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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,113 Reviews

1,113 Reviews of Brattleboro Subaru - Service Center

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September 11, 2025

Morgan Dow was very prompt and helpful. She kept me up to date on timing. More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Brattleboro Subaru responded

Thank you so much for your kind words about Morgan! We're thrilled to hear she was prompt, helpful, and kept you informed every step of the way. Clear communication and reliability are exactly what we strive for, and it's wonderful to know Morgan delivered that experience. We'll be sure to pass along your appreciation!

September 08, 2025

Jordan was terrific! Gave me excellent advice and provided superb service. And the Subaru mechanics did a great job fixing my airbag system. More

by CHMDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Brattleboro Subaru responded

Thank you so much for the kind words! We're thrilled to hear that Jordan delivered top-notch advice and service—he truly goes above and beyond for our customers. And we're glad the Subaru team got your airbag system sorted out smoothly. Safety and satisfaction are always our top priorities, and it’s great to know we hit the mark. Thanks again for sharing your experience!

September 06, 2025

Customer service was helpful, informative, efficient, and friendly. I highly recommend them for key replacement. I have a beef with Subaru for making such xxxxty keys that fall apart. there's no key an More

by deb25
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Brattleboro Subaru responded

Thanks so much for the kind words about our team—we’re really glad we could help with your key replacement! We know how frustrating it can be dealing with fragile key designs, and we appreciate you sharing your experience. While we can’t change how Subaru makes their keys, we’re here to make the replacement process as smooth and stress-free as possible. Thanks again for the recommendation!

August 28, 2025

They did the job on time and were polite and professional. There were no problems. More

by Baxendale.david
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Beebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Brattleboro Subaru responded

Thank you so much for your kind words! We're thrilled to hear that everything went smoothly and that our team delivered on time with professionalism and courtesy. Your satisfaction means a lot to us, and we’re glad we could make the experience hassle-free. Looking forward to helping you again in the future!

August 27, 2025

Customer service was great and they were done sooner than expected. My appt was later in the day, the snacks they usually offer were almost gone, but the beverage options were great! More

by rollins.michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Brattleboro Subaru responded

Thanks so much for your thoughtful review! We're thrilled to hear that our team delivered excellent customer service and got everything wrapped up ahead of schedule—that's always our goal. We appreciate your feedback about the snacks later in the day and will definitely look into keeping them better stocked for our afternoon guests. Glad the beverage selection hit the mark though! Looking forward to welcoming you back soon.

August 21, 2025

The time estimate for the work that Jordan gave me was very accurate and that was very helpful. More

by DRS151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Brattleboro Subaru responded

Thank you so much for sharing your experience! We're thrilled to hear that Jordan's time estimate was spot-on and made the process smoother for you. Clear and accurate communication is something we really value, and it's great to know it made a difference. We'll be sure to pass along your kind words!

August 16, 2025

The service department is the best in the business with the staff always being helpful and kind. More

by msellie23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Brattleboro Subaru responded

Thank you so much for the glowing review! Hearing that our service department stands out as “the best in the business” truly means a lot. Our team takes pride in being both knowledgeable and kind, and it’s wonderful to know that it makes a difference. We’re grateful for your trust and look forward to continuing to provide the top-tier care you deserve!

August 16, 2025

Extremely helpful and cooperative. We live in RI but only purchase/service vehicles at Brattleboro. More

by rita.nunes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Brattleboro Subaru responded

Thank you so much for the kind words! We're honored that you choose to make the trip from Rhode Island just to work with us, that means the world. Our team in Brattleboro works hard to make every visit worth it, and knowing we've earned your trust and loyalty is the best reward we could ask for. Looking forward to seeing you again when it's time for your next vehicle or service!

August 13, 2025

What might have been a scary and expensive nightmare was turned into a slight and bearable delay about half-way through a 265 mile drive. A quick diagnosis, a loaner, a plan for repair--all were efficientl More

by jroach1243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Brattleboro Subaru responded

Thank you so much for sharing your thoughtful and heartfelt review. We're truly honored to have been part of your journey and grateful that Amanda was able to turn a potentially stressful situation into a smooth and reassuring experience. Her dedication to both technical excellence and genuine care shines through in everything she does, and your words beautifully capture that. We're also glad to hear you enjoyed the safety features of the Crosstrek loaner—it's wonderful that it offered you peace of mind and a glimpse into what newer models can provide. Whether you stick with your trusty Outback or decide to explore something new, we're here to support you every mile of the way. Your kind words mean the world to our team, and we’ll be sure to pass them along to Amanda and the repair crew. Wishing you many more safe and enjoyable drives—and plenty of relaxing visits with friends!

August 12, 2025

Very pleased with this dealership. I trust the work done to be the best for my car. More

by kt.cutler
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Brattleboro Subaru responded

That's wonderful to hear—thank you so much for your kind words! We're thrilled that you feel confident in the care and expertise we provide. Earning your trust means everything to us, and we're committed to keeping your car running at its best. If there's ever anything more we can do for you, just let us know!

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