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Brattleboro Subaru - Service Center

Brattleboro, VT

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1,116 Reviews of Brattleboro Subaru - Service Center

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November 02, 2023

My experience was mostly positive at this appointment. The only issue was that I waited about 45 minutes longer than expected for my car. Usually the estimate of the time it will take to do the repairs a More

by PSERRENTINO19
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Brattleboro Subaru responded

Thank you for the 4 star review about your experience with our service department! The estimated time to wait for your service to be done is just that, an estimate so we apologize that it was a little longer than you were told but we appreciate your patience! Thank you for continuing to choose us for all of your automotive needs and we look forward to seeing you at your next appointment!

November 02, 2023

I originally brought my outback to Brattleboro Subaru for an engine check light. A two repair of a thermostat control covered by warranty made me think that everything was fine but it wasn’t. The repair was More

by s.a.cohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Brattleboro Subaru responded

Thank you for taking the time to leave a review about how your experience went with our service team. We apologize for the repairs that did not get done correctly the first time and we are glad to hear that Morgan made sure to take care of you with a loaner while you waited for your vehicle to be fixed! Thank you for trusting us with your vehicle and we hope your experience is extraordinary at your next visit with us!

November 02, 2023

Friendly, knowledgeable staff Prompt on delivery time Always keeps me updated on what I should be concerned about next More

by dawntsetse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Brattleboro Subaru responded

Thank you so much for such a kind review about your experience with our awesome service team! We are so happy to hear that your experience went so well and we look forward to seeing you at the next visit! Thanks for choosing us for your automotive needs!

November 02, 2023

No complaints, they got me in and out sooner than they said and everything was fine. I just wonder why the price quoted on yiur website was $89 but I wound up paying $117 More

by castleriggpekes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Brattleboro Subaru responded

Thank you for taking the time to leave a 5 star review about your experience with our service team! We appreciate you choosing us for all of your automotive needs and we look forward to seeing you in the future! We apologize for the inconvenience of our website prices not matching the price you had to pay, we are looking into that! Thank you!

November 02, 2023

Excellent auto service, every time we come here. Knowledgeable and well trained mechanics. Highly recommended. More

by PETEMILLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Brattleboro Subaru responded

Pete, thank you so much for this incredible, positive review! We are so excited to hear that our service team took care of you and your vehicle so well! Thanks so much for choosing Brattleboro Subaru for all of your automotive needs and trusting us! We look forward to your next visit!

November 01, 2023

Jordan was informative and efficient. No concerns. I have had good service there overall since I bought the car in 2015. More

by Cassie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Brattleboro Subaru responded

Cassie, thank you so much for this great review about your experience with us! We are happy to hear that it was a good one and that everyone took care of you so well! Thank you so much for choosing Brattleboro Subaru for all of your automotive needs and we look forward to seeing you at your next visit!

October 31, 2023

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by mdawley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Nov 01, 2023 -

Brattleboro Subaru responded

Thank you for the 5 star review! We are glad to see we left you speechless with our services! Thank you so much for choosing us for your automotive needs and we hope we see you in the future!

October 31, 2023

I feel they are honest people who want what's best for you and your car. More

by lovesnowkris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Brattleboro Subaru responded

Thank you for this 5 star review! You are correct, we always want the best for all of our loyal customers, like you, so you can feel comfortable in servicing and purchasing your vehicle because we know that's what we all dread the most! Thank you so much for choosing us for your automotive needs and we look forward to seeing you in the future!

October 30, 2023

Sales engaged in good faith negotiation to come to an agreement on trade/purchase, and Service was attentive and conscientious in getting our new-to-us car in proper shape. More

by emacfreese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Higley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Diak
Nov 01, 2023 -

Brattleboro Subaru responded

Thank you so much for the fantastic review about your experience with us! We are so happy to hear that it was a great one! We hope you are happy with your purchase! Thank you for choosing Brattleboro Subaru for all of your automotive needs and we look forward to seeing you in the future!

October 27, 2023

Great and friendly service department. Very glad to have moved to the area and have them as my service provider. More

by chip21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Brattleboro Subaru responded

Thank you so much for the kind words about your experience with our service department! Welcome to the area! It's a great place to be! Thank you for choosing us and trusting us with your vehicle! We look forward to seeing you in the future!

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