Brattleboro Subaru

I am giving this dealer high marks for excellence because they listened to our needs, demonstrated the car correctly and were very patient with our concerns and questions. Michael Masters is a very competen they listened to our needs, demonstrated the car correctly and were very patient with our concerns and questions. Michael Masters is a very competent fellow who cares about his product and cares about his clients. He made us feel like we were family. The car presented was immaculate and sound with new tires. No detail was left out. I would highly recommend Mike Masters and Brattelboro Subaru to any of my friends who are in the market for a new or used vehicle. If you need a new or used vehicle and a great smile from a winning team this should be your next destination! Very truly yours, Dave and Mo Spaulding Northfield, MA More

Since the first exchange of emails with the Internet Representative (Mike), my personal experience with Brattleboro Subaru has been very positive. They are one of the few dealerships that honor the disc Representative (Mike), my personal experience with Brattleboro Subaru has been very positive. They are one of the few dealerships that honor the discounts found on Truecar.com without asking questions or making it too complicated. I arrived on a saturday afternoon and they were very welcoming and willing to help. They answered all of my questions and Rose explained in great detail all of the features of the car I was interested in. They had one similar to what I needed in stock, and I had the opportunity to test drive it. It surely helped that Rose had the same model as her own personal car, and she could share plenty of in-depth first-hand experience with me. We worked several leasing options, always without any pressure...even if it was getting late! In fact, I bought my new Legacy that same evening from one of those available ins stock. Niz patiently went through all of the paperwork with me, in the meanwhile that Rose personally washed my new car...and all this at around 7pm of a saturday evening! I will definitely go there again if my next car is going to be a Subaru. So far I'm very happy with my new 2013 Subaru Legacy Limited. More

Jason was so helpful, great and overall nice he helped me get into the car i wanted at the price i liked. He knows alot bout the cars an i like how he explained every inch an detail about the car. He kept as get into the car i wanted at the price i liked. He knows alot bout the cars an i like how he explained every inch an detail about the car. He kept asking how i liked it an hope i have fun in my new car!!! i love my new brz. he worked magic to get ride of my old 2 cars. i would deffinately recommend him as a sales person there. overall everyone was friendly and nice to everyone. thanks again. i appreciated it. More

I am so grateful to Rose, Nizam, Luke, and Eileen for helping my daughter find a dependable, affordable car. Rose seemed to know exactly what we needed. She's a mom, too, and put me right at ease with helping my daughter find a dependable, affordable car. Rose seemed to know exactly what we needed. She's a mom, too, and put me right at ease with her honest, knowledgeable, and friendly assistance. We had several cars to choose from, but Rose had taken the time to find out what my daughter was really looking for in a car. We had looked at another dealership and ended up test driving some cars that really didn't even feel safe. Rose had a nice selection of clean, well maintained, and affordable cars for us to test drive. Once we had made our decision, Rose sent the car over to the service department for a bit of cleaning. (It looked great before it went to service!)Nizam, Luke, and Eileen went to work streamlining the paperwork. By the time we were back with plates for the car, it was all ready to go and looked fantastic! WOW! Really nice and clean! But, best of all, my daughter told me that she feels safe in the car. It really fits her and her hectic lifestyle. I can go home now (I live in Alaska) and feel that my daughter has a dependable car and has made a nice connection with a great dealership. You know we'll be back when it's time for the new car purchase! Additionally, the Brattleboro Subaru Dealership is lovely! Attractive and clean with a staff that provides excellence in service, knowledge, friendliness, and professionalism. I have been a Subaru owner since 1978 and have purchased my cars from dealerships in the Pacific Northwest and Alaska. I am impressed by the Brattleboro Subaru Dealership. They set a new standard of excellence. More

My experience at Brattleboro Subaru was very pleasurable. I got the exact car I wanted at the price I wanted. My salesman was friendly, professional, and very knowledgeable about their cars. Paul Sucharzewsk I got the exact car I wanted at the price I wanted. My salesman was friendly, professional, and very knowledgeable about their cars. Paul Sucharzewski and Mike Masters got me a beautiful vehicle in timely fashion. Excellent place to buy a car! More

I am a slow, deliberate shopper when it comes to buying things, especially big-ticket items like cars. I like to get all the facts and weigh the options and prices. I knew that I wanted to get a small 4- things, especially big-ticket items like cars. I like to get all the facts and weigh the options and prices. I knew that I wanted to get a small 4-wheel drive car, and eventually settled on a Subaru Forester. Then I started comparing prices by using multiple web sites, including the main Subaru web site, the dealer web sites and various independent web sites. By far, Brattleboro Subaru's price beat other dealers' prices. Nonetheless, I wondered about the wisdom of traveling out of state (almost 100 miles away on two-lane roads), but for the price differential of several thousand dollars, I decided it was worth it. Mike Masters is their "Internet Manager" and he made the whole process of car shopping easy and fun. He would respond to e-mails, often within minutes, answering all my questions and providing good information. I soon narrowed my interest to a specific car at a stated price. However, I am never one to make a major purchase sight-unseen over the internet, so the next day I made the drive to Brattleboro Subaru. Mike greeted me like an old friend and had the car ready and waiting for me to inspect and drive. I did take it for a little spin and decided it was the car I wanted. Like a previous customer's review, I kept waiting for a big surprise -- like the price was much higher than quoted, or some special fees tacked on, etc. But there were no surprises. The price and fees Mike quoted me in e-mail was the price I paid. Next, I wondered how I would get the car home, since I drove my existing vehicle from out of town. I had orignally planned on leaving a deposit if I liked the car and then returning with a family member or friend at a later date to complete the transaction and pick up the car. But then I wondered if I might drive away the new car that day and leave my old one on the lot until a friend could help me get it back home. When I suggested this idea to Mike, his response reaffirmed my intuition that I had come to the right place to buy a car. This arrangement wasn't a problem at all and he was happy to do it. He would ask the service people to prep the car and he and other staff would get to work immediately arranging to contact my insurance company, issueing a temporary license plate and other needed paperwork. In the meantime, I worked with Billy, another outstanding employee. Billy explained all the features of the car, and even helped me program my cell phone into the car's Bluetooth system. A couple hours after arriving at Brattleboro Subaru, I was driving back home over mountain roads in my brand new car! More

BY FAR, THIS WAS THE BEST CAR-BUYING EXPERIENCE EVER. I always expect to need a shower after buying a car because of the slime that most car sales people toss at you somewhere in the process. I kept waiti always expect to need a shower after buying a car because of the slime that most car sales people toss at you somewhere in the process. I kept waiting for it to happen; but it never did. From my first internet contact with Mike Masters, to the showroom interaction with Billy Boutilette, to the paperwork filled out with Niz Mushaba, every interaction was extremely courteous and professional. If the car turns out to be as good as the people, I will remain a loyal supporter -- happily telling everyone that it was worth the 100-mile drive to work with these folks. They are setting a new standard for car dealerships; and for the first time ever, I am happy to have a dealership logo on my car. Thanks, and keep up the good work! More

My husband and I have had really good experiences with Brattleboro Subaru sales and service in the last several years, but the most recent experience was exceptional. In March, we assisted my mother with Brattleboro Subaru sales and service in the last several years, but the most recent experience was exceptional. In March, we assisted my mother with buying a used car from Billy at Brattleboro Subaru. It was an excellent experience. He was patient with her and very conscientious of her budget. Last week, she had a flat tire and discovered that she had no spare tire in the car. She called Billy for help. Even though Brattleboro Subaru cetainly was not obligated to help her with her tire, Billy, Shawn, and Luke went over and above what would be expected in this situation. They arranged to have her tire fixed which involved transporting it back and forth to Wilmington and were helpful and courteous to her. In addition, there was no charge and they are working to get her a new spare tire for her car. I so appreciate their excellent customer service. Karen Chase More

This dealer was easy to work with and offered a very comfortable buying environment. Billy was professional, careful and friendly---very easy to talk to. He answered all our questions and tried hard t comfortable buying environment. Billy was professional, careful and friendly---very easy to talk to. He answered all our questions and tried hard to be sure we got what we wanted. More

This dealership is the ABSOLUTE BEST! I am on my 7th Subaru and all purchased from this dealer! I love, love, love these people! They are friendly, warm and never pushy. If I lived in California I would Subaru and all purchased from this dealer! I love, love, love these people! They are friendly, warm and never pushy. If I lived in California I would travel to this dealer to buy a Subaru! I am very loyal to them because they are very loyal to me! They treat me like family as I do them! More