Brattleboro Subaru

Ask for Laura Laura Chapdelaine was my sales person and I couldn't have asked for anyone better. She is very knowledgeable, energetic, helpful. She really went the Laura Chapdelaine was my sales person and I couldn't have asked for anyone better. She is very knowledgeable, energetic, helpful. She really went the extra mile. Thanks Laura! More

Great buying experience Laura Chapdelaine, saleswoman, was very professional, helpful, and a pleasure to work with. Her knowledge of the Subaru Outback was outstanding and s Laura Chapdelaine, saleswoman, was very professional, helpful, and a pleasure to work with. Her knowledge of the Subaru Outback was outstanding and she did a great job explaining all the features in the car we purchased. We look forward to a long and lasting relationship with Brattleboro Subaru. More

Great Had a great experience with our recent purchase. Never felt any pressure she explained all options well. A pleasure to do business with and we love Had a great experience with our recent purchase. Never felt any pressure she explained all options well. A pleasure to do business with and we love our new Subaru. Thank you, Laura. More

Straight forward, upfront, direct. And vdery helpful explain Purchased my third Subaru from this dealership because I fully appreciate how direct and helpful they are. Also was impressed with time spent with me Purchased my third Subaru from this dealership because I fully appreciate how direct and helpful they are. Also was impressed with time spent with me on all the new technology. More

Nice and Easy Not being a fan of pressurization, this was the nicest car buying experience I've had. Laura listened attentively, gave me several choices, and commun Not being a fan of pressurization, this was the nicest car buying experience I've had. Laura listened attentively, gave me several choices, and communicated clearly without a fast-lane hurried approach. Laura Chapdelaine and Brattleboro Subaru: highly recommended! More

The BEST Experience! I walked into the dealership alone in September, after my hand-me-down car ended up at the junk yard, and having just turned 25 and never bought a car I walked into the dealership alone in September, after my hand-me-down car ended up at the junk yard, and having just turned 25 and never bought a car before, I had no idea what I was doing. Laura immediately made me feel at ease when she welcomed me and listened to what I was looking for. She helped me get totally comfortable with the Crosstrek that I test drove, explaining how everything worked, and when I told her I wanted to be able to sleep in it for my long trips to Spartan Races, she encouraged that I lay down and get comfortable, right in the parking lot ;). We talked about the car, and since it really did suit all my needs on top of being my favorite to look at, I told her it was the one. I returned to the dealership a few nights later to buy the car. Laura stayed late with me that evening patiently explaining, and literally walking me through every step of buying a car, getting a co-signer, purchasing car insurance, and everything in between. While we were waiting for one thing to be processed, she began on the next, seemingly doing many complicated things at once but remaining completely relaxed. When I returned a few days later once the co-signed papers were in order, she and Nizam helped me OFFICIALLY sign to buy my car! I drove away feeling like I had been really cared about and taken care of and I'd always recommend the Brattleboro dealership and Laura, and I will always come back! Thank you :) More

One of my top five best birthday gifts We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how diffic We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how difficult my friend can be when it comes to purchases. My 2010 Forester had been giving us a bit of trouble over minor things, while the mileage was nearing 120,000. We came in to explore the possibilities and soon discovered we could upgrade to a new Forester with everything I wanted at an affordable price. John McLean, who had sold my friend her car, had me fill out the financial forms to see how much car I could manage. That was a great idea, so there would be no disappointments later. John also asked me plenty of questions about the features and even the car color I wanted. I had to settle for less than I wanted when I had purchased my previous (used) car. Following a thorough test drive during which John first showed me the EyeSight system/cruise control/Xmode, as well as the Blindspot indicators and the audio system, etc. while he drove the car. That approach helped me feel more comfortable when I took over the rest of the test drive, which included a run on Rt. 91. Seeing the car's stability even in the mud impressed me, as did all the other safety features and the incredible sound system. I also fell in love with the Jasmine Green. I had already purchased four previous Foresters, so the car does sell itself. This latest model put all the others to shame, as it gave me many of the same or similar features my uncle has on his luxury cars (Audis, Jaguars, Mercedes). John excels when it comes to preparing and carrying out a test drive; he thinks of every contingency to give each customer what he/she needs and loves. He comprehends how emotional a car purchase can be, especially when dealing with music lovers. That attention to detail proves invaluable when making such a large purchase. We take lots of trips, which John knew, so we want comfort, safety and easy access to our music. I also appreciate John's friendly, calm demeanor; he rolls with the punches while maintaining his upbeat attitude. We were supposed to pick up my new car on a day that was forecast to include a serious snowstorm. Despite having a packed schedule, John and his colleagues accommodated most of us the day before the storm without skipping a beat. Not only did John go over all the features and setup functions with each customer, but he also filled my tank with gas while I signed all the paperwork. The entire staff seems accommodating and gracious, which makes the whole experience so much more pleasant than most major purchases. Everything at Brattleboro Subaru is straightforward, without all the games and gimmicks, as well as the high-pressured, often obnoxious approaches employed by all too many car dealers. I recommend this dealer to everyone I meet, just as I always give rave reviews to my Foresters. More

New Crosstrack Purchase The best part of my experience at Brattleboro is Laura Chapdelaine in Sales! Laura is knowledgeable and was focused on what I was looking for; she lis The best part of my experience at Brattleboro is Laura Chapdelaine in Sales! Laura is knowledgeable and was focused on what I was looking for; she listened. I test drove a variety of cross-tracks; from a used basic model to a new one with all the bells and whistles and with each tested vertical she went through how things worked with a great enthusiasm and objectivity. I felt no pressure at all to buy any particular vehicle, with Laura. I learned what each vehicle offered, went home though about things and made a great purchase for me! I had a trade-in and wanted more then they thought they could give, but clearly expressed a desire not to loose my business and we reached an agreement. Pete from financing also was very straight forward and pleasant! This is what Car Sales should be! Go to Brattleboro Subaru and ask for Laura! Please tell her Abby (my dog) sent you. Hands down, Laura Chapdelaine at Brattleboro Subaru is highly recommended! I'll be back. Nance Redfield, Brattleboro, Vermont More

Excellent customer service This is my second Subaru purchase from Brattleboro Subaru. I also get all my service work done there. Laura Chapdelaine is an excellent salesperson, This is my second Subaru purchase from Brattleboro Subaru. I also get all my service work done there. Laura Chapdelaine is an excellent salesperson, knowledgeable, reliable and fully there for you. I highly recommend buying from Laura and using the Brattleboro Subaru Service Department. Mary More

Always a positive experince here! This was my Third Subaru Forester! I have been coming back here since 2003! Same location although it has changed ownership at least once that I know This was my Third Subaru Forester! I have been coming back here since 2003! Same location although it has changed ownership at least once that I know of. I have only great things to say all around. Everyone has a smile for me and sometimes a joke. Ha ha. I have affection for such nice people who take care of me beyond anything I ask for. Laura was great in helping me with all my questions and boy did I have a few. Thank you everyone, you are the best!! More