Bravo Chrysler Dodge Jeep Ram of Alhambra

You can read details below, but here is summary: Service Department is the worst customer service I have ever experienced from a dealership, and that bar was already set pretty low based on past experiences Department is the worst customer service I have ever experienced from a dealership, and that bar was already set pretty low based on past experiences at other dealerships. Best to service elsewhere, where you can actually get in touch with your service rep, and they don't hang up on you when just trying to reach someone. Poor process, poor customer communication, poor customer service. Also pointless to leave vm with service, never got a call back from that. When I bought my truck there, very friendly people. BUT brought RAM 1500 into service on Nov 7th for recall and issue with rear seatbelt (under warranty). Service agent is Donovan. Was supposed to be a quick re-flash for the recall and inspection of seatbelt. Was supposed to be only half day, but no call by noon on status, so I called @ 1:39p, got routed to vm and left message. @ 3:51p still no call back from them, so I called again, got routed to vm AGAIN, but vm full for service, so routed to operator who didn't pickup and operator vm full too! Called again @ 4:43 and 4:44, still can't reach anyone and was supposed to pickup before they close. I finally got a call back @ 4:49p, so I rushed to pickup my truck. The fun was not over, they needed to order a part for the seatbelt. Service tells me 3-5 days and they will call me when it arrives. 3-5 days maybe the part came in but NO CALL to me. I called them 20 days later! Oh yes, they have the part, but no call to me. Scheduled Dec 6th to install seatbelt buckle, brought truck in 9a and helped by Diego (not Donovan who was busy at the time). He says it should be quick and will be done today. If you read this so far, you can guess what happens next. No call on status by 1:42p, so I call to get update. Routed to service vm. Still no call back by 3:28p so I call again, routed to vm so I call again to operator. She routes me to cashier because she says the service people hang out around there, and you guessed it, straight to vm for the cashier, so I route back to operator...she then picks up the receiver then hangs up on me. I was calm until then. Called back to operator and said that i am coming in now and want to speak with management. She FINALLY got Diego on the phone and truck will be done in 10 minutes. Got my truck back, and will never buy or service from that location ever. Worth going somewhere else. Bravo Dodge/RAM takes the win for the worst customer service in their service department. More

Horrible place to go for service or to buy a car. Slimey salespeople with no interest in service. If they can’t rip you off they ignore you. The service department quality of work is the worst I’ve e Slimey salespeople with no interest in service. If they can’t rip you off they ignore you. The service department quality of work is the worst I’ve ever seen. They repaired my Jeep and left so many parts uninstalled. Bolts we missing hoses were falling off and after 5 miles it had to be towed back. 4 months later I’m still waiting for them to fix my issue! I WILL NEVER GO BACK TO THIS DEALER!!! And will tell everyone the same to save them the headache and time More

Went in with a few questions and Kevin Torres was able to assist on all questions i had from questions about the cars perfornance to questions about the entertaintment system. Apart from knowledgeable i was assist on all questions i had from questions about the cars perfornance to questions about the entertaintment system. Apart from knowledgeable i was able to get a great deal with his help. Very patient as i was very indecisive about a purchase. More

Crystal Alarcon is the best! !!! She was so patient and gave me all the information i needed and made sure all my questions were answered. I will definitely recommend her to all m !!! She was so patient and gave me all the information i needed and made sure all my questions were answered. I will definitely recommend her to all my friend and family More

Great dealership! The staff was very helpful and welcoming. Kevin was very helpful with helping me find my dream car. The staff was very helpful and welcoming. Kevin was very helpful with helping me find my dream car. More

Crystal is such a nice girl, help me pick my new car. We are really happy with our brand new Jeep We are really happy with our brand new Jeep More

I went in this weekend and was helped out by Crystal and her manager Erik. they made everything so easy for me and made me feel very confident in my purchase. no hidden fees or games 10/10 her manager Erik. they made everything so easy for me and made me feel very confident in my purchase. no hidden fees or games 10/10 More

If you’re looking for a great deal with great service, I highly recommend Bravo CDJR of Alhambra. Big shout out to a Edgar in sales, which was very helpful,patient and understanding.Don’t think about it twi highly recommend Bravo CDJR of Alhambra. Big shout out to a Edgar in sales, which was very helpful,patient and understanding.Don’t think about it twice Bravo CDJR is the place to be. More

Everyone at the dealership are super helpful. Edwin and Alessandro help me purchase my new jeep. Edwin took his time and was patient with my family. Will come back again. Edwin and Alessandro help me purchase my new jeep. Edwin took his time and was patient with my family. Will come back again. More