It takes one to two weeks to get an appointment for an oil change. They sold my 75 year old father a Ford Edge and talked him into purchasing an additional extended bumper to bumper service warranty, which they assured him would cover anything which goes wrong with his vehicle until 75,000 miles. The driver's side door sensor has gone out. It is a known issue on the Ford Edge with over 2,000 complaints to Ford and NTSA. There has not been an official recall on this part because there has not been any loss of life due to the failure of the door sensor. When it goes out you cannot lock your vehicle and the dome lights will not go out, causing your battery to drain. They want my father to pay $227 to fix an issue they know is a manufacturing defect, admit is a manufacturing defect, but because it is not an official recall will not cover. The additional "bumper to bumper" service warranty they talked my father into purchasing mysteriously does not cover a defective door sensor.