Bravo Chrysler Dodge Jeep Ram of Alhambra

The worst dealer I have ever come across in my life!! They are NOT transparent in anything! "I care xxxx about my customer" attitude guys. They are NOT transparent in anything! "I care xxxx about my customer" attitude guys. More

Horrible service department!!!! Christian Asencio was the service advisor. Car was dropped off 6/30 at 11:30 am. Car was promised at end of day. Called all afternoon next day 7/01 for an update on and no ans service advisor. Car was dropped off 6/30 at 11:30 am. Car was promised at end of day. Called all afternoon next day 7/01 for an update on and no answer, all calls that were transferred to the service department went directly to voicemail. Texted the number provided and no answer. Drove to the dealership for update. When i arrived he went to check with technician and said the car hasn't been looked at because the assigned technician called off. Two days and the car hasn't been looked at or reassigned? Such incompetence and bad customer relation. When i asked for an estimate of when it would be ready, he gave me no answered. Said he didn't know until the assigned technician looked at it. I asked to have it looked at by another technician and he said they all went home at 5. He said i was welcomed to take it elsewhere. Please don't waste your time bringing vehicles for service if under warranty. They seem to work on cars that pay for services first and then warranty vehicles. More

Went for express oil change needless to say it was far from express only went there because of coupon in mail but after more than 3 hours later, I’m still waiting . My time is worth more than the few doll from express only went there because of coupon in mail but after more than 3 hours later, I’m still waiting . My time is worth more than the few dollars I saved More

Liars! The complete stereotype of a car salesman and the worst experience I have ever had with anyone in customer service! This was my first time purchasing a vehicle and I could not have been more scarred worst experience I have ever had with anyone in customer service! This was my first time purchasing a vehicle and I could not have been more scarred from the experience. I am lucky I was with my girlfriend for this purchase, otherwise I may have gotten scammed more. We went to purchase a 2018 Nissan and agreed on a price that was fair with the salesperson Anthony. Then the day took a turn when we were directed to the back offices for financing the vehicle. In the office Glen Turner lied and said that if I financed the vehicle through the dealership the warranty would be included free of charge. It was NOT! My first bill came and was for a much larger price than originally agreed upon! They also ran my credit over 12 times without my consent! When I finally got on the phone with Glen Turner after trying multiple times he said it was my fault for not understanding him. No sir, it is your fault for lying and lying further to blame me. I finally went to the dealership with cancellations forms and was yelled at and verbally assaulted by Glen. He told me he would not sign the warranty cancellation form and got so angry with me when I asked him to. He was so angry I thought he might push me and hurt me so I would get out. His manager Erik came to fix the situation, but it was little help with Glen. My cancellation for the warranty was either thrown away or never sent to the warranty company. So lucky I got a copy of cancellation forms!! I would not go to this dealer! They are liars and will cheat you out of getting every penny they can from you! More

Back in November I took my new car for its first service. Oil change was done however tires were not rotated (I marked them) even though I asked specifically. I also put a claim for two warranty issues: my r Oil change was done however tires were not rotated (I marked them) even though I asked specifically. I also put a claim for two warranty issues: my rear window was leaking and my sun shade had broken after a week. It is now February and I have never recieved follow up. I have gone 3 times and spoken to an arrogant guy called clay, each time assuring me that I would be called back. I also called 16 times between January and February and have never had my call picked up by service beyond the operator. Usually dealers suck after the purchase that's assumed but this is a whole new level. I went a couple of times and finally got them to set up an appointment for the sun visor in March. They changed it and half xxx installed one without the garage opener (When I say half xxx I mean not fully tightened screws). I had to call back and received a sissy fit and no call back for two weeks. Had to go back in again because again no one answers phones at this place. After losing my temper due to lack of accountability I was asked to come on a Monday and leave the car to change the visor and seal the rear window. By Friday my car was back with half assed installed visor, a rear window that looks like a toddler smeared sealant all over, a fender flair that was ripped from the sockets (because these idiots stepped on the plastic fender) and my bed cover bent from the same idiot stepping on it. I cannot say this enough, DO NOT GIVE THESE GUYS BUSINESS. They are not worth even a single star. More

Amazing sales staff. Spoke w. Jessenia one of the managers and exceeded my expectations. I couldn't believe how smooth the whole process was and how just laid back everyone was in a good way. They ma managers and exceeded my expectations. I couldn't believe how smooth the whole process was and how just laid back everyone was in a good way. They made the process pressure free and it really felt like an upgrade. More

Awful misrepresentation. Completely untrained stuff and irresponsible management. Called beforehand to return leased vehicle. Was told by a representative that I don't need an appointment, welcome to come irresponsible management. Called beforehand to return leased vehicle. Was told by a representative that I don't need an appointment, welcome to come in today and can do it on that dealership even if didn't lease from them. Came in to find out that there is a specific person that handles lease-end returns, he is not in, I need an appointment and have to lease from them to terminate the lease there. When I asked to talk to that person that misguided me so badly I was told that there she is in another building, and then that there is no such person employed. They didn't want to take any responsibility for their stuff or even apologize for misinforming. Simply said, that they have new operators, like that should explain the situation and satisfy my frustration. It is very possible that their sales department is great and wonderful, but with this level of service I would not make a purchase with them. Most likely they wont take care of your problems in the future, should you encounter one. More

Very unorganized, most sales people nice but the floor manager did not keep his word of preparing vehicle adequately so I could get through process in a timely manner. A typical used car salesman. Also di manager did not keep his word of preparing vehicle adequately so I could get through process in a timely manner. A typical used car salesman. Also did not freely mention coupons to reduce price. I’m writing this 7 hours after arriving. Highly recommend staying away More

Beware of fraud unprofessional people will waste your time trying to get you in any vehicle possible place the blame on the general manager sorry person time trying to get you in any vehicle possible place the blame on the general manager sorry person More

Beware They will waste your time and dodge your questions. It takes days to get them to speak to you. Then if you are lucky enough they will write up a dea They will waste your time and dodge your questions. It takes days to get them to speak to you. Then if you are lucky enough they will write up a deal with hidden charges like their "mandatory" Stargard Vehicle Recovery" which added $1495 to the vehicle price with no warning or choice on your part. Go to another dealer (there are plenty) and save money and time. More