Bravo Chrysler Dodge Jeep Ram of Alhambra

DO NOT, UNDER ANY CIRCUMSTANCES, BRING YOUR CAR HERE. I have never in my life experienced such poor work combined with disrespectful, dismissive and non-communicative customer service. I never leave b I have never in my life experienced such poor work combined with disrespectful, dismissive and non-communicative customer service. I never leave bad reviews, but this situation honestly left me at a loss for words and I feel I need to warn others to stay as far away from this establishment as possible. I brought my Jeep Wrangler in on June 19 for an intermittent engine shutdown issue — the engine would randomly shut off while stopped or driving at low speeds. They initially diagnosed an oil housing replacement and coolant service. I approved the work, but they never told me my car was ready. I called three times and was told each time that someone would call me back. Nobody ever did. I’ve since seen multiple reviews describing the exact same communication issue, so this isn’t an isolated incident and management clearly has no desire to fix it. Once when I called the receptionist actually told me I'd have to "come in and ask" in person, even though I didn't have a car and lived an hour away. Every day they had my car, I was spending hundreds of dollars on Ubers to get to work. I eventually picked it up after managing to get a hold of someone and paid $1,509 for the repairs. Within days, the EXACT SAME shutdown issue returned, and then progressively got worse. At one point, the engine shut off while I was driving 65 mph on the 101 — genuinely terrifying after I had just paid this dealership to diagnose and repair the vehicle. I then brought it back to Bravo to give them a chance to solve their mistake and was told it would be prioritized and that I would receive an update the following day. Instead, I spent another FIVE DAYS following up by phone, email and text with two different advisors (Chris and Perla). Nobody ever called me back. When I finally reached Chris, he told me nobody had even informed him that my car was there. It had simply been sitting there. He promised me an update by the end of the day. I never heard from him again. Eventually, I lost all confidence in my Jeep getting fixed. I paid for yet another $100 hour-long Uber and went to pick up the Jeep myself. When I arrived, I asked whether anyone had even looked at the car during those five days. I was told someone had, but they couldn’t "figure out what was wrong with it" — something nobody had bothered to communicate to me. I then emailed the manager, Naomi, requesting a refund. After several days of silence, she responded saying she would review the case and get back to me within two days. She didn’t. I followed up three more times and, like Chris, never heard from her again. I then called and requested her manager’s contact information to continue the review. The email address I was given did not exist and bounced. I never heard from anyone at Bravo CDJR again and am now disputing the charge with my credit card company. I finally took my Jeep to Los Feliz Auto Parts, a small, local body shop. They diagnosed the actual problem — a failing internal computer — within 30 MINUTES and repaired it within 2 DAYS. One person at a small independent shop accomplished in 30 minutes what the team at Bravo failed to identify after having my vehicle for OVER 10 DAYS. And @Bravo, before you respond with your generic “we’re sorry your experience did not meet expectations” message, don’t bother. I gave you all opportunity after opportunity to communicate with me and resolve the situation privately and politely. You chose to purposefully ignore your customer instead. Making the horrible mistake of choosing this dealership ultimately cost me nearly $2,000, 10 days without my car, days off work, many hours driving to and from the location, and my sanity. Save your time, money and sanity – GO ANYWHERE ELSE BUT BRAVO CDJR. More

Unorganized, unaware, get the run around, unproductive A lot of back and forth, some employees not knowledgeable, have me wasting my time and gas, employees don't tell the truth lot of back and forth, some employees not knowledgeable, have me wasting my time and gas, employees don't tell the truth More

This dealership scams and deceives their customers on purpose--terrible! I saw one of their used cars on Carfax, so I went in to test drive it. It was exactly in my price range, and I was so excited. purpose--terrible! I saw one of their used cars on Carfax, so I went in to test drive it. It was exactly in my price range, and I was so excited. I test drove it and was ready to buy. But when we went to 'talk numbers,' the manager added almost $4,000 of additional 'fees' (of adding to the sale a tracking device system, a catalytic converter package, and something else--she spoke so quickly, I could barely understand her). When I told her I only wanted the car at the listed price, she told me that wasn't an option, and that I needed to purchase at least 1 or 2 of the additional "products"--which took the price up by thousands! I was shocked and furious! I told her how wrong that was to trick people into coming to test drive a car at a listed price, and then to change the price. Her response was something like, "I'm sorry, but we have to list it at the lower price or else no one would come in to look at the car." What!?! At least she was being honest in their deception! What a waste of my time to drive all the way there, test drive it, and think I'm about to buy a car, and then drive home with nothing. Bad business! How do people sleep at night by taking advantage of people on purpose like this? I can now see other reviewers saying they experienced the same thing here! Same, deceptive experience! Awful!! More

Everything went smoothly Jory and Maria . I can’t thank them enough for all there help purchasing my new Jeep . Thank you Bravo team in Alhambra nice work!! I can’t thank them enough for all there help purchasing my new Jeep . Thank you Bravo team in Alhambra nice work!! More

It was terrrible . Got robbed and was peer pressured . Sales manager Maria was very inpatient . Aswell as the add on fees which were unacceptable. Dealership ran my cre Got robbed and was peer pressured . Sales manager Maria was very inpatient . Aswell as the add on fees which were unacceptable. Dealership ran my credit without my authorization. Complete xxxx show , worst experience ever as I just wanted a good gift for my dad . More

The dealership and staff were outstanding I arrived during a rush as I had an appointment with Emily and she was helping a customer but still took the time to show me the vehicle I was looking at with during a rush as I had an appointment with Emily and she was helping a customer but still took the time to show me the vehicle I was looking at with huge care and professionalism got me all squared away and was able to provide outstanding service! Moses was excellent in finance he got me in and out woth in 30 mins despite the rush he still took the time go go over anything with detail was very transparent and provided excellent and professional customer service. Overall amazing staff and 10/10 car buying experience! More

I would like to express my sincere appreciation for the excellent customer service provided by Gabriel and Moses during our recent vehicle purchase. I was thoroughly impressed by their professionalism a excellent customer service provided by Gabriel and Moses during our recent vehicle purchase. I was thoroughly impressed by their professionalism and the helpful manner in which they handled the entire process. Please extend my thanks to them for their outstanding work. More

Great service, friendly salespeople and managers who are willing to put you in a vehicle that is right for you and get you the best price. willing to put you in a vehicle that is right for you and get you the best price. More

Easy and friendly at first. No real pressure. But once the possible purchase process started it was not pleasant. Took to long and information changed based on who we spoke with No real pressure. But once the possible purchase process started it was not pleasant. Took to long and information changed based on who we spoke with More

They were fast and open about the process and were able to get a deal done to get a deal done More