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Brian Harris BMW
Baton Rouge, LA
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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244 Reviews of Brian Harris BMW
June 29, 2018
Tire issue I brought my car in last Friday after I got off work because my tire was reading 5 pounds lower than my other tires. I explained this at the service c I brought my car in last Friday after I got off work because my tire was reading 5 pounds lower than my other tires. I explained this at the service center and was told it would be looked at. I made myself a cup of coffee and sat in the waiting area. It was maybe 5 minutes later and I was told that my tire was fine, it was probably just the heat causing the pressure reading diffrence, the sensor had been reset and my car was waiting for me right out front. I got in my car to leave and not only was the tire still reading 5 pounds low, the sensor had not been reset. Basically, my concerns were just blown off. Ive dealt with this low tire pressure issue all week but, being told it was fine and probably the heat I kept trying to reset the pressure reading. I decided to bring the car back in today before work (now a week later) with the same unresolved issue. I reiterated that I had brought the car in last Friday and was told the tire was fine and the sensor was reset...which was not done. I asked for the tire to be rechecked because it was now reading 6 pounds lower than my other tires and every time I started the car the sensor stated on the screen low tire pressure. They took my key fob and brought the car in the back. Within 10 minutes I was told that there was a large egg on the inside wall of the tire that couldn’t be seen until the car was put up on the rack...the tire definitely had to be replaced. I bought my X1 because of its safety and performance ratings, the vehicle is equipped with sensors for a reason. The tire pressure sensor read over 5 pounds low for over a week for a reason. The sensor reading told me to take the vehicle in to be checked...I did. If someone would have taken the time to just look the egg on the inside of the tire would have been seen. I came into the service center after work on a Friday. I was sent on my way in less than 15 minutes driving on a tire that could have blown at any time. I drove my car after being told my tire was fine when it most certainly was not. I drive primarily on the interstate...what if my tire blew at 70 mph? I purchased tire and rim protection when I bought the vehicle so it was zero issue for me to replace the tire. The tire was replaced today for which I am grateful...that’s the only reason I rated the service center 3 stars. I am very displeased with being blown off on a Friday afternoon and sent on my way driving on a tire that was an accident waiting to happen. More
by MiaMayersQuick
Employees Worked With
Brian Harris BMW
June 29, 2018
Amazing Beautiful people and amazing and I will be back. Love love love love love love love my 528i clif Edwards an amazing salesman and Awesome Beautiful people and amazing and I will be back. Love love love love love love love my 528i clif Edwards an amazing salesman and Awesome More
by Laveachia71
Employees Worked With
Brian Harris BMW
June 29, 2018
Excepting Staff Tommy Thompson was exceptional. He went above and beyond to make it a better experience than one could expect. I will find him the next time I buy a c Tommy Thompson was exceptional. He went above and beyond to make it a better experience than one could expect. I will find him the next time I buy a car. More
by Doerr
Employees Worked With
Tommy Thompson , Brian Harris BMW
June 29, 2018
Thorough, accurate service Rick Townley and his team at Harris BMW Service provided thorough and quality service during my recent service on my BMW X5. Convenient drop off with Rick Townley and his team at Harris BMW Service provided thorough and quality service during my recent service on my BMW X5. Convenient drop off with awaiting loaner and timely service made this service as convenient as possible. Good job. More
by David R
Employees Worked With
Rick Townley, Brian Harris BMW
June 29, 2018
Leasing a new X 3 We found everyone as friendly and helpful as possible. They took the time to explain everything in detail. For example, the difference between the s We found everyone as friendly and helpful as possible. They took the time to explain everything in detail. For example, the difference between the s drive and x drive is clear now as well as the pros & cons of leasing v. buying. Overall, we feel we got a fair price for our trade in and on the new model. More
by Mimi
Employees Worked With
Cynthia Wyatt, Brian Harris BMW
June 28, 2018
Great experience! It was very easy to schedule my service and was able to go in with just a couple days notice. Great amenities while I waited for my car and the appoin It was very easy to schedule my service and was able to go in with just a couple days notice. Great amenities while I waited for my car and the appointment was very quick. Will definitely go back! More
by msv-hammond
Employees Worked With
Brian Harris BMW
June 28, 2018
Device appt Serviced quickly and efficiently. Manager explained the sensitivity of the tire guage system to me. Do NOT like fact it is on weekly . a manufacturin Serviced quickly and efficiently. Manager explained the sensitivity of the tire guage system to me. Do NOT like fact it is on weekly . a manufacturing issue that needs to be corrected if I am going to lease another bmw. Nothing they can do about it. More
by Dona333
Employees Worked With
Brian Harris BMW
June 28, 2018
I just replaced my 1999 323i which I bought in November 1998 I bought a 2017 330 M performance model in the same color as my 323i. My experience with Cynthia Wyatt and Josh Kinsley was excellent. I have been so I bought a 2017 330 M performance model in the same color as my 323i. My experience with Cynthia Wyatt and Josh Kinsley was excellent. I have been so pleased with both my car and my dealership that I naturally went to Brian Harris to replace my car. More
by IlovemyBMX
Employees Worked With
Cynthia Wyatt, Josh Kingley, Jason Breaux, Leslie, Rick Townley , Brian Harris BMW
June 28, 2018
Routine check up Scheduled an appointment so I could have a loaner car. Louis was courteous and prompt on letting me know what was going on. New building is amazing. Scheduled an appointment so I could have a loaner car. Louis was courteous and prompt on letting me know what was going on. New building is amazing. More
by Noscreename
Employees Worked With
Louis , Brian Harris BMW
June 28, 2018
Great BMW dealership I’ve bought or leased several BMWs at Brian Harris and I always have a great time! They are professional and great to work with. No stress and ver I’ve bought or leased several BMWs at Brian Harris and I always have a great time! They are professional and great to work with. No stress and very helpful. Cynthia is my salesperson and she does a great job. Service is always great too. I highly recommend them if you need to lease or purchase a BMW. More
by tmoore2
Employees Worked With
Cynthia Wyatt, Brian Harris BMW
