Brian Harris BMW

New building, same poor service I dropped my car off the night before my service appt because I live 45min away from dealership and had to be to work at same time my service appt was I dropped my car off the night before my service appt because I live 45min away from dealership and had to be to work at same time my service appt was scheduled. They kept my car all day no calls, no return calls to my 4 calls and at the end of the day 4:30pm I’m pissed about no return calls they tell me oh we have been busy your service advisor will have to call you tomorrow! I say no I dropped my car off yesterday, your gonna tell me nobody looked at it all day! Needless to say, 5 min later I received a call back saying the fixed a fuse n found nothing else wrong with car. Picked my car up n still heard the same noise they didn’t hear!! xxxxxxxxx xxx dealership!! More

Awesome! I had great experience today! Mr. Luke went above and beyond. This was my second time visiting service and it was the best! Thanks Mr. Luke! They need I had great experience today! Mr. Luke went above and beyond. This was my second time visiting service and it was the best! Thanks Mr. Luke! They need more people like you in the world! God bless you! More

They took care of our urgent repair in record time!! My wife and I were traveling through Baton Rouge on our way to Nachitoches on a Friday afternoon in the middle of rush hour. The air conditioner in my My wife and I were traveling through Baton Rouge on our way to Nachitoches on a Friday afternoon in the middle of rush hour. The air conditioner in my 2018 BMW 440ix 2-door coupe stopped blowing cold air - the exterior temperature was 101 degrees Fahrenheit!! With less than 2 hours before closing, the service department diagnosed the issue, solved the problem, got the AC blowing ice cold again, and we were comfortably on the road again. More

Service today! Service department has gotten progressively better over the last year, keep up the good work! The place looks great after the remodeling and service d Service department has gotten progressively better over the last year, keep up the good work! The place looks great after the remodeling and service department has gotten better! More

Tire issue I brought my car in last Friday after I got off work because my tire was reading 5 pounds lower than my other tires. I explained this at the service c I brought my car in last Friday after I got off work because my tire was reading 5 pounds lower than my other tires. I explained this at the service center and was told it would be looked at. I made myself a cup of coffee and sat in the waiting area. It was maybe 5 minutes later and I was told that my tire was fine, it was probably just the heat causing the pressure reading diffrence, the sensor had been reset and my car was waiting for me right out front. I got in my car to leave and not only was the tire still reading 5 pounds low, the sensor had not been reset. Basically, my concerns were just blown off. Ive dealt with this low tire pressure issue all week but, being told it was fine and probably the heat I kept trying to reset the pressure reading. I decided to bring the car back in today before work (now a week later) with the same unresolved issue. I reiterated that I had brought the car in last Friday and was told the tire was fine and the sensor was reset...which was not done. I asked for the tire to be rechecked because it was now reading 6 pounds lower than my other tires and every time I started the car the sensor stated on the screen low tire pressure. They took my key fob and brought the car in the back. Within 10 minutes I was told that there was a large egg on the inside wall of the tire that couldn’t be seen until the car was put up on the rack...the tire definitely had to be replaced. I bought my X1 because of its safety and performance ratings, the vehicle is equipped with sensors for a reason. The tire pressure sensor read over 5 pounds low for over a week for a reason. The sensor reading told me to take the vehicle in to be checked...I did. If someone would have taken the time to just look the egg on the inside of the tire would have been seen. I came into the service center after work on a Friday. I was sent on my way in less than 15 minutes driving on a tire that could have blown at any time. I drove my car after being told my tire was fine when it most certainly was not. I drive primarily on the interstate...what if my tire blew at 70 mph? I purchased tire and rim protection when I bought the vehicle so it was zero issue for me to replace the tire. The tire was replaced today for which I am grateful...that’s the only reason I rated the service center 3 stars. I am very displeased with being blown off on a Friday afternoon and sent on my way driving on a tire that was an accident waiting to happen. More