Brattleboro Subaru

"E-mailed me when the car I was looking for came in on trade I am grateful to Billy Boutilette for locating a used Forester within my budget and for attending to all the details to bring it up to dealership qual I am grateful to Billy Boutilette for locating a used Forester within my budget and for attending to all the details to bring it up to dealership quality. It was clean and we could tell it had been waxed and the wheels wire brushed. Those kinds of little details mean a lot, but of course it is the mechanics that count and the service department did a lot. Being a Subaru, I am hopeful it will last a long, long time. Billy was very sincere and helpful, making the process as smooth as he could. He was also personable and a good salesperson, reflecting very well on Brattleboro Subaru. More

Very happy with our buying experience at Brattleboro Subaru Did not think we were prepared to purchase a newer car but sales consultant Ian Findlay and his associates brought us through the whole process. His e Did not think we were prepared to purchase a newer car but sales consultant Ian Findlay and his associates brought us through the whole process. His easy manner and understanding of our financial situation gave us the confidence to now own a good reliable car with a 2 year full warranty and as we all know when things are tight that kind of reliability is worth a lot. More

Purtchase of used car My sales man was very helpful, very honest. I did not feel like I was being pressured into my purchase or into something I could not afford. There was My sales man was very helpful, very honest. I did not feel like I was being pressured into my purchase or into something I could not afford. There was no games or issues. Everything went smoothly. The salesman John Mclean went above and beyond to make sure I had a pleasant visit and purchase. I was very well taken care of and feel confident going back in the future. More

Poor experience with salesman We came to Brattleboro Subaru on August 25th expecting the kind of quality service we get at our normal Subaru dealership. We'd seen a few used cars w We came to Brattleboro Subaru on August 25th expecting the kind of quality service we get at our normal Subaru dealership. We'd seen a few used cars we liked online and figured it was worth the 3-hour drive if we could find a good quality car within our price range. There were a few hiccups with the listings that seemed like honest mistakes - one car we were looking at had been taken to another lot to have work done, another was actually a manual transmission. Not too big an issue. However, our salesperson, Scott Wheeler, spent the entire time pushing us into two cars that were at the upper limit of our price range without pausing to look at any of the lower-priced stock (he even spent a bit of time in front of us on his laptop oohing over ones that were $1k-$2k above our clearly-stated price limit!). He didn't seem knowledgeable about the cars, either; my husband had a better working knowledge of the main issues with a few cars, including the Forester. This would have been alright if Scott hadn't been pretending like he knew more than he did; as it was, we were left with the impression that he was talking out of his xxx. We were done with Scott after he walked us between their two lots around noon or one looking for one of the cars he was trying to push on us. Eventually he realized it was in the garage in the main dealership (making the walk entirely unnecessary). The cars might have been decent, but my husband and I couldn't shake the feeling that the wool was being pulled over our eyes, and once Scott realized we weren't sold on the two cars, it felt like we were kicked off the lot. I hate to leave such a poor review at such a highly-rated and well-loved dealership, but our experience was something we expected from a stereotypical, small, private used car salesman, not the quality we've come to associate with Subaru. More

Friendly, helpful, and knowledgable. I have no complaints. They worked very hard to help me get the car that is right for me along with the financing that will work for my family. Very I have no complaints. They worked very hard to help me get the car that is right for me along with the financing that will work for my family. Very attentive! More

Great place ! The staff are friendly and helpful. Tom was so helpful in my first car buying experiance! I love my car and would recommend Brattleboro Subaru. ! The staff are friendly and helpful. Tom was so helpful in my first car buying experiance! I love my car and would recommend Brattleboro Subaru. More

Customer service is top notch I had put a down payment on a wrx and some financial hardships came about. Spoke with mike masters and got the deposit back. The salespeople at Brattl I had put a down payment on a wrx and some financial hardships came about. Spoke with mike masters and got the deposit back. The salespeople at Brattleboro Subaru are top notch and will be sending them business for anyone I know looking for a new or used car. Thanks again guys! More