Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brian Harris BMW
Baton Rouge, LA
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
244 Reviews of Brian Harris BMW
June 27, 2018
Maintenance/repair There are some aspects about dealer service departments that make you not want to buy another vehicle from that dealership. Brian Harris BMW is not th There are some aspects about dealer service departments that make you not want to buy another vehicle from that dealership. Brian Harris BMW is not that type. Their service department is one reason I've bought so many vehicles from Brian Harris. Not just BMW but anywhere you see Brian Harris on the building then you know you'll get quality service and car. Ric is someone with whom I've had a positive relationship over the years and exemplifies the positives above. Thanks Ric; need more like you. More
by Maverick 47
Employees Worked With
Riv
June 27, 2018
Service This was my first time in the newly renovated service department at our BMW. The facility is awesome! My experience great! Mr. Townley and all the This was my first time in the newly renovated service department at our BMW. The facility is awesome! My experience great! Mr. Townley and all the staff were very accommodating and the service was done quickly. More
by Wowner, Mary 328
Employees Worked With
Frederick Townley
June 27, 2018
Problem unresolved! Although, I only have 23,000 miles on my 5 series, which includes bumper to bumper warranty, Brian Harris BMW did not fix a problem with my AC. My ca Although, I only have 23,000 miles on my 5 series, which includes bumper to bumper warranty, Brian Harris BMW did not fix a problem with my AC. My car has emitted a chemical smell when it’s started via the AC and they basically stated that it’s my issue not their’s. We'll see who has the last laugh when I purchase another car next year. It won’t be from them! More
by Aj1222
Employees Worked With
Bernie, Brian Harris BMW
June 26, 2018
Above and Beyond Buying and Service Experience I have leased many BMW's from Cynthia over the years at Brian Harris. Her customer service skills are phenomenal !!! She is also very knowledgable ab I have leased many BMW's from Cynthia over the years at Brian Harris. Her customer service skills are phenomenal !!! She is also very knowledgable about the whole leasing and buying experience. I have also always had wonderful experiences with the service department as well !! I will continue to use Brian Harris for all my new BMW purchases and service !! More
by LsuTiger
Employees Worked With
Cynthia Wyatt, Brian Harris BMW
June 26, 2018
Cynthia and Service Staff are Awesome! My husband and I have purchased multiple BMW’s from Cynthia at this dealership. We are always impressed with her level of customer service. The servic My husband and I have purchased multiple BMW’s from Cynthia at this dealership. We are always impressed with her level of customer service. The service department staff is very accommodating and always aims to please. I plan to purchase my next luxury vehicle from Cynthia just as soon as I see another one that I find irresistable like my present 740 series. More
by Golden Girl
Employees Worked With
Cynthia , Brian Harris BMW
June 25, 2018
Great customer service! I had a nail in my tire on my X5 so I needed to get it fixed. I didn't have an appointment but they worked me in with no hesitation. Great customer se I had a nail in my tire on my X5 so I needed to get it fixed. I didn't have an appointment but they worked me in with no hesitation. Great customer service. Louis Lecoq was my service advisor and was very helpful. Brian Harris BMW is the only place that I will bring my car in for service. More
by LUUX5
Employees Worked With
Louis Lecoq, Brian Harris BMW
June 25, 2018
Excellent customer service professional!! I was taking a road trip, suddenly my AC stoped working. I stopped by at Brian Harris bmw they took care of my car quick. I recommend this car dealers I was taking a road trip, suddenly my AC stoped working. I stopped by at Brian Harris bmw they took care of my car quick. I recommend this car dealership. Excellent customer service !! More
by Smrdelje2282
Employees Worked With
Brian Harris BMW
June 23, 2018
Worst BMW Service Experience in 12. years Poor Cimmunication and 11 days for basic service and repair. I could not be more disappointed in this experience. Going forward I will drive an hour t Poor Cimmunication and 11 days for basic service and repair. I could not be more disappointed in this experience. Going forward I will drive an hour to New Orleans for service to avoid using this dealership. More
by Blumersbombers
Employees Worked With
Service Rep was awful. Casual/Unorifessional/No Uodate/Sense If Urgency, Brian Harris BMW
June 23, 2018
Great Service This dealership in tops. An A-Plus company with outstanding service. Very knowledgeable and things are explained in detail about an issue. They care a This dealership in tops. An A-Plus company with outstanding service. Very knowledgeable and things are explained in detail about an issue. They care about what the sell and they care about the buyer too. More
by Terry
Employees Worked With
Louis Lecoq
June 23, 2018
New Tire I brought my car in to have a tire change for a scheduled time and it took about 2 hours and 45 minutes. There is no reason it should have taken that I brought my car in to have a tire change for a scheduled time and it took about 2 hours and 45 minutes. There is no reason it should have taken that long. More
by BMW1234
Employees Worked With
Luke
