Brattleboro Subaru

Well worth the drive They knew more about the cars, their price was better, their financing terms were better....but the thing that stands out to me the most is that the p They knew more about the cars, their price was better, their financing terms were better....but the thing that stands out to me the most is that the people at this dealership were just simply nicer than any other I've dealt with. A real strength was dealing with Marie Flack over email prior to my visit. Her emails were informative and it always felt like I was dealing with a real person instead of getting form letters or auto replies. Once I got to the dealership (which was a significant drive for me), I found everyone at the dealership to be just as friendly and helpful. There is literally nothing about this experience that could have been any better for me. I can sum it up by saying that I would make this drive again to buy a new car before I even bothered checking with other dealers. I highly recommend them!! More

new car purchase 2015 Legacy great experience, no hassle or hard sell, literally closed and completed deal including evaluation of our trade in under one hour. all employees we great experience, no hassle or hard sell, literally closed and completed deal including evaluation of our trade in under one hour. all employees we dealt with were both friendly and professional More

Pleasure to work with everyone Everyone was very helpful in the purchasing process as well as meeting all of my expectations. Very glad I chose this dealership and even more so that Everyone was very helpful in the purchasing process as well as meeting all of my expectations. Very glad I chose this dealership and even more so that I got the car I've always wanted. More

Great Price, Great Salesperson Bought our 2014 Outback online and got a fabulous price. Prompt and friendly e-mails and phone calls throughout the process and Matt kept us informed Bought our 2014 Outback online and got a fabulous price. Prompt and friendly e-mails and phone calls throughout the process and Matt kept us informed every step of the way - from order, to port arrival, to delivery date. Extremely satisfied with the entire process. More

A true test of a good dealership Sometimes the true test of a good dealership is when things don't work out. I was considering a new, yet unreleased 2015 Subaru Outback and discovered Sometimes the true test of a good dealership is when things don't work out. I was considering a new, yet unreleased 2015 Subaru Outback and discovered that Brattleboro Subaru was offering a $500 below invoice as a pre-order special. I contacted Marie Flack and she was great in setting this up for me and gave me assurances that if my wife and I weren't happy with how the car looked when released to the public that the $500 deposit would be refundable. When released my wife decided she wasn't really happy with the redesign and wanted to look for another vehicle. I was happy with the redesign but then she's the one that would be using this car everyday. I contacted Marie to explain that we would like a refund of our deposit and was then contacted by Mike Masters to go over getting my $500 back. He was very professional and didn't pressure me to change my mind and promised a speedy refund which I received in a timely fashion - no hassles. When the time comes to trade in my car I would definitely consider using them. More

Excellent Service Just bought a 2015 Lightening Red WRX. This dealership is willing to work with you. Not only did I get a great deal, but it was below invoice, and th Just bought a 2015 Lightening Red WRX. This dealership is willing to work with you. Not only did I get a great deal, but it was below invoice, and the sales team was respectful and willing to work with me throughout the whole negotiation process. I've been to some other dealerships in MA who just flat out refused to negotiate, but these guys aren't sharks. Service was excellent and they followed up with me well after the car was in my hands. More

Red Carpet Treatment I wish I could give a 1 million score for my experience. I had the best car buying experience of all of my auto purchases. The professionalism, knowle I wish I could give a 1 million score for my experience. I had the best car buying experience of all of my auto purchases. The professionalism, knowledge and attention to detail was apparent from the moment I received the first email until the time I drove my new Subaru Cross Trek off the lot. It was an effortless transaction and everything was done by the time I arrived at the dealership. Mike , Maria and Matt kept me in the loop right from the start via the numerous phone calls and emails. I have to say that I was apprehensive about driving 3 hours to purchase and pick up a new car. I now brag to everybody about the positive internet buying experience. The employees and the dealership are first rate . Thanks again to Brattleboro Subaru.. More

Friendly, attentive, responsive From the start I was pleased with Brattleboro Subaru. I sent an online request for more information during the evening and received a response that ni From the start I was pleased with Brattleboro Subaru. I sent an online request for more information during the evening and received a response that night. The follow-up was great both online and over the phone. When I went in to the dealership, the personnel were friendly and helpful and certainly not pushy compared to other dealerships I went to. I would certainly recommend them. More

5 hours wasted On a Tuesday I called Brattleboro Subaru and spoke with Rose. I told her I was planning to come in Thursday and I asked her to run a credit check with On a Tuesday I called Brattleboro Subaru and spoke with Rose. I told her I was planning to come in Thursday and I asked her to run a credit check with the money I had for a down payment to see if it was even going to work so I didn't spend my whole day at the dealership. Rose called me back and told me I was approved and to come in on Thursday to pick out a car. well, FIVE HOURS after being there I was told there was nothing they could do. Not only was a lied to on Tuesday about being approved, but she didn't even check my credit! when I got there at 11am her desk was a mess and she couldn't find anything she was looking for. She was back and forth from her desk, always forgetting something. my mom was unimpressed after only an hour. we were never offered water or coffee or anything. I was offered a magazine to look at while we waited. she didn't even sit with us through the process. Finally after about three hours she asked me to test drive a car. The car had already been sold! she took the sold sign off of the car for me to drive it and when we got back she said she was mistaken and the car was in fact sold. So I had absolutely no right to be in that car and I was appalled when she had me drive it. Every time she came back to her desk I was waiting for news and all he kept saying was almost there, almost there. she never told me what was happening, who they were working with, nothing. so at 4pm, on the fifth hour of me being there, she told me that she had tried everything and I wasn't leaving there with a car. there were no apologies for anything, just an I can't help you. I went to Subaru being told I was approved and left with nothing. I never even met or saw the person she was working with. I immediately left and went to Brattleboro ford and I drove away the next day in a car. THEY actually did everything they could and it certainly paid off. I would not recommend a single person go see Rose unless you want to sit alone at her desk for five hours or learn about her scrap booking. worst experience I have ever had. More

#1 in VT for a Reason! Mike, Amy, and Matt H. are an awesome tag team at Brattleboro Subaru. My experience working with them has been phenomenal! I must have sent close to 1 Mike, Amy, and Matt H. are an awesome tag team at Brattleboro Subaru. My experience working with them has been phenomenal! I must have sent close to 100 emails and every time they responded to my questions within minutes. They are very FAST and responsive and when Mike is busy, Amy picks up and replies. These guys are fantastic how well they work together! It's so seamless! I live in the Albany, NY area and quite honestly I was looking for a dealer to compete with my local Subaru dealer. I was not planning to go to VT for a Subaru. After spending time getting to know these guys, I just had to make the trip to Brattleboro, VT. I could not believe the deal they were offering me and the great customer service that I had received. Why would I take that away from them when they did such a great job? The deserved my business. I was quoted almost $1,500-$2,000 less than the "deal" my local dealer. These guys presented me with the best price possible the first time. That really impressed me! After the sale, Mike was really supportive. I had made the silly mistake of losing my lien release document for my trade in. I was allowed to drive the new car home. After spinning my wheels a bit, Mike went ABOVE AND BEYOND and offered to contact my former lender and straighten out the situation. Needless to say, his work paid off. Thanks Mike! You are awesome! No matter how close or how far you may be from Brattleboro Subaru, I promise you that meeting with these guys is worth it! They will give you a great deal, they are very professional and friendly, and they work hard to earn your trust. I plan on going back to them whenever I need to buy another Subaru. To me, it's worth the 2 hour drive to get a deal and to experience customer service like this! No wonder they are #1 in VT! If you're on the fence about dealing with these guys, don't wait! Your time will be totally worth it and you will be blown away! Mike, Amy, and Matt H. embody the customer service experience that Frank, the owner of Brattleboro Subaru, strives for. They should be commended for their hard work! More