Brian Harris BMW

Excellent Experience Buying a New Car I came down from out-of-state to purchase a new car from Tommy Thompson at Brian Harris BMW. My experience exceeded my expectations from our first con I came down from out-of-state to purchase a new car from Tommy Thompson at Brian Harris BMW. My experience exceeded my expectations from our first contact until Tommy watched me drive off the lot. The entire process was very efficient and professional. Everything to do with my being from out-of-state was taken care of by Tommy and the other people at Brian Harris BMW. I got picked up at the airport in New Orleans and was driven to the dealership to complete the waiting paperwork and have the BMW Genius show me what I needed to know about the car. Then I was on my way back home. More

Dissatisfied customer Also I requested was a copy of the key information sheet of the work that was performed on my vehicle and was denied access. The dealership requeste Also I requested was a copy of the key information sheet of the work that was performed on my vehicle and was denied access. The dealership requested that I not bring my vehicle there to be serviced in the first place More

The service was awesome Brian Harris BMW is great they fixed my vehicle in a timely manner. There customer service was awesome, and I will highly recommend them to everyone. Brian Harris BMW is great they fixed my vehicle in a timely manner. There customer service was awesome, and I will highly recommend them to everyone. I love Brian Harris BMW More

Brian Harris BMW Brian Harris BMW’s service department is the best I’ve seen and the reason I continue to go. Adam, the Service Manager, goes out of his way to make ev Brian Harris BMW’s service department is the best I’ve seen and the reason I continue to go. Adam, the Service Manager, goes out of his way to make every customer feel like they are his only priority. The entire service staff is so friendly & Efficient. They will take care of everything for you, and very quickly. More

Great service Neil Coll was very attentive to our needs and thorough with following up on questions and concerns. The entire team was very accommodating in negotiat Neil Coll was very attentive to our needs and thorough with following up on questions and concerns. The entire team was very accommodating in negotiations and provided a very relaxed buying environment. More

Great salespeople, fantastic service Deptartment. Always very friendly and accommodating. Salespeople are always willing to help and aren’t pushy. The ne salespeople, fantastic service Deptartment. Always very friendly and accommodating. Salespeople are always willing to help and aren’t pushy. The new facility is beautiful. More

Had water leak into passenger side from roof glass cover Leak was diagnosed and repaired within 45 min. Roof drain was clogged and was cleaned out so it no longer would back flow into auto intererior Leak was diagnosed and repaired within 45 min. Roof drain was clogged and was cleaned out so it no longer would back flow into auto intererior More

Recall My Car had a recall on it it was in the shop for about 4 Months While it was There they kept telling me things kept breaking meanwhile before it was p My Car had a recall on it it was in the shop for about 4 Months While it was There they kept telling me things kept breaking meanwhile before it was perfect to drive once I get my car back it. Had major problems with the car and the recall part was not even replaced I tried calling numerous times and haven’t been reached back More

A true disappointment Went in to buy a 2017/2018 new or used, x-1 or x-3. Walked around the showroom for about 5 minutes, and sat inside for another 20 minutes on the lobby Went in to buy a 2017/2018 new or used, x-1 or x-3. Walked around the showroom for about 5 minutes, and sat inside for another 20 minutes on the lobby, no one willing to help me. I saw a total of 9 employees (non-service) inside only one customer being helped. They were small talking and drinking coffee amongst themselves. After the 25 minutes had elapsed I did one more full walk around all the sales area trying to make eye contact with all of them. Sadly after this with no reply I gave up and left. I will never return. I’ll drive to another dealer for my vehicle purchase and never send anyone I know to Brian Harris for anything. More