Brian Harris BMW

Worst BMW Service Experience in 12. years Poor Cimmunication and 11 days for basic service and repair. I could not be more disappointed in this experience. Going forward I will drive an hour t Poor Cimmunication and 11 days for basic service and repair. I could not be more disappointed in this experience. Going forward I will drive an hour to New Orleans for service to avoid using this dealership. More

Great Experienced Service I was about to spend a great deal of money at another tiire shop & BMW dealership resolved the problem & I spent a fraction of the cost previously est I was about to spend a great deal of money at another tiire shop & BMW dealership resolved the problem & I spent a fraction of the cost previously estimated!! I’m very happy with their expertise!!! More

Lack of communication/availability. As a first time BMW buyer, I was excited to drop off my vehicle at the dealership for service. I had high expectations. I dropped my car off on a Frid As a first time BMW buyer, I was excited to drop off my vehicle at the dealership for service. I had high expectations. I dropped my car off on a Friday morning for a check engine light diagnosis. I was told prior to leaving my vehicle, that the service department was a day behind work, and that they would need my vehicle for a few days and that there was a recall. I was fine with this. However, Friday and Saturday went by. Sunday the dealership was closed. Monday went by and then Tuesday arrived and I hadn’t heard anything from my advisor. I then took the initiative to call for an update and was sent to voicemail. It happens, so I again patiently waited for a return call after numerous attempts. I was finally called back and told that my vehicle is on the machine and we should know something by the end of the work day. That time came and no one reached out to me. Again, this is a luxury “foreign” vehicle company. Wednesday came and I was told to again leave a voicemail and my call would be returned. I heard nothing until Thursday (business day 6 since Friday) and this happened by me not leaving a voicemail but demanding to leave a written message on my advisors desk. I asked if I could consult another professional regarding this matter and then learned that my advisor was the only one who was allowed to assist me. He finally called back and told me what he said on Tuesday, “that we have you vehicle on the machine and that we should know something soon.” I told him so, we still don’t know anything more than Tuesday’s same report. He then states “my computer is frozen let me go to the back and find out what’s going on.” You can only imagine my feelings towards the service at this point. After an hour I hear nothing and yes, I call. I finally get in touch and I’m told the emission pump is faulty and the recalls have been replaced. After finding out my warranty doesn’t cover this fix, it’s around 2pm and I decided to have the emission pump fixed. I was told that it’s too late in the day and my vechicle (which is my primary mode of transportation) won’t be ready until Friday! I finally pick up my vehicle Friday and during my transaction, there was no explanation given regarding the lack of communication and professional availability. I guess this is the BMW way and nothing was out of the norm. More

Great service really went above and beyond!! Will go back for years to come and let everyone I know how great they are!! Thanks so much. really went above and beyond!! Will go back for years to come and let everyone I know how great they are!! Thanks so much. More

Service survey I have never in all my 20 years of dealing with the service department, had a bad experience. They have always been nothing but nice, accommodating a I have never in all my 20 years of dealing with the service department, had a bad experience. They have always been nothing but nice, accommodating and very efficient. The service at Brian Harris is one of the main reasons I continue to drive nothing but a BMW. I am very satisfied! More