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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,086 Reviews

1,086 Reviews of Brattleboro Subaru - Service Center

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August 22, 2022

Brought car in for a recall and they tried to tell me I had lights out, I said I would replace the bulbs on my own. When I looked the lights were not out, they just wanted to up charge me! Crooks!! More

by NYC03451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Crosby
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

Brattleboro Subaru is always a great place to take my car. They do a great job of servicing, and always give an assessment of what will need to be done in the future, which makes it great for planning. More

by rtaylor22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Brattleboro Subaru responded

Hey there, thank you so much for your positive review! Our service department does their very best to make sure your car is safe to drive and that you are aware of everything that currently needs fixing or may need fixing in the future! Our priority is safety and respecting your valuable time and money. If you ever need anything, give us a call! We look forward to your next visit!

August 20, 2022

Solid service center that reliably provides a courtesy vehicle. Around 25k miles my pads wore out and showed signs of delaminating. The service center team made sure that my repairs were done under warran More

by TJS720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Brattleboro Subaru responded

Hey there, thank you so much for your positive review! We are always happy to provide a loaner car when possible! We are here to ensure your safety is protected! If you have any questions, give us a call! We look forward to your next visit!

August 19, 2022

Always very friendly and professional. They were right there with a loaner for me while they did "recall" work on my Assent. Only place I trust with my car. More

by DKBTowle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the people who do the actual physical work on my car, your names should be on the list for rating because I would give you all 5 stars! You are the driving force behind this company and need to know that you are appreciated also!
Aug 22, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for your positive review! We are happy we could accommodate you with a loaner car, we want to make your experience here as comfortable and convenient as possible! We look forward to your next visit!

August 17, 2022

Service Department generally did what I asked (brake replacement) and the work was done correctly. I asked to have my brake fluid changed out on my Toyota and Service Manager was cautious as my car is a More

by BOBNIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Brattleboro Subaru responded

Hey Bob! Great to hear from you! We are happy to hear we were able to help you with what we could! Staying cautious is very important, because your safety is our priority. Thank you for your loyalty, Bob, we enjoy your visits!

August 17, 2022

Very friendly, quick, efficient and professional service; great attention to detail! Answered my questions clearly and politely. More

by lylebogart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Brattleboro Subaru responded

Hey there, great to hear from you! Thank you so much for your positive feedback! We take pride in our service department, they will respect your time and make sure you leave with a safer car than you came with! We look forward to seeing you in the future!

August 15, 2022

I believe they have taken advantage of me as an unknowledgeable female, finding problems and overcharging for un-asked for repaires. I no longer trust this garage. More

by Whitemaire2
Recommend Dealer
No
Employees Worked With
Have no memory of any of the associates I was involved with.
Aug 15, 2022 -

Brattleboro Subaru responded

Here at Brattleboro we do our very best to go over every repair bill thoroughly with every customer. Sometimes we find a repair is needed other than what the car was brought in for. In this case we ask before doing the additional repair. If you feel like this wasn't the case for you I encourage you to reach out to Shawn McMillan our Service and Parts director at 802-251-1000 to discuss your concerns. We take every complaint seriously and we would love an opportunity to earn your trust in our service department back.

August 14, 2022

2022 Subaru Forester, OEM towing hitch installation. Amazing , perfection , looks like it was done by the factory 😃 More

by mvaine11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Brattleboro Subaru responded

Michael, thank you for sharing your experience in more than one platform! You are awesome, and we are always happy to help if you need anything else! We look forward to seeing you in the future!

August 12, 2022

The service was timely and well done. The service area is clean and the waiting area is comfortable. More

by martharabinowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Brattleboro Subaru responded

Martha, thank you so much for your kind words, we work hard to make sure your stay is comfortable and your time is respected. If you have any questions, give us a call! We look forward to your next visit!

August 10, 2022

Excellent Service as always! !!! When car was delayed due to additional brake work, a loaner was provided so I could make local use of the time during the delay....excellent!! More

by schwartzlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for your kind and honest review, we are always ready to give you a loaner car when they are available! We look forward to your next visit!

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