rag on the floor. We went inside and had the owner come out to look. My husband took the things out of the console and threw them on the ground. The owner kept asking what he could do to make it right. I said detail it. He had his detail guy come out and take the truck back in. At this point he went back inside and I decided to go in to inform the service manager that the truck was not cleaned. At that point the owner of the company was upstairs trash talking us to his employees. Needless to say my husband lost his temper at this point and went up the stairs to tell them if they were going to talk about a customer make sure they are out of the building. One of the service techs got into my husbands face and started yelling at him. We finally just took the truck and left. They then had a no trespassing order put on us. We will never go back there and will tell anyone how bad the customer service is.